Broadvoice, Genesys, AWS, Google Cloud, and More Announce Contact Center News
By Sherril Hanson January 18, 2023
Broadvoice Introduces CCaaS Platform in North America Broadvoice has announced the launch of the GoContact omnichannel cloud contact center solution for business customers in North America. Broadvoice acquired GoContact in July 2021, and...
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Customer Data Platform News from Acquia, Tealium, Meiro, and Appier
By Alex Gaw January 10, 2023
Acquia Launches CDP Enhancements Acquia, the open digital experience company, has introduced enhancements to its customer data platform (CDP) that strengthen the product’s central role in composable customer data strategies. The...
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EX News from Gloat, Gympass, TaskHuman, Thrive Global, Quantum Workplace, and Workhuman
- By Sherril Hanson January 9, 2023
Gloat Adds Feedback Functionality to Platform Gloat has expanded its AI-Powered Talent Marketplace platform by adding My Team, a tool which enables managers to convey feedback to employees in real time. The feature allows managers and employees...
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CX Insights and Feedback News from Chatmeter, Momentive, Qualtrics, SANDSIV, Tattle, and Uberall
- By Sherril Hanson December 16, 2022
Chatmeter Enhances Platform Chatmeter announced additional features for its marketing and online reputation management platform designed to improve customer loyalty and enable real-time CX responsiveness. Actions and enhancements...
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EX Announcements from Ceridian, Leapsome, LumApps, UKG, Culturro, MeBeBot, and LumApps
- By Sherril Hanson December 6, 2022
Ceridian Expands Dayforce Human Capital Management solution provider Ceridian launched new enhancements designed to create a more personalized employee experience. “Today’s modern workforce requires agility, continuity, and adaptability...
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Forsta Launches Predictive NPS
- By Sherril Hanson December 5, 2022
At the Web Summit in early November, Forsta introduced Predictive NPS (pNPS), a capability that will help customers fill in knowledge gaps caused by the majority of customers not participating in feedback opportunities. This functionality was...
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Contact Center News from Amazon Connect, Dixa, Genesys, TalkDesk, and Zoom
- By Sherril Hanson December 2, 2022
Amazon Connect Introduces New Functionalities Amazon Connect Customer Profiles now allow agents to view additional customer information from Customer Profiles that are stored in the Connect Agent Application. This allows for more personalized...
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Customer Data Platforms News from Lytics, mParticle, Treasure Data, and Twilio
- By Sherril Hanson November 21, 2022
D4t4 Solutions Introduces Celebrus CDI for Salesforce Celebrus CDI for Salesforce, a Customer Data Integration (CDI) application on Salesforce AppExchange, has been launched by D4t4 Solutions. Data can be sent to customers’ Salesforce...
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Salesforce Unveils Patient 360 for Health innovations for More Efficient Patient Care
- By Alex Gaw November 18, 2022
A new platform from Salesforce, Patient 360 for Health innovations, aims to help lower healthcare costs for patients while delivering more efficient care for them, according to a recent Salesforce announcement. Designed to be cost-efficient and to...
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EX Announcements from Betterworks, Qualtrics, Quantum Workplace, and Others
- By Sherril Hanson November 17, 2022
Altimetrik Launches Employee Engagement App Altimetrik has introduced a comprehensive employee engagement app that leverages usage-based personalization, AI, and gamification. The DEX app connects all enterprise systems and provides a more...
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Insights & Feedback News from Alchemer, Alida, Limeade, Rison Software, and Others
- By Sherril Hanson November 7, 2022
Alchemer Integrates with Microsoft Teams Alchemer has expanded its list of available integrations, announcing the launch of a Microsoft Teams integration. This will allow the automation of customer and employee feedback directly into Teams...
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CallMiner, Cisco, Freshworks, and Sytel Unveil Contact Center Products and Partnerships
- By Sherril Hanson November 3, 2022
It has been another busy few weeks in the contact center space with announcements about products, integrations, partnerships, and expanded geographic availability. Other news of note included Salesforce’s recent introduction of a contact center...
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