Customer Wins for Qualtrics, Kibo, NICE, Algolia, and Alvaria
By Alex Gaw June 6, 2022
In this roundup, what stands out is the often-multinational nature of CX partnerships and collaborations. And rightfully so, given that CX is an area of global relevance and interest, universal in application and recognition. Of the 10 companies...
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Customer Wins: HappyOrNot, Emplifi, Avtex Solutions, Satisfyd, and 3CLogic
- By Alex Gaw May 23, 2022
This new roundup of customer wins includes two automotive-related success stories from overseas: the collaboration between Finnish terminals manufacturer HappyOrNot with Lexus Manila in the Philippines, and the partnership of Ohio software firm...
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New Customer Wins for Five9, ActionIQ, Vonage, Qualtrics, and Medallia
- By Alex Gaw May 10, 2022
The biggest win in this new roundup of customer success stories is the deal that Five9 secured with a yet unidentified global health conglomerate, reportedly worth some $40 million yearly. But the four other successful partnerships highlighted in...
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Customer Wins for Salesforce, Medallia, Talkdesk, MoEngage, and Workday
- By Alex Gaw April 29, 2022
In the latest update on CX wins, Salesforce joins Formula 1 as its new global partner; Medallia partners with Northwestern Medicine for a solution on healthcare excellence; Talkdesk is the contact center solution of choice for UK insurance firm...
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Customer Wins for Salesforce, Qualtrics, mParticle, Tata CS, and Reputation
- By Alex Gaw April 22, 2022
In this roundup, the customer wins are palpable and international in character. For US experience management provider Qualtrics, its new customer is no less than the Malaysian postal service. With the UK’s Channel 4, help came across the Atlantic...
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Customer Wins for Workday, Informatica, SAS, Freshworks, and Five9
- By Alex Gaw April 5, 2022
In this roundup marking customer wins, Workday lays out an enhanced employee experience (EX) at Gorillas; Informatica helps modernize data strategy at Saudi Airlines; SAS propels The Nature Conservancy to record membership revenue; Freshworks helps...
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Customer Wins for Talkdesk, Veeva, Keap, Adobe, Walgreens, and Microsoft
- By Alex Gaw March 28, 2022
In this roundup of customer wins, CX providers bring new levels of success to their customers and partners. For Spain’s Iberostar, Talkdesk helped hotel agents successfully pivot to a remote work-at-home model without sacrificing the comfort and...
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New Customer Wins for Amelia, eGain, ISC-CX, ASAPP, and Medallia
- By Alex Gaw March 9, 2022
The latest CX collaborations represent major wins for players in five distinct spheres. In hospitality, Amelia is the new digital concierge at Resorts World Las Vegas. In government services, eGain will provide CX engagement services to the...
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CX Wins and Case Studies for SAP India, ASAPP, Alida, and Freshworks
- By Alex Gaw March 2, 2022
In this new roundup of CX case studies, the focus is on digital transformation. Bharat Petroleum works with SAP India to achieve a unified view on its platform. The Columbia Valley Credit Union selects ASAPP OXP to heighten the financial...
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ISC-CX Partners with Properties Manager Neinver
- By Alex Gaw February 24, 2022
ISC-CX, the Basel, Switzerland-based provider of in-store and omnichannel CX analysis programs for retailers worldwide, says it has been selected as the digital company of choice to provide data-driven CX solutions to Neinver S.A.U., the Spanish...
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