CX Innovators: Ken Peterson, QuestionPro
By Clint Wheelock February 20, 2023
Ken Peterson, President, Customer Experience at survey software company QuestionPro, provides insights on using CX to provide "empathy at scale".
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CX Innovators: Kristi Gole, Global Hotel Alliance
Kristi Gole, EVP of Strategy at Global Hotel Alliance (GHA), shares her experience in relaunching a customer loyalty program for 40 global hotel brands.
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CX Innovators: Dr. Marlene Kolodziej, Ricoh
Dr. Marlene Kolodziej, Senior Vice President of Service Delivery for Ricoh USA, shares her experience in designing effective CX initiatives.
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CX Innovators: Dan Barnhart, Transamerica
Dan Barnhart, lead CX consultant at Transamerica Corporation, offers insights on strategic CX technologies and customer journey optimization.
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CX Innovators: Holly Wagstaff-Bellomo, Dividend Restaurant Group
Holly-Wagstaff Bellomo, CMO of Dividend Restaurant Group, offers insights on improving CX across multiple disparate restaurant brands.
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CX Innovators: Andrew Clark, H&R Block
Andrew Clark, Head of Design for tax preparation provider H&R Block, offers insights on technology tools used to improve the company's CX.
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CX Innovators: Sri Safitri, Telkom Indonesia
Sri Safitri of Telkom Indonesia offers insights and key success stories from her team's efforts to improve customer satisfaction and NPS.
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CX Innovators: Deba Sahoo, Fidelity Investments
Deba Sahoo is senior vice president and head of product at Fidelity Investments, the financial services corporation based in Boston that is among the largest asset managers in the world, with products and services in investment management,...
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CX Innovators: Clint Payne, The MultiChoice Group
Clint Payne is CX lead of the digital team at the MultiChoice Group, Africa’s biggest pay TV provider and operator of the DStv satellite television service in 47 countries across the continent’s Sub-Saharan region. Tasked with aligning...
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CX Innovators: Rick Rosso, Concentrix
Rick Rosso is Executive Vice President, Global Sales & Account Management for Concentrix, a global provider of CX solutions and technology headquartered in Fremont, California. Concentrix works with more than 750 clients in 40+ countries around...
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CX Innovators: Heidi Bullock, Tealium
Tealium is a global provider of customer data platforms (CDPs), supporting over 850 enterprise customers in more than 30 countries around the world. Originally established in 2008 and headquartered in San Diego, the company has grown to more than...
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CX Innovators: Ashu Roy, eGain
Ashu Roy is chief executive officer of eGain Corporation, which provides an AI-enabled software platform that integrates with CRM and contact center systems for enhanced customer self-service, virtual assistance, and contact center agent tools. Roy...
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