Point of no return: 89% of consumers identify returns as priority for ecommerce retailers
- February 1, 2022
London UK; 1st February 2022: 89% of consumers identify ease of returns as top priority when purchasing online. That’s according to new data from delivery experience platform Sorted, which found that retailers who get the returns process...
Read MoreMoEngage Research Reveals Global Consumers Want More Personalization from Brands
- June 17, 2021
SAN FRANCISCO, June 17, 2021 /PRNewswire/ – MoEngage, the insights-led customer engagement platform, today revealed the results of a global survey focused on consumers’ expectations of how brands should use data to improve the…
Read MoreContentsquare Launches First Cookieless Experience Analytics Solution to Help Businesses Build Digital Trust
- June 17, 2021
NEW YORK–(BUSINESS WIRE)–To help brands build better digital experiences and establish greater digital trust with customers, Contentsquare, the global leader in digital experience analytics, today announced a cookieless analytics solution that…
Read MoreMedallia Partners with New Metrics to Expand Operations in the Middle East
- June 17, 2021
SAN FRANCISCO, Calif., – 6/17, 2021 – Medallia, Inc. (NYSE: MDLA), the global leader in customer and employee experience, today announced a partnership with New Metrics, a leading provider of experience management solutions and…
Read MorePipedrive Appoints Experienced Technology Industry Leader Dominic Allon as CEO
- June 16, 2021
New York, 16 June, 2021 – Pipedrive, the leading CRM platform for sales and marketing teams, today announced that experienced technology executive Dominic Allon will join the company as CEO effective August 2, 2021. Allon will succeed the…
Read MoreQualtrics and Genesys Form New Partnership to Help Companies Deliver World-Class Customer Service Experiences
- June 16, 2021
PROVO and SAN FRANCISCO, June 16, 2021 – Qualtrics (Nasdaq: XM), the world’s No. 1 Experience Management (XM) provider and creator of the XM category, and Genesys, a global leader in cloud customer experience and contact center solutions,…
Read MoreBoohoo Group Selects Bloomreach to Power Unified Customer View and Impactful Marketing Campaigns
- June 16, 2021
MOUNTAIN VIEW, CA, June 16, 2021 – Bloomreach, the leader in Commerce Experience™, today announced that Bloomreach Engagement, the company’s Customer Data and Experience Platform (CDXP), has been selected to drive personalized…
Read MoreHeap Unveils Heap Illuminate, A Suite of Tools that Proactively Surface “Unknown Unknowns” in User Behavior
- June 16, 2021
June 16, 2021 – San Francisco Heap, the leading digital insights platform, today announced the release of Heap Illuminate, a suite of capabilities that automatically surface high-impact insights about user behavior on customers’ websites and…
Read MoreTalkdesk Retail Smart Service Brings the Power of Artificial Intelligence to Customer Self-Service and Agent Interactions
- June 15, 2021
Provides a better way for retailers to unlock the value of their contact center while offering customers the right experience at the right timeAccording to recent Talkdesk Research™, only 31% of customer experience (CX) professionals…
Read MoreLivePerson and Adobe transform digital experiences with conversational AI and personalization
- June 15, 2021
NEW YORK, June 15, 2021 /PRNewswire/ — LivePerson, Inc. (NASDAQ: LPSN), a global leader in conversational AI, and Adobe today announced an integration to help brands transform digital customer experience by seamlessly…
Read MoreTalkdesk Financial Services Experience Cloud™ Reimagines the Banking Experience
- June 15, 2021
SAN FRANCISCO– June 15, 2021–Talkdesk®, Inc., the global customer experience leader for customer-obsessed companies, today at Opentalk 2021 is announcing Talkdesk Financial Services Experience Cloud, the industry’s first…
Read MoreNICE Introduces First-of-its-Kind AI Solution for Voice of the Customer to Prevent Customer Churn and Reduce Costly Repeat Calls
- June 15, 2021
Hoboken, N.J., June 15, 2021 – NICE (Nasdaq: NICE) today announced another NICE Enlighten AI breakthrough innovation – the infusion of AI with NICE Satmetrix Voice of the Customer. NICE Enlighten AI Feedback powers organizations to…
Read MoreTalkdesk Healthcare Experience Cloud™ Reimagines the Patient Experience
- June 15, 2021
SAN FRANCISCO–June 15, 2021–Talkdesk®, Inc., the global customer experience leader for customer-obsessed companies, today at Opentalk 2021 is announcing Talkdesk Healthcare Experience Cloud, the industry’s first…
Read MoreMomentive Debuts on the NASDAQ under Ticker Symbol MNTV
- June 15, 2021
SAN MATEO, Calif. — June 15, 2021 — Momentive (NASDAQ: MNTV), an agile experience management company formerly known as SurveyMonkey, announced that the company will begin trading under the new ticker symbol MNTV, and ring The Closing…
Read MoreBollé Brands Selects Alida to Drive Innovation and Growth Fueled by Customer Experience
- June 15, 2021
June 15, 2021 04:00 AM Eastern Daylight Time PARIS–(BUSINESS WIRE)–Alida (formerly Vision Critical), creator of the world’s first CXM & Insights Platform, today announced Bollé Brands, a leading eyewear and head protection group, has…
Read MoreAmplitude Announces Confidential Submission of Draft Registration Statement for Proposed Direct Listing
- June 14, 2021
SAN FRANCISCO, July 14, 2021 — Amplitude announced today that it has confidentially submitted a draft registration statement on Form S-1 with the Securities and Exchange Commission (the “SEC”) relating to the proposed direct listing of its…
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