New Acquisitions by Granicus, ResultsCX, InteractiveTel, and Appier; Perch Raises New Funds
By Alex Gaw October 18, 2022
GovTech CX Firm Granicus Acquires Rock Solid Granicus, the provider of CX technologies and services for government, has acquired Rock Solid Technologies, the citizen engagement software solutions firm. Financial terms of the deal have not...
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QuestionPro Acquiring Journey Mapping Provider SuiteCX
By Sherril Hanson October 13, 2022
QuestionPro is making a big addition to its QuestionPro CX product platform, with its soon to be formally announced acquisition of customer journey mapping provider SuiteCX. Dash Research had an exclusive interview with Ken Peterson, President,...
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Sitel Ends Merger Talks with Majorel, Plus Other M&A and Funding News
- By Alex Gaw September 27, 2022
Sitel and Majorel Discontinue Merger Talks The Sitel Group and Majorel have formally ended discussions on a proposed merger, the two companies announced on their respective websites. Despite what both companies described as due diligence being...
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Algolia Acquires Search.io, Enghouse Buys VoicePort; Stratifyd, OneSignal Raise Funds
- By Alex Gaw September 16, 2022
Algolia Acquires Search.io, Combining Keyword and Vector Search Algolia, the provider of a hybrid search engine combining keyword and vector search, is acquiring Search.io, whose flagship product, Neuralsearch, is a vector search engine...
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QuestionPro Acquires Digital Qualitative Research Provider Digsite
- By Sherril Hanson September 8, 2022
QuestionPro, an online survey and research services provider with solutions for both CX and employee experience (EX), announced it has acquired Digsite. Digsite’s qualitative tools will be available alongside QuestionPro’s full suite of...
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M&A/New Funding Activity for Thoma Bravo, Gorgias, Flip, Netigate, and Medallia
- By Alex Gaw August 26, 2022
Ping Identity to Be Acquired by Thoma Bravo for $2.8 Billion Ping Identity, the Denver, Colorado-based provider of intelligent identity solutions for the enterprise, has entered into a definitive agreement to be acquired by prominent private...
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Forsta Acquires HelloIgnite, Adding Crowdsourcing to its Experience Offerings
- By Sherril Hanson August 18, 2022
Forsta, a global provider of market research, CX, and employee experience (EX) technology, will broaden its solution set via the recently announced acquisition of HelloIgnite. HelloIgnite offers a collaboration platform that helps companies...
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mParticle Buys Vidora; New Funding for Aisera and CleverTap
- By Alex Gaw August 16, 2022
mParticle Acquires AI Startup Vidora mParticle, the New York City-based provider of a customer data platform (CDP) for product and customer lifecycles, has acquired Vidora, an artificial intelligence (AI) personalization platform provider for...
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New M&A Involves Forsta, Rio SEO, CommerceIQ, e.fundamentals, Alvaria, and Cicero Inc.
- By Alex Gaw August 2, 2022
Forsta and Rio SEO Combine to Provide Solutions Spanning the Customer Journey Forsta, the New York City-based provider of insight analytics to enterprise customers and market research professionals, is combining capabilities with Rio SEO,...
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M&A and New Funding for Prepaid Technologies, Invoca, qiibee, SturdyAI and InMoment
- By Alex Gaw July 18, 2022
Two transactions in this roundup can lay claim to significant funding. Prepaid Technologies acquired Workstride on the heels of receiving $96 million in funding, and Invoca raised $83 million in an equity financing round. Also of interest is...
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Medallia to Purchase Callback Technology Provider Mindful
- By Sherril Hanson July 15, 2022
Medallia has signed a definitive agreement to acquire contact center callback technology provider Mindful from Alpine Investors. The proposed acquisition is subject to regulatory approval, and is expected to close in the third quarter of this...
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M&A and Funding: Sitel Group, Webhelp, Enghouse, and LeadSquared
- By Alex Gaw July 5, 2022
Two large mergers and acquisitions are profiled in this roundup. In the first, US-based Sitel Group is moving to merge with Majorel, located in tiny but affluent Luxembourg in Western Europe. When completed, the merger will result in a colossus...
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