CX Innovators: Holly Wagstaff-Bellomo, Dividend Restaurant Group
By Clint Wheelock February 1, 2023
Holly-Wagstaff Bellomo, CMO of Dividend Restaurant Group, offers insights on improving CX across multiple disparate restaurant brands.
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Balancing Efficiency Against Human Interaction in Restaurants
By Keith Kirkpatrick January 31, 2023
Restaurants have been at the forefront of customer-facing technology innovation in the past few years, with some pandemic tactics here to stay.
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Improving CX in Food Manufacturing
- By Keith Kirkpatrick January 23, 2023
In past decades, many consumers rarely gave much thought to how the food they consume is processed, which ingredients were used, and from where the raw ingredients were sourced. But today, with health and dietary restrictions, concerns about the...
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CX Innovators: Kevin FitzPatrick, Ruby Tuesday
Kevin FitzPatrick is currently Senior Vice President, Digital & Performance Marketing at Ruby Tuesday, the Maryville, Tennessee-based restaurant operator with more than 200 locations worldwide. FitzPatrick joined the company about a year ago,...
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Managing Menu Hacks to Ensure Efficiency and Good CX
- By Keith Kirkpatrick November 1, 2022
One of the key differentiators being used by fast food restaurants is the ability to customize orders, beyond simply asking for additional condiments. ”Menu hacks” like ordering items not on the menu, finding better deals by ordering a base...
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Restaurant Software Company Olo to Acquire Customer Personalization Provider Wisely
By Alex Gaw October 27, 2021
Restaurant software as a service (SaaS) platform provider Olo is set to acquire customer intelligence and engagement company Wisely, which is hoping to enable brands to personalize the guest experience during restaurant dining and maximize the...
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Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience
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Market Drivers and Barriers, Key Industry Players, Market Sizing and Forecasts, and Case Studies
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