WorkForce Software Chief Technology Officer, John Williams, Named One of the Top 25 Software CTOs of 2022
- February 9, 2022
LIVONIA, Mich., Feb. 9, 2022 /PRNewswire/ -- Today, WorkForce Software - the first global provider of integrated employee experience and workforce management solutions - announces its Chief Technology Officer, John Williams, was...
Read MoreBirdeye Chosen by Zoom as Customer Experience Platform for Customer Insights
- January 27, 2022
Birdeye, the #1 Customer Experience platform for enterprise businesses, today announced it was selected by Zoom Video Communications, Inc. for in-depth customer review insights. Birdeye allows Zoom to manage reviews at scale and unearth…
Read MoreIGNITETECH EXPANDS CX SOFTWARE PORTFOLIO WITH ACQUISITION OF BRYTERCX ASSETS
- January 27, 2022
AUSTIN, Texas, Jan. 27, 2022 /PRNewswire/ — IgniteTech™, the company “Where Software Goes to Live™,” today announced that a definitive agreement has been signed by all parties for the acquisition of certain assets of BryterCX, a…
Read MoreQualtrics Announces Record Fourth Quarter and Full Year 2021 Financial Results
- January 26, 2022
PROVO, Utah and SEATTLE Jan. 26, 2022– Qualtrics (NASDAQ: XM), the leader and creator of the Experience Management (XM) category, today announced financial results for the fourth quarter and fiscal year ended December 31, 2021. “Q4…
Read MoreQualtrics Appoints Two New Board Members
- January 26, 2022
PROVO, Utah & SEATTLE, Jan. 26, 2022 — Qualtrics (Nasdaq: XM), the leader and creator of the Experience Management (XM) category, today announced that Omar Johnson, an innovative brand-builder and successful marketing executive and…
Read MoreThe Age of the Robotic Chatbot is Over: Survey Shows Consumers Demand More from Digital-First Experiences
- January 26, 2022
MELVILLE, N.Y.–(BUSINESS WIRE)–Despite the growing prevalence of chatbots in the customer service realm, consumers aren’t sold on their efficacy, and many find chatbot experiences flat-out frustrating. These are some of the findings of an…
Read MoreNutshell Named a 2022 ‘Best Place to Work in Midwest Tech’ by Purpose Jobs
- January 26, 2022
ANN ARBOR, Mich., Jan. 26, 2022 (GLOBE NEWSWIRE) — Nutshell, the all-in-one sales and marketing platform serving small- and medium-sized businesses worldwide, has been named to Purpose Jobs’ “100 Best Places to Work in Midwest Tech 2022″…
Read MoreOneNeck IT Solutions Achieves Cisco Customer Experience (CX) Specialization
- January 26, 2022
MADISON, Wis., Jan. 26, 2022 /PRNewswire/ — OneNeck IT Solutions, a national IT solutions provider, announced that it has achieved the Cisco Customer Experience Specialization. With the growth of Software as a Service (SaaS) solutions,…
Read MoreNew Guide Provides Framework for Creating Continuous, Data-Driven, Dynamic Loyalty Offers
- January 26, 2022
SAN FRANCISCO–(BUSINESS WIRE)–Formation, the machine learning-powered Dynamic Offer Platform (DYNOO) company, today released a comprehensive guide for brands and marketers who want to accelerate their journey from mass offers to continuous,…
Read MoreHubSpot’s 2022 Hybrid Work Report Reveals Insights on How to Make the Future of Work Sustainable
- January 26, 2022
CAMBRIDGE, Mass., Jan. 26, 2022 /PRNewswire/ — HubSpot, the customer relationship management (CRM) platform for scaling companies, today released their 2022 Hybrid Work Report, exploring how the world worked in…
Read MoreBandwidth Announces Duet for Genesys: A Global BYOC Solution To Accelerate the Enterprise Contact Center Move to the Cloud
- January 26, 2022
RALEIGH, N.C., Jan. 26, 2022 /PRNewswire/ — Bandwidth Inc. (NASDAQ: BAND), a leading global enterprise cloud communications company, today announced an important step forward in the future of the enterprise contact center with Genesys®, a…
Read MoreAleph Hospitality partners with Medallia to power the guest experience across the company’s growing hotel portfolio
- January 26, 2022
DUBAI, UAE – Dubai-based leading independent hotel management company, Aleph Hospitality, has announced that it has signed a company-wide agreement with Medallia to further enhance the customer journey and elevate the guest experience…
Read MoreDigital and AI Industry Expert Nicolas Darveau-Garneau joins Coveo as Chief Growth and Strategy Officer
- January 26, 2022
Coveo Solutions Inc. (“Coveo”) (TSX: CVO), a leader in AI-powered relevance platforms that helps to transform search, recommendations, and personalization within digital experiences, today announced that Mr. Nicolas Darveau-Garneau will join…
Read MoreHubSpot Announces Date of Fourth Quarter and Full Year 2021 Financial Results Release
- January 26, 2022
CAMBRIDGE, Mass., Jan. 26, 2022 /PRNewswire/ — HubSpot, the customer relationship management (CRM) platform for scaling companies, announced today that it will report its fourth quarter and full year 2021 financial results after the…
Read MoreSalesforce Grants Equity Awards to Narrative Science Employees Under Its Inducement Equity Incentive Plan
- January 26, 2022
SAN FRANCISCO, Jan. 26, 2022 /PRNewswire/ — Salesforce (NYSE: CRM), the global leader in CRM, today announced it has granted equity awards under its 2014 Inducement Equity Incentive Plan (the “Plan”) to new employees who joined…
Read MoreEpsilon Survey: Prioritising Data Strategies and Leveraging First-Party Data are Key Drivers for Optimal Customer Experiences
- January 25, 2022
Epsilon, the world’s leading outcome-based marketing company, has teamed up with CX Network, an online community dedicated to helping businesses become more intelligent, to launch a customer Identity Management survey titled “Key Drivers for…
Read MoreTwilio and Teleperformance Announce Global Partnership to Enable Next Generation of Cloud Contact Centre Solutions
- January 25, 2022
Twilio (NYSE: TWLO) (LTSE: TWLO), the leading cloud communications platform, and Teleperformance, a global leader of digitally integrated business services, have today announced that they are partnering to bring the next generation of cloud…
Read MoreHubSpot’s App Ecosystem Surpasses 1,000 Integrations, Demonstrating Investments in Platform Growth
- January 25, 2022
CAMBRIDGE, Mass., Jan. 25, 2022 /PRNewswire/ — HubSpot, the customer relationship management (CRM) platform for scaling companies, announced today that its App Marketplace is now home to more than 1,000…
Read MoreTemenos Announces Infinity Digital for Salesforce to Combine Enhanced Customer Engagement With Industry Leading Banking Platform
- January 25, 2022
SAN FRANCISCO & GENEVA–(BUSINESS WIRE)–Temenos (SIX: TEMN), the banking software company, today announced the availability of Infinity Digital for Salesforce that brings together the worlds of CRM, assisted channels and digital channels onto…
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