Zendesk to Be Acquired for $10.2 Billion by Investor Group
By Alex Gaw June 29, 2022
Zendesk, the provider of software as a service (SaaS) products for customer support and communications software, has entered into an agreement to be acquired by an investor group led by the investment firms Permira and Hellman & Friedman. The...
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InMoment Acquires ReviewTrackers
By Sherril Hanson June 24, 2022
InMoment, a provider of experience improvement (XI) solutions, has completed an acquisition of ReviewTrackers, a customer review management and software company. The purchase will enhance InMoment’s ability to offer a platform that can ingest...
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M&A and Funding News on HqO, ServiceNow, Gupshup, Pega, and Immuta
- By Alex Gaw June 23, 2022
Four mergers and acquisitions (M&A) stories and one on funding make up this new roundup. Regardless of the nature of the acquisition or funding taking place, however, the focal point of activity, as it turns out, remains the same: people. Two...
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M&A News on Airship, Heap, and Bond; New Funding for MoEngage and Lang.ai
- By Alex Gaw June 8, 2022
Two acquisitions in this new M&A roundup are said to provide industry firsts. Company executives from Airship and Gummicube say the union of the two providers will create the first comprehensive, end-to-end mobile app experience management...
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M&A and Funding: Personio, CleverTap, Zoom, Salesforce, and Fulcrum
- By Alex Gaw May 30, 2022
New acquisitions in this latest M&A roundup include three stateside buyouts and one involving two German-based providers in human capital management (HCM). There is also news on the funding front with the Florida-based creator of a customer...
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M&A News: Concentrix, Disqo, AskNicely, All for One Group, and OpenWeb
- By Alex Gaw May 18, 2022
In this latest M&A roundup, among the acquisitions that published financial details of their transactions were two that fetched hundred-million-dollar prices. The buyout by Concentrix of ServiceSource was the larger deal, passing the $130...
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M&A News: StackCommerce, Kantar, and Gupshup are Among Buyers in April
- By Alex Gaw May 6, 2022
Among the mergers and acquisitions that took place toward the end of April are the six buyouts highlighted in this roundup involving the areas of e-commerce, unified marketing measurement, conversational intelligence, sales enablement, webcasting,...
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Press Ganey Completes Acquisition of Forsta, Uniting Key CX Providers
- By Alex Gaw April 28, 2022
Press Ganey, the healthcare company from South Bend, Indiana, that develops and distributes patient satisfaction surveys used in many US hospitals, announced on April 27 it had completed the acquisition of Forsta, the New York City-based provider...
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Medallia Bets on Latin American Growth with CXTeam Acquisition
- By Sherril Hanson April 28, 2022
Dash Research has been interviewing industry leaders in the customer insights and feedback space, and many report that the Latin America market is showing promise, with increasing adoption driven by a desire to provide closed-loop feedback....
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M&A and Funding News from ActionIQ-InfoSum, Orion, Quinyx, and More
- By Alex Gaw April 27, 2022
Three acquisition and partnership deals are highlighted in this M&A update, involving ActionIQ and InfoSum, Orion Advisor Solutions and Redtail Technology, and Quinyx and Concrete. On the funding front, the newsmakers are UserZoom, Thoma Bravo,...
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New in M&A: Mastercard and TTEC Complete Their Acquisitions; NICE and Deutsche Telekom Subsidiary Team Up
- By Alex Gaw April 20, 2022
Among the recent clutch of M&A deals are the three transactions highlighted below, including the acquisitions process finally concluding for two companies: in the first case for Mastercard, which had set out to acquire personalization provider...
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M&A and Funding for Cyara, SaaS Group, Gupshup, Netcore Cloud, and Caplena
- By Alex Gaw April 12, 2022
In this M&A and funding roundup: Cyara acquires Botium; SaaS Group purchases Pipeline CRM; Gupshup Buys Active.Ai; Netcore Cloud acquires majority stake in Unbxd; and Caplena flourishes with seven-figure seed money. Cyara Closes Acquisition...
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