QuestionPro Partners with Acquis Cortico-X
By Sherril Hanson June 21, 2022
QuestionPro and Acquis Cortico-X announced a collaboration to offer products and strategic services aimed at helping companies measure, discern insights, and take action from their data. Acquis Cortico-X is the experience transformation arm of...
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New CX Research from Forrester, Sprinklr, WSO2, Lilt, and NICE
By Alex Gaw June 16, 2022
In this roundup of new research, the reports all zero in on the one indispensable component of CX—the customer—whose experience is measured to give rise to Forrester’s US CX Index ranking, and is the object of inquiry in Sprinklr’s...
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Forsta Extends the Reach of its CX Solutions to Market Research Agencies
- By Sherril Hanson June 2, 2022
Market research agencies will now be able to offer clients fully white-label, integrated voice of the customer (VoC) programs hosted on the Forsta technology platform. Forsta, a provider of both employee experience (EX) and CX solutions, has long...
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Five Questions with Ozkan Demir, CEO of Pisano
- By Sherril Hanson June 1, 2022
I recently connected with Ozkan Demir, CEO of Pisano, an all-in-one experience management platform that feeds voice of customer (VoC) and voice of employee (VoE) programs back into businesses. The Pisano platform offers reporting and analytic...
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New Products, Features Offered by Alida, InMoment, SMG, Qualtrics, Momentive
- By Sherril Hanson May 26, 2022
Product introductions and enhancements show no sign of slowing down in the insights and feedback sector of the CX market ecosystem. This roundup features solutions for accessibility, video insights, automation, community experience, and real-time...
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New CX Research from Zeta Global, LiveVox, Gartner, Confluent, and Precisely
- By Alex Gaw May 25, 2022
Of the five new research reports profiled in this roundup, three focus on what is not being done correctly by new technologies or approaches today. The objects of contention include customer data platforms, artificial intelligence (AI) and its...
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Taming Customer Feedback Data into Insights and Action
- By Sherril Hanson May 24, 2022
There is no shortage of technology solution providers in the customer insights and feedback space, ranging from those who offer end-to-end solutions to those who focus in on just one or two areas of the insights and feedback chain. One of the areas...
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Alchemer Boosted by Significant KKR Investment
- By Sherril Hanson May 20, 2022
Alchemer announced an investment from KKR via KKR Ascendant, a new strategy within KKR’s Americas Private Equity platform that focuses on investing in middle market businesses. While financial terms of the deal were not disclosed, it is a...
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Twilio: Nonprofits Outperform Private Sector in Digital Engagement
- By Alex Gaw May 16, 2022
New and recent research on nonprofit organizations from Twilio, the San Francisco-based provider of a customer engagement and cloud communications platform, shows that nonprofits outpace the private sector in digital engagement, but achieving or...
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New CX Research from LiveVox/Omdia, Khoros, Alida, Reltio, and Telus
- By Alex Gaw May 13, 2022
This roundup highlights key findings from a batch of recently released reports on CX and CX-related subjects. Find out what LiveVox and Omdia consider barriers to great CX, bookended by the results from Telus International on how consumers really...
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Partnerships Announced by Qualtrics, InMoment, Inquba, and Alida
- By Sherril Hanson May 12, 2022
The customer insights and feedback segment saw interesting technology integrations over the past few weeks as well as some partnerships that will further broaden exposure of some well-known solutions in the industry. InMoment Partners with...
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Qualtrics Launches New Products and Announces a Strong 1Q22
- By Sherril Hanson May 4, 2022
Qualtrics announced a strong 1Q 2022, with total revenue for the first quarter of $335.6 million, up from $238.6 million one year ago, an increase of 41% year over year. Subscription revenue for the first quarter was $280.8...
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