New Research Finds 70% of Organizations Lack Adequate EX Data
By Sherril Hanson December 1, 2022
New research from FOUNT and TI People demonstrates the need for quality employee experience data. According to the report, for companies running employee surveys once a year, 70% say the employee data is not adequate for their needs. While a...
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Consumers Are Eager to Interact with Brands in the Metaverse
By Alex Gaw November 28, 2022
Consumers, long tantalized by the prospect of interaction and living in a virtual world, are ready and eager to meet brands in the collective online shared space known as the metaverse. Perhaps even more astounding, nearly half of the respondents...
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New Research from Verint, SAP, Waterfield Tech, Zenarate-Execs In The Know, and Qualtrics
- By Alex Gaw November 28, 2022
Verint: US Retailers Should Consider Automation to Ease Holiday Staffing Shortages More than 60% of US retailers say they are having difficulty finding qualified workers to staff their stores for the upcoming holiday season, while 45% are...
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Qualtrics Releases Employee Experience Trends Report
- By Sherril Hanson November 21, 2022
According to the newly released 2023 Employee Experience Trends report published by Qualtrics, employees are craving stability and security in the face of challenging economic times. This need is at odds with employees reporting worsening work-life...
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New Research from Qualtrics, Treasure Data, OvationCXM, Bazaarvoice, and Salesforce
- By Alex Gaw November 14, 2022
Three Consumer Trends That Will Shape 2023 An empathetic interaction with a brand is more important to consumers than a short wait time, experience management provider Qualtrics says in its new 2023 Global Consumer Report, identifying three big...
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EX-Related Research from Workhuman, Compucom, Lattice, Qualtrics, and Others
- By Sherril Hanson November 10, 2022
Compucom Survey Finds Connection Between Good IT and Good Hybrid EX A survey of remote and hybrid workers conducted by OnePoll on behalf of managed IT services provider Compucom has shown strong ties between employee engagement, productivity,...
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Focus Falls on Frontline Workers
- By Sherril Hanson November 10, 2022
The pandemic has had many repercussions on the still-maturing employee experience (EX) market. One result is the growing focus on supporting the deskless, frontline workers, many of whom still worked during shutdowns, or needed to pivot quickly to...
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Report: Technology Gaps Stop Businesses from Connecting with Customers
- By Alex Gaw November 7, 2022
A new report from global telecommunications firm Vonage declares that gaps in technology present in many businesses prevent them from connecting meaningfully with their customers. Such gaps, however, also reveal opportunities for correction,...
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New Research from Accenture, OPM, Talkwalker and Khoros, Contentsquare, and MoEngage
- By Alex Gaw November 3, 2022
Accenture: People Want Easy-to-Use Government Customer Services People want simple, intuitive digital government customer services that are secure and ensure that privacy is protected, according to the new report, Public Service Experience...
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New Research from Conduent, Bazaarvoice, Redpoint Global, and Pegasystems
- By Alex Gaw October 20, 2022
Conduent: Human Touch is Still Needed, Even in Digital CX A new report from New Jersey-based business process solutions firm Conduent points out that even digital channels need a human element, with 65% of consumers wanting an agent to respond...
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New Research from Merkle, Talkdesk, SAS, IRIS, and Verint
- By Alex Gaw October 10, 2022
Merkle: Gaps Found Between Self-Assessment of Brands and Customer Perceptions A new report from global CX management (CXM) company Merkle finds a big disconnect between the high marks that brands give to the CX quality they create versus the...
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EX-Related Research from Aceup, Qualtrics, and isolved
- By Sherril Hanson October 7, 2022
Aceup: Disconnect Between Leaders and Employees Aceup recently released research indicating a disconnect between executives’ views on leadership, career path, and collaboration versus employees’ opinion on those topics. More than 600 leaders...
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