ServiceNow Releases Rome, the Latest Version of Now Platform
By Alex Gaw September 22, 2021
ServiceNow, the cloud-based workflow automation platform for the enterprise, has released Rome, the latest version of its Now Platform aimed at helping organizations adapt to the hybrid work model favored by workplaces today, the company said in a...
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ASAPP Report: Why Turnover of US Contact Center Agents Is So High
- By Alex Gaw September 17, 2021
A new report from ASAPP, the research-based provider of artificial intelligence (AI) software, identifies three major themes associated with the high turnover of US contact center agents and their corollary impact on the worldwide CX...
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Alvaria Announces Two New Application Suites for the Enterprise
- By Alex Gaw September 15, 2021
Alvaria, which was recently formed by the merger of Aspect Software with Noble Systems, is releasing two application suites for its enterprise contact center portfolio—one aimed at fostering CX, and the other intended to maximize the employee...
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Qualtrics and Mercer Join Forces for Employee Experience Betterment
- By Alex Gaw August 27, 2021
Qualtrics and Mercer are joining forces in a partnership to help companies provide a more meaningful employee experience (EX), a news release from Qualtrics indicated on the company’s website. The joint initiative, which will enable...
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New Gartner Survey Identifies Six Gaps Critical to Future Employee Experience
- By Alex Gaw August 20, 2021
A new study from Gartner says that a troubling gap in perception is emerging between executives and employees on areas such as flexible work practices and trustworthiness—issues that could significantly affect employee work strategies in the...
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Merger and Acquisition Activity in the CX Market is Unabated through the COVID-19 Pandemic
By Sherril Hanson July 6, 2021
Merger and acquisition (M&A) activity in the CX space has continued at a good clip over the past 2+ years and shows no signs of slowing. Consolidation continues in this market as companies seek to both deepen their current offerings and expand...
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