Customer Wins for Freshworks, MoEngage, Qualtrics, Medallia, and Amperity
By Alex Gaw March 7, 2023
Freshworks Solutions Enable Citizen Engagement for India’s Public Sector Freshworks, the provider of cloud-based sales and support solutions founded in India and headquartered in San Mateo, California, says its software is being used by...
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Customer Wins for SugarCRM, Adobe, Nvidia, Salesforce, and Conduent
- By Alex Gaw March 1, 2023
SugarCRM Powers Sales Automation for New Zealand’s Fern Energy Silicon Valley-based SugarCRM announced that its AI-driven customer relationship management (CRM) platform is being leveraged by New Zealand fuel specialist Fern Energy to drive...
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Amdocs Teams Up with New Partners in CX Projects
- By Alex Gaw February 28, 2023
Amdocs, a major provider of software and services to communications and media companies, recently reported a string of successful partnerships with various companies. Here are four such cases, including three communications service providers (CSPs)...
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Customer Wins for UJET, Sprinklr, Perceptyx, InMoment, and Pisano
- By Alex Gaw February 23, 2023
UJET Helps Outdoorsy Adjust to Seasonal Demand UJET recently announced that it had been selected by RV rental firm Outdoorsy to be the foundation of its customer service operations, extending and renewing a partnership that began in 2021....
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Customer Wins: Google Cloud and Deloitte, UKG, Sprinklr, goHappy, and Medallia
- By Alex Gaw February 6, 2023
CX customer wins and case studies for Google, Deloitte, UKG, Sprinklr, GoHappy, and Medallia across several key consumer-centric markets.
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CX Customer Wins for Ytel, RingCentral, Sprinklr, Talkdesk, and MoEngage
- By Alex Gaw January 31, 2023
Recent CX customer wins and case studies in the pharmaceutical, logistics, communications, retail, banking, and airline industries.
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New Customer Wins for Cogito, Salesforce, Oomiji, RingCentral, and Relay42
- By Alex Gaw December 28, 2022
Cogito Joins Forces with Large Military-Focused Financial Institution Cogito, which uses emotion and conversational AI to deliver real-time coaching and guidance to contact centers and frontline teams, has teamed up with one of the largest...
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Customer Wins for Google, Konnect Insights, Algolia, MoEngage, and Qualtrics
- By Alex Gaw December 12, 2022
Google Enjoys First CCaaS Win at Fiber Network Firm Segra Google has won the first commercial deployment of its contact center as a service (CCaaS) offering at Segra, the fiber network operator based in Charlotte, North Carolina, which is...
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Customer Wins for SMG, Pisano, Talkdesk, IntelePeer, and Qualtrics
- By Alex Gaw December 8, 2022
SMG Begins Fresh Relationship with Rubio’s Coastal Grill Experience management provider Service Management Group (SMG) is teaming up with Rubio’s Coastal Grill, the fast casual restaurant chain specializing in Baja-inspired Mexican...
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New Customer Wins for Sprinklr, Sabio Group, Vonage, Qualtrics, and Khoros
- By Alex Gaw November 28, 2022
Sprinklr to Support Aramex in Improving CX Sprinklr, the unified CXM platform provider headquartered in New York City, announced it is teaming up with Aramex to innovate the overall CX of the Dubai-based provider of logistics and transportation...
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Customer Wins for Medallia, Emplifi, Freshworks, NICE, and Amdocs
- By Alex Gaw November 15, 2022
Medallia Helps Vitality Streamline Complex Customer Feedback Process CX and employee experience (EX) company Medallia says its platform has been successfully leveraged by Vitality, the UK-based insurance and investments provider, to help...
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Customer Wins for Acquia, Centrical, Talkdesk, Spitch, Datalyticx, and NICE
- By Alex Gaw November 4, 2022
Acquia Partners with Academy Mortgage Corporation on Personalization Initiatives Digital CX firm Acquia is teaming up with Academy Mortgage Corporation to help the lender personalize messages for its loan officers in their communications with US...
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