From Boomers to Gen Z, All Generations Agree a Negative Customer Experience is Worse Than A Bad Product
- February 2, 2022
VANCOUVER, British Columbia--(BUSINESS WIRE)--A survey conducted by TELUS International, a digital customer experience (CX) innovator that designs, builds, and delivers next-generation solutions, including AI and content moderation, for global and...
Read MoreBloomreach Announces Launch of New Content Module
- June 30, 2021
MOUNTAIN VIEW, CA, June 30, 2021 – Bloomreach, the leader in Commerce Experience™, today announced the launch of its new headless content module, Bloomreach Content. Bloomreach Content is built for commerce, enabling marketers…
Read MoreAlgolia Announces Availability of Artificial Intelligence-Based Recommendation API, Algolia Recommend
- June 30, 2021
SAN FRANCISCO, June 30, 2021 (GLOBE NEWSWIRE) — Algolia, the leading API Platform for Dynamic Experiences, today announced the general availability of Algolia Recommend, a high-performing, Artificial Intelligence (AI)-optimized API that…
Read MoreMedallia Taps Oracle as a Preferred Cloud Infrastructure Provider to Power Medallia Experience Cloud
- June 30, 2021
Oracle today announced that Medallia, Inc., a global leader in customer and employee experience, has selected Oracle as a preferred cloud infrastructure provider to power its Medallia Experience Cloud SaaS platform, as part of its multi-cloud…
Read MoreTealium Introduces Functions, Expanding Customer Data Platform Flexibility without Complexity
- June 30, 2021
SAN DIEGO, June 30, 2021 – Tealium, the trusted leader in real-time customer data orchestration, today announced Tealium Functions, a new, free feature within the Tealium Customer Data Platform. Customers can now connect to custom…
Read MoreClarabridge Debuts Clara the World’s First Intelligent Search Assistant for Instant CX Insights
- June 30, 2021
RESTON, VA—(PR NEWSWIRE, June 30, 2021)—Clarabridge, a global leader in Customer Experience Management (CEM) for the world’s top brands, announced today its latest innovation, ClaraTM— the world’s first intelligent search assistant…
Read MoreWorkForce Software Partners with SAPinsider, IBM and eightfold.ai on Global Survey Revealing the Current State of Human Experience in the Workplace
- June 29, 2021
July 29, 2021 – LIVONIA, MI – Leading global provider of integrated workforce management and employee experience solutions WorkForce Software released the results of the benchmark report titled, The State of…
Read MoreKibo Delivers Fully Integrated Personalization Strategy With Personalized Search
- June 28, 2021
Kibo, the leader in unified commerce, announced that Personalized Search is now available. Kibo Personalized Search is the latest personalization feature to further bring Monetate and Certona capabilities into the Kibo platform,…
Read MoreVonage Contact Center for Salesforce Service Cloud Voice Now Available on Salesforce AppExchange
- June 28, 2021
HOLMDEL, N.J., June 28, 2021 /PRNewswire/ — Vonage (Nasdaq: VG), a global leader in cloud communications helping businesses accelerate their digital transformation, today announced that it has launched Vonage Contact Center (VCC) for Service…
Read MoreSHRM Partners with Qualtrics to Help Members Elevate Employee Experience
- June 28, 2021
2021-06-28 PROVO, UT and SEATTLE, June 28, 2021– Qualtrics (Nasdaq: XM), the world’s No. 1 Experience Management (XM) provider and creator of the XM category, and the Society for Human Resource Management (SHRM), the world’s leading HR…
Read MoreALIDA SECURES US$10 MILLION DEBT FACILITY FROM COMERICA BANK
- June 28, 2021
TORONTO – June 28, 2021 – Alida (formerly Vision Critical), creator of the world’s first CXM & Insights Platform has secured a US$10 million debt facility from Comerica Bank (NYSE: CMA). The financing was provided by…
Read MoreSalesforce Announces Global Advisory Board to Expand International Growth
- June 24, 2021
SAN FRANCISCO, June 24, 2021 /PRNewswire/ — Salesforce, the global leader in CRM, today announced a Global Advisory Board to provide strategic guidance and support the company’s growth into new markets, deepening Salesforce’s role as a trusted…
Read MoreDoxim Expands Market Reach, Announces Launch of Omnichannel CCM Solution in the UK
- June 24, 2021
Detroit, MI, 24 June 2021 – Doxim, the leading customer communications management (CCM) and engagement technology provider serving financial and regulated markets, today officially announced that it will expand the market reach of its…
Read MoreLivePerson announces hiring of Ian Kinsella to catalyze continued growth in APAC
- June 23, 2021
NEW YORK, NY, June 23, 2021 — LivePerson, Inc. (Nasdaq: LPSN), a global leader in conversational AI, today announced the hiring of Ian Kinsella as Senior Vice President, APAC, to lead and accelerate the company’s growth in the…
Read MoreAircall, now valued above $1bn, raises $120M in Series D funding, led by Goldman Sachs Asset Management
- June 23, 2021
NEW YORK, June 23, 2021 /PRNewswire/ — Aircall, a cloud-based voice platform helping companies across the globe manage millions of customer support and sales calls every day, today announced it has raised $120 million in a…
Read MoreAmperity CDP and Braze Partner to Deliver Unparalleled Customer Data and Engagement Solution
- June 23, 2021
SEATTLE, June 23, 2021 /PRNewswire/ — Amperity, the leading customer data platform for consumer brands, today announced a partnership with Braze, a comprehensive customer engagement platform, to create a bi-directional integration uniting the…
Read MoreGenesys Launches New Capabilities to Enable Rapid Innovation for AI-Driven Customer Experiences
- June 23, 2021
SAN FRANCISCO, June 23, 2021 /PRNewswire/ — Genesys®, a global cloud leader in customer experience orchestration, has announced new tools that enable businesses to easily build and orchestrate their own bot experiences, integrate third party…
Read MoreQuantum Workplace Unveils Intelligence Dashboard and Data Feed Solutions, Leveraging Organizations’ Own Data to Enhance Engagement and Performance
- June 22, 2021
OMAHA, Neb.–(BUSINESS WIRE)–Quantum Workplace, a leading provider of comprehensive employee engagement and performance software as well as the North American leader in data collection for nearly 50 Best Places to Work Programs across North…
Read MoreLivePerson eliminates friction between brands and consumers with a breakthrough AI-powered, consumer-centered bot scoring system
- June 22, 2021
NEW YORK, June 22, 2021 /PRNewswire/ — LivePerson, Inc. (NASDAQ: LPSN), a global leader in conversational AI, today announced the debut of its proprietary Meaningful Automated Conversation Score (MACS), the only way to measure conversations…
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