The Race Equ(al)ity Index Partners with Medallia to Help Companies Understand and Benchmark Racial Equity Efforts
- February 2, 2022
SAN FRANCISCO--(BUSINESS WIRE)--Medallia, Inc., the global leader in customer and employee experience, today announced a partnership with Matter to power its Race Equ(al)ity Index™️, a comprehensive index for the tech industry that provides...
Read MoreSodexo, Global Food and Facilities Management Services Provider, Chooses Bright Pattern for Omnichannel CX
- August 3, 2021
South San Francisco, Calif., August 3, 2021 — Bright Pattern, a leading provider of AI-powered cloud contact center software, has been chosen by Sodexo, a global food and facilities management service provider, to redesign its customer…
Read MorePizza Hut Partners with Contentsquare for Experimentation and Improved Digital Customer Experience
- August 3, 2021
NEW YORK–(BUSINESS WIRE)–Contentsquare, the leader in digital experience analytics, has partnered with global restaurant chain Pizza Hut, to help the brand optimize customer experiences across its digital channels. The Digital Ventures team at…
Read MoreTotal Economic Impact Study Finds Kustomer’s CX Platform Produces More than 400% ROI
- August 3, 2021
NEW YORK, Aug. 3, 2021 /PRNewswire/ — Kustomer, an all-in-one, top-rated AI-powered CRM for modern customer experiences, today releases findings from Forrester’s Total Economic Impact™ (TEI) study showing that organizations…
Read MoreAnyRoad Brings First-Party Data Collection to Field Marketing with AnyRoad Live
- August 3, 2021
SAN FRANCISCO, Aug. 3, 2021 /PRNewswire/ — AnyRoad, the leader in Experience Relationship Management (ERM), today launched AnyRoad Live, a first-of-its kind solution designed to capture, measure, and manage first-party data and…
Read MoreNICE CXone Powers Faster and Smarter Self-Service and Better Prepared Agents with New Digital-Centric AI Innovations
- August 2, 2021
Hoboken, N.J., August 2, 2021 – NICE (Nasdaq: NICE) today unveiled its CXone Summer 2021 release, designed to elevate brand experiences across the customer lifecycle and drive digitally fluent customer and employee experiences….
Read MoreMoEngage Raises $32.5M for Its Customer Engagement Platform on the Back of Surging Growth Worldwide
- July 30, 2021
SAN FRANCISCO, July 30, 2021 /PRNewswire/ — MoEngage, the leading Insights-led customer engagement platform, announced a fresh fundraise of $32.5M USD led by Multiples Alternate Asset Management, with participation from…
Read MoreSAS charts path to IPO-readiness
- July 29, 2021
Cary, NC (Jul 29, 2021) SAS, the global leader in analytics and AI, today announced its intention to be ready for an initial public offering (IPO) by 2024. Under the leadership of its co-founders, Jim Goodnight and John Sall, SAS has achieved…
Read MoreCulture Amp raises $100M in Series F funding round
- July 29, 2021
SAN FRANCISCO / NEW YORK / LONDON / MELBOURNE – July 29, 2021 – Culture Amp, the world’s leading employee experience platform, announced today a valuation of over USD$1.5 billion through a recent USD$100 million Series F funding round. Culture…
Read MoreQualtrics Announces Definitive Agreement to Acquire Clarabridge
- July 29, 2021
PROVO, Utah and Reston, Va., July 29, 2021– Qualtrics (NASDAQ: XM), the world’s #1 Experience Management (XM) provider and creator of the XM category, today announced that it has entered into a definitive agreement to acquire Clarabridge, the…
Read MoreForsta and Watermelon Announce Partnership
- July 29, 2021
NEW YORK and LONDON and OSLO, Norway, July 29, 2021 /PRNewswire/ — Forsta, the world leading Customer Experience and Research Technology company, and Watermelon, the Customer Experience (CX) and Insight Specialists, have…
Read MoreDixa, the Next-Gen CX Platform, Raises $105M Series C to Transform Customer Service Worldwide
- July 28, 2021
COPENHAGEN, Denmark, July 28, 2021 /PRNewswire/ — Founded as a customer service solution that evolved into a customer engagement platform, European company Dixa today announced a Series C funding round totaling $105M. The company is leading…
Read MoreContent Guru Becomes Official Google Cloud Contact Center AI Partner
- July 28, 2021
Leading cloud communication technology provider, Content Guru, has announced that it has become a Google Cloud Contact Center Artificial Intelligence (CCAI) partner, in order to help strengthen, improve and accelerate its customer engagement…
Read MoremParticle Introduces Data Privacy and Control Features to Help Brands Comply with iOS 14.5 Apple App Tracking Transparency Requirements
- July 28, 2021
New York, July 28, 2021 – mParticle, the largest independent Customer Data Platform, today announced a series of new features to help companies comply with data privacy rules and regulations, including the latest Apple iOS 14.5 App…
Read MoreBlueConic is the First Customer Data Platform to Offer a Data Clean Room Solution
- July 28, 2021
BOSTON, MA – July 28, 2021 – Driven by the death of the third-party cookie and its debilitating impact on the digital advertising industry, data clean rooms are growing in popularity among brands and publishers alike. To meet this demand,…
Read MoreAlgolia Advances API-First Software Development; Valuation Soars to $2.25 Billion With $150 Million Series D Funding
- July 28, 2021
SAN FRANCISCO, July 28, 2021 (GLOBE NEWSWIRE) — Algolia, the leading API Platform for Search & Dynamic Experiences, has closed $150 million in series D funding led by Lone Pine Capital at a post-money valuation of $2.25 billion. The round…
Read MoreOpenText Launches Advisory Services to Maximize Customer Value from Information Management Investments
- July 27, 2021
Waterloo, ON – 2021-7-27 – OpenText™ (NASDAQ: OTEX), (TSX: OTEX), today announced the launch of OpenText Advisory Services, a new strategic professional services offering to support organizations in achieving maximum value from…
Read MoreNew Five9 Study Finds Contact Centers Face Workforce and Technology Gaps as Customer Service Becomes More Complex
- July 27, 2021
SAN RAMON, Calif. – July 27, 2021 – Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, today announced the results of a survey conducted by the International Customer Management Institute (ICMI) exploring…
Read MoreForsta strengthens the Americas Voice of Customer and Employee with appointment of Industry Veteran Jim Reitz
- July 27, 2021
NEW YORK and LONDON and OSLO, Norway, July 27, 2021 /PRNewswire/ — Forsta, the world leading Customer Experience and Research Technology company, has appointed Jim Reitz as Head of Sales for the Americas,…
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