The Customer Experience Gap in Communications is Widening Two Years into the Pandemic; Companies Must Adapt or Lose Customers
- February 9, 2022
NEW YORK, Feb. 9, 2022 /PRNewswire/ -- In the last three years, the percentage of consumers that feel companies need to improve their overall customer experience (CX) has jumped from 35% to 65%, according to global Fintech...
Read MoreSAP Announces Fourth Quarter and Full Year 2021 Results
- January 27, 2022
WALLDORF — SAP SE (NYSE: SAP) today announced its financial results for the fourth quarter and fiscal year ended December 31, 2021. SAP Reports Q4 and FY 2021 Results With Record Cloud Performance Exceeds High End…
Read MoreCloudSmartz Partners with LastMileXchange to Expand Automated CPQ for Global Connectivity in its Acumen360 Intelligent Digital CX Platform
- January 27, 2022
NEW YORK and LONDON, Jan. 27, 2022 /PRNewswire/ — CloudSmartz and LastMileXchange (LMX) today announced a strategic partnership to help Communication Service Providers (CSPs) accelerate digital transformation (DX) and rapidly…
Read MoreCoveo Named Gold Medalist in 2022 SoftwareReviews Enterprise Search Data Quadrant
- January 27, 2022
Coveo Solutions Inc, (TSX:CVO), a leader in AI-powered relevance platforms that transform search, recommendations, and personalization within digital experiences, today announced it has been recognized as a gold medallist and leader in…
Read MoreChurnZero Named One of the Top 30 Rated Integrations on the HubSpot App Marketplace
- January 27, 2022
WASHINGTON–(BUSINESS WIRE)–ChurnZero, a leading Customer Success platform, has been recognized as one of the top 30 rated apps on the HubSpot App Marketplace, a curated list of G2 industry leaders, and is the only Customer Success platform to…
Read MoreWaterfield Technologies Acquires VoxGen, Strengthening Its Position as a Leader in Conversational AI and CX Technology and Services
- January 27, 2022
BOSTON (PRWEB) JANUARY 27, 2022 Waterfield Technologies (Waterfield Tech) today announces that it has acquired VoxGen, a UK-based leader in bot strategy and design, accelerating the growth of Waterfield Tech’s conversational AI practice….
Read MorePINDROP AND FIVE9 PARTNER TO PROVIDE GREATER ACCESS TO AUTHENTICATION AND FRAUD PROTECTION FOR FIVE9 CUSTOMERS
- January 27, 2022
ATLANTA- January 27, 2022 – Pindrop, a global technology leader offering security, identity, and intelligence for every voice, today announced its partnership with Five9, a leading provider of the intelligent cloud contact center. The…
Read MoreLumApps Announces 6th Consecutive Year of Record-Setting Growth
- January 27, 2022
AUSTIN, Texas, Jan. 27, 2022 /PRNewswire/ — LumApps, a leading Employee Experience Platform, today announced the company has achieved its 6th consecutive year of record-setting revenue growth in FY2021, and is expanding its…
Read MoreHackensack Meridian Health Taps Into Informatica Data Management Solutions for Holistic Patient Care
- January 27, 2022
REDWOOD CITY, Calif., Jan. 27, 2022 /PRNewswire/ — Informatica (NYSE: INFA), an enterprise cloud data management leader, today announced that Hackensack Meridian Health, a leading nonprofit healthcare organization…
Read MorePega Earns High Score in Human Rights Campaign Foundation’s 2022 Corporate Equality Index
- January 27, 2022
CAMBRIDGE, Mass., Jan. 27, 2022 /PRNewswire/ — Pegasystems Inc. (NASDAQ: PEGA), the software company that crushes business complexity, today announced that the Human Rights Campaign Foundation has awarded…
Read MoreAircall Welcomes Pablo Gargiulo as Chief Revenue Officer
- January 27, 2022
NEW YORK–(BUSINESS WIRE)–Aircall, the cloud-based call center as a service (CCaaS) helping companies across the globe manage millions of customer support and sales calls every day, today announced the appointment of Pablo Gargiulo as its first…
Read MoreVantage Circle & Traffik 360 Announces Strategic Partnership to Offer an Award-Winning ‘Total Recognition Solution’
- January 27, 2022
DUBAI, UAE, January 27, 2022 /EINPresswire.com/ — Vantage Circle, a simple and AI-empowered employee engagement solution, announces its official strategic partnership with Traffik 360, a fully integrated activation and promotional…
Read MoreGen Z Consumers are Most Difficult Generation to Please
- January 27, 2022
PROVO, Utah & SEATTLE–(BUSINESS WIRE)–Members of Gen Z, the youngest generation of consumers, are the most likely to be upset by a recent interaction with a company or organization, and are the least likely to recommend a brand, according to…
Read MoreNew Digital Skills Index from Salesforce Reveals 76% of Global Workers Say They Are Unequipped for the Future of Work
- January 27, 2022
SAN FRANCISCO, Jan. 27, 2022 /PRNewswire/ — Salesforce, the global leader in CRM, today published its new Global Digital Skills Index, revealing a growing global digital skills crisis and an urgent need for action. The…
Read MoreQualtrics Caps Off Record Year as Top Global Organizations Choose to Expand with the Experience Management Leader
- January 27, 2022
PROVO, Utah & SEATTLE–(BUSINESS WIRE)–Qualtrics (Nasdaq: XM), the leader and creator of the experience management (XM) category, announced today that top global brands, including Barclays, Comcast and Southwest Airlines, chose Qualtrics…
Read MoreDelek Convenience Stores Using Technology Powered by Mashgin and Stuzo to Drive Growth and Provide Personalized Customer Experience
- January 27, 2022
BRENTWOOD, Tenn., Jan. 27, 2022 /PRNewswire/ — DK’s retail segment has taken bold steps to provide an enhanced customer experience that is driving growth for the retail chain. New technologies have been launched as part of a concerted…
Read MoreMergers: Commission clears acquisition of Kustomer by Meta (formerly Facebook), subject to conditions
- January 27, 2022
The European Commission has today approved under the EU Merger Regulation the proposed acquisition of Kustomer by Meta (formerly Facebook). The approval is conditional on full compliance with commitments offered by Meta. Executive Vice-President…
Read MoreZendesk Files Investor Presentation Detailing Compelling Strategic Rationale and Financial Benefits of Proposed Acquisition of Momentive
- January 27, 2022
SAN FRANCISCO–(BUSINESS WIRE)–Zendesk, Inc. (NYSE: ZEN or the “Company”) today posted on its investor relations website, and filed with the Securities and Exchange Commission, an investor presentation detailing the significant value the…
Read MorePaid Social Soars 25% in Q4 According to New Emplifi Report
- January 27, 2022
NEW YORK–(BUSINESS WIRE)–Emplifi, the leading unified customer experience platform, today released the results of its comprehensive analysis of Q4 2021 social media data, offering key insights into paid and organic user engagement and post…
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