Infosys Collaborates with Qualtrics to Help Enterprises Deliver Personalized Experiences
- February 9, 2022
Infosys (NSE, BSE, NYSE: INFY), a global leader in next-generation digital services and consulting, today announced its collaboration with Qualtrics, the leader and creator of the Experience Management (XM) category. Infosys has...
Read MoreContentsquare Delivers 98% ARR Growth in 2021 And Continues To Accelerate Innovation & Market Expansion
- January 25, 2022
NEW YORK–(BUSINESS WIRE)–Contentsquare, the leading experience analytics company, today announced momentous growth in 2021, almost doubling its ARR, with a +98% increase on the previous year. Gaining momentum and making headlines in the areas…
Read More3CLogic Announces Enhanced SMS Capabilities for ServiceNow in Upcoming Spring Release
- January 25, 2022
ROCKVILLE, Md.–(BUSINESS WIRE)–3CLogic the leading voice-enabling and cloud contact center platform solution for ServiceNow®, today announced new SMS capabilities to help enterprise IT Helpdesks, Customer Support teams, or Employee Services…
Read MoreLivePerson and CBA announce partnership to help brands quickly scale in consumers’ preferred messaging channels
- January 25, 2022
NEW YORK and YOKOSUKA, Japan, Jan. 25, 2022 /PRNewswire/ — LivePerson, Inc. (Nasdaq: LPSN), a global leader in Conversational AI, and Communication Business Avenue (CBA), which develops solutions for contact centers and various business…
Read MoreAlvaria Adds Real Time Intelligent AI Capability to Optimize Enterprise Contact Center Employees
- January 25, 2022
WESTFORD, Mass.–(BUSINESS WIRE)–Alvaria, the world leader in enterprise-scale customer experience and workforce engagement management, announced the introduction of Alvaria Real Time Optimizer, a new cloud application of the Alvaria Workforce…
Read MoreMerkle Unveils 2022 Imperatives to Address Customer Experience in a New Age
- January 25, 2022
COLUMBIA, Md.–(BUSINESS WIRE)–Merkle (www.merkleinc.com), a leading technology-enabled, data-driven customer experience management (CXM) company, has unveiled its 2022 Customer Experience Imperatives. The executive guide is designed to help…
Read MoreReputation Announces $150 Million Growth Funding Round to Drive Dominance in the Customer Feedback Market
- January 25, 2022
SAN RAMON, Calif., Jan. 25, 2022 (GLOBE NEWSWIRE) — Reputation, the global leader in Reputation Experience Management (“RXM”), announced it has received a $150 million minority growth investment from Marlin Equity Partners…
Read MoreTotal Economic Impact Study of Tealium Finds $6.9 Million in Benefits
- January 25, 2022
SAN DIEGO, Jan. 25, 2022 /PRNewswire/ — Today, Tealium, the most trusted and largest independent customer data platform (CDP), released a global economic impact study conducted by Forrester Consulting on behalf of Tealium….
Read MoreLack of Support for Seasoned Workforce Is a Top Reason U.S. Workers over 55 Are Leaving Their Jobs, 15Five Research Reveals
- January 25, 2022
SAN FRANCISCO–(BUSINESS WIRE)–Employee attrition remains an ongoing concern for U.S. companies; more than 4 million Americans quit their jobs in October – a majority of whom are aged 55 years and older. New…
Read MoreNew Study Reveals Paradox Between Employees and Employers, Requiring a Rethink about Today’s Workplace
- January 25, 2022
CHICAGO, Jan. 25, 2022 /PRNewswire-PRWeb/ — Ninety-four percent of U.S. employers felt they were doing a good job of communicating with employees. Yet, only 61% of employees agreed, according to a new study released today from Evive, the…
Read MoreFrost & Sullivan Recognizes Startek with Americas New Product Innovation Award
- January 25, 2022
SAN ANTONIO, TX. & Greenwood Village, CO, January 25,2022 – Frost & Sullivan, a leading management consultancy supporting clients on their journey to visionary innovation and transformational growth, announced today that it has honored…
Read MoreAvaya Named ‘Exemplary Vendor’ by Ventana Research – Recognizing Avaya OneCloud CCaaS for Best Performance in Product and Customer Experience
- January 25, 2022
RALEIGH-DURHAM, N.C.–(BUSINESS WIRE)–Avaya (NYSE: AVYA), a global leader in solutions to enhance customer experience and simplify communications and collaboration, today announced it has been rated an ‘Exemplary Vendor’ and a Value Index…
Read MoreManoMano, Europe’s Largest DIY and Home Improvement Marketplace, Selects mParticle Customer Data Platform
- January 25, 2022
NEW YORK, Jan. 25, 2022 /PRNewswire/ — mParticle, the largest independent Customer Data Platform, today announced that ManoMano, the leading European marketplace specialising in online DIY, home improvement and gardening, has chosen to…
Read MoreCitizen Satisfaction With Federal Government Services Drops to All-Time Low, ACSI Data Show
- January 25, 2022
ANN ARBOR, Mich. (January 25, 2022) — Satisfaction with U.S. federal government services has never been worse. Citizen satisfaction declines sharply in 2021, sliding 2.6% to a score of 63.4 (out of 100), according to the American…
Read MoreCompanies that Automate their Customer Experience Expect to Double in 2022
- January 25, 2022
CHICAGO–(BUSINESS WIRE)–In the 2022 Customer Experience Automation Impact Study, ActiveCampaign, the leader in Customer Experience Automation (CXA), found that businesses using CXA expect to double their revenue in 2022 (growing by 100% over…
Read MoreAlida Brings New Platform Capabilities in Winter 2022 Product Release
- January 25, 2022
TORONTO–(BUSINESS WIRE)–Alida, a visionary leader in CXM software, delivered its Winter 2022 Product Release, bringing new capabilities in customer experience (CX), employee experience (EX), product experience (PX), and brand experience (BX)….
Read More87 percent of companies state they provide excellent CX, only 11 percent of customers agree
- January 25, 2022
NEW YORK–(BUSINESS WIRE)–There is a significant disconnect between the customer experience (CX) brands believe they are delivering and how their customers actually view that experience, according to an IDC White Paper, commissioned…
Read MoreBond Acquires Austin-based Drumroll
- January 24, 2022
TORONTO and AUSTIN, Texas, Jan. 24, 2022 (GLOBE NEWSWIRE) — Bond, a leading customer experience and loyalty marketing firm, announces the acquisition of Drumroll, an Austin, Texas-based brand experience agency, effective immediately. The combined…
Read MoreInformatica Appoints Jim Kruger as Chief Marketing Officer to Accelerate Cloud Growth
- January 24, 2022
REDWOOD CITY, Calif., Jan. 24, 2022 /PRNewswire/ — Informatica (NYSE: INFA), the enterprise cloud data management leader, today announced the appointment of Jim Kruger, Executive Vice President (EVP) & Chief Marketing Officer (CMO)….
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