Surveys Archives - Page 3 of 11

Employee experience survey on DEI priorities

Glassdoor’s Equity Xray Shows EX Gaps Across Specific Demographic Groups

By Sherril Hanson March 7, 2023

While there is a lot of chatter about layoffs in the tech sector, the employment market is still tight, and companies are facing ongoing challenges with recruiting and retention. Current and prospective employees want and expect a broad range of...

Exemplifi and Chatmeter studies on online reviews

Customer Insights & Feedback Surveys

Research Points to the Importance of Online Reviews

By Sherril Hanson March 6, 2023

Two reputation management companies recently released data pointing to the importance of online reviews as part of the brand-customer experience. Reputation management and brand intelligence provider Chatmeter conducted a survey in January 2023...

Surveys

New Research from Salesforce, Algolia, Theatro, and KPMG Saudi Arabia

By Alex Gaw March 1, 2023

Salesforce: Perplexed by Data, Business Leaders Are Unable to Use Its Power Findings from a new Salesforce global survey show that many leaders do not know how to use data and are unable to harness its power for better decision-making and...

Research Reports Surveys

CX Innovator Series: Take the Survey!

By Clint Wheelock February 23, 2023

At Dash Network, one of our primary missions is to inform, educate, and inspire CX practitioners across various industries on the best practices for CX technology strategy, program design, implementation, and measurement. Our ongoing editorial and...

Investment Surveys

Surprise: Enterprise Execs Plan to Increase Digital CX Investments This Year

By Keith Kirkpatrick February 21, 2023

A new enterprise CX survey from TELUS International indicates that many executives are planning to increase CX budgets in 2023.

Surveys

New Research from SALESmanago, Telus, Teleperformance, Medallia, and Valtech

By Alex Gaw February 17, 2023

SALESmanago: European Marketers Fly Blindly by Not Measuring Customer Engagement Nearly two-thirds of e-commerce marketers in Europe have not measured their customer engagement processes in the past month, and almost one-fifth have never...

Artificial Intelligence Surveys

New Research Shows Consumers Believe AI Can Support Positive CX

By Sherril Hanson February 17, 2023

John Nash, Chief Strategy and Marketing Officer, Redpoint Global Redpoint Global recently published research focused on consumers’ feelings and expectations around the usage of AI and machine learning (ML) during brand interaction. Overall,...

Labor statistics and employee experience

Employee Experience Surveys

Labor Statistics Point to Tight Employment Market

By Sherril Hanson February 10, 2023

New labor statistics and employee survey results indicate that employers will face some challenging conditions in 2023 to provide strong EX.

Government Retail Surveys

New Research from ACSI, Simplr, Cyara, Conversica, and Emarsys

By Alex Gaw February 9, 2023

Recent CX surveys and research studies shed light on citizen satisfaction with government, consumer experience with chatbots, retail experience, and more.