EY Survey: “Omnisumers” Offer Energy Providers a New Customer-Focused Opportunity
By Alex Gaw October 26, 2021
A new type of consumer is at the forefront of the energy transition to renewables, presenting energy providers with compelling opportunities to reshape their business and connect with customers, a new report reveals. The report, Navigating the...
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Powering Excellent CX in the Utility Services Market
By Keith Kirkpatrick September 15, 2021
Most customers only think about their electricity, water, or gas service providers at two times: when their bill comes, and when there is an interruption or problem with the service. However, given the increased use of Internet of Things...
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UAE Regional Utility Etihad Water & Electricity Moving to New SAP Solution to Improve CX
- By Alex Gaw September 1, 2021
The regional utility in the United Arab Emirates (UAE) known as Etihad Water & Electricity (EtihadWE) is embarking on a new digitalization initiative to improve CX and achieve other goals, the utility said in a news release dated August 29 on...
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