Five9 Announces Brand Ambassador Partnership with Rising Star, Professional Golfer Max Homa
- February 2, 2022
SAN RAMON, Calif.--(BUSINESS WIRE)--Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, announced today its brand ambassador partnership with professional golfer and three-time PGA Tour winner Max Homa. “In...
Read MoreNICE CXone Named a Leader in the 2021 Gartner® Magic Quadrant™ for Contact Center as a Service For 7th Consecutive Year
- August 10, 2021
HOBOKEN, N.J., August 10, 2021 – NICE (Nasdaq: NICE) today announced that Gartner has recognized NICE CXone as a Leader in the just-released 2021 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) report. CXone placed…
Read MoreIconic American Travel Brand Airstream Deploys Amperity CDP to Drive Increased Brand Loyalty and Deliver Enhanced Customer Service
- August 10, 2021
SEATTLE, Aug. 10, 2021 /PRNewswire/ — Airstream, Inc. maker of the iconic “silver bullet” fleet of Airstream® travel trailers and best-in-class touring coaches, has tapped Customer Data Platform (CDP) Amperity to unify…
Read MoreMedallia Becomes the Official Feedback Partner for MotoAmerica
- August 10, 2021
SAN FRANCISCO, Calif., August 10, 2021 – Medallia, Inc. (NYSE: MDLA), the global leader in customer and employee experience, today announced that Medallia will serve as the 2021 Official Feedback Partner for MotoAmerica, North…
Read MoreAvaya Acquires Contact Center Developer CTIntegrations, Further Strengthening the Avaya OneCloud Platform
- August 9, 2021
Raleigh-Durham, NC – August 9, 2021 – Avaya (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced it has acquired CTIntegrations, a specialized contact center software…
Read MoreCOPC Inc. Announces Release 7.0 of the COPC Customer Experience (CX) Standard
- August 5, 2021
WINTER PARK, Fla., Aug. 5, 2021 /PRNewswire/ — COPC Inc., a global consulting, training, certification, benchmarking and research firm that has set the standard in customer experience (CX), is pleased to announce Release 7.0 of…
Read MoreJens Oberbeck Joins Pipedrive as the New VP of Sales
- August 5, 2021
New York, 05 August, 2021 – Pipedrive, the leading CRM platform for sales and marketing teams, today announced that experienced sales and digital marketing executive Jens Oberbeck has joined the company as VP of Sales. At Pipedrive, he is…
Read MoreAmdocs Extends Agreement with Vodafone Spain to Modernize its Customer Relationship Management Platform
- August 4, 2021
ST. LOUIS – August 4, 2021 – Amdocs (NASDAQ: DOX), a leading provider of software and services to communications and media companies, today announced that it has expanded its agreement with Vodafone Spain to modernize its Customer…
Read MoreNICE Transforms Digital Customer Experience with Launch of CXone SmartAssist the Industry’s Most Advanced Conversational AI Solution, Powered by Amelia
- August 4, 2021
HOBOKEN, N.J., August 4, 2021 – NICE (Nasdaq: NICE) today announced the launch of CXone SmartAssist powered by Amelia, the industry’s leading Conversational AI solution for customer service, to improve…
Read MoreFive9 is now part of the Gartner Peer Insights Customer First Program for Contact Center as a Service
- August 4, 2021
SAN RAMON, Calif. – Aug. 4, 2021 – Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, today announced that it has joined the Gartner Peer Insights Customer First Program for Contact Center as a…
Read MoreSocialChorus and Dynamic Signal Complete Merger
- August 4, 2021
SAN FRANCISCO and SAN BRUNO, Calif., Aug. 4, 2021—SocialChorus and Dynamic Signal, two high-growth SaaS leaders in the digital employee experience (DEX) space, announced today that they have completed their previously-announced merger in a…
Read MoreDeloitte Digital Launches New SAP® Customer Experience Offerings on Hux Platform
- August 4, 2021
NEW YORK, August 4, 2021—Deloitte Digital, a leading Experience Consultancy, today announced it has signed an original equipment manufacturer (OEM) agreement with SAP that will integrate SAP® Customer Experience solutions into its new Hux series…
Read MoreTop Fortune 500 Bank Selects BryterCX’s Industry-Leading Journey Management Solution
- August 4, 2021
Denver, CO – August 2, 2021 BryterCX, a tech innovator providing advanced customer journey management solutions, announced today that it has secured one of the largest U.S. banks as a client this month. The bank competitively…
Read MoreArchway Marketing Services Moves To Cloud With 8×8 XCaaS To Drive Technology Enhancement Initiative
- August 4, 2021
CAMPBELL, Calif.–(BUSINESS WIRE)– 8×8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform provider, today announced that Archway Marketing Services, a leading provider of supply chain services, has…
Read MoreConsenSys Evolves Customer Experience and Trust with LivePerson
- August 4, 2021
NEW YORK, Aug. 4, 2021 /PRNewswire/ — ConsenSys, a market-leading blockchain technology company, is strengthening its customer experience by collaborating with LivePerson (NASDAQ: LPSN), a global leader in conversational AI. With…
Read MoreFullStory Secures $100 Million Investment at $1.8 Billion Valuation to Accelerate Global Growth
- August 4, 2021
ATLANTA, Aug. 4, 2021 /PRNewswire/ — FullStory, the leader in digital experience intelligence (DXI), today announced that it has secured $103 million in growth capital financing. The oversubscribed Series D round was led…
Read MoreHubEngage And Tango Card Launch Strategic Partnership To Bring Gift Card Incentives To Companies Seeking To Enhance Employee Engagement And Rewards
- August 4, 2021
CAMBRIDGE, MA, August, 2, 2021 (BUSINESS WIRE) — HubEngage, Inc., a leading employee experience platform for communications and engagement, and Tango Card, a premiere incentive platform for gift card rewards recently announced a…
Read MoreHootsuite Acquires Conversational AI Leader Heyday for CA $60 Million
- August 3, 2021
Vancouver, BC (August 3, 2021) — Hootsuite today announced its acquisition of Heyday, a Montreal-based conversational AI platform that enables brands to deliver personalized customer experiences through 1:1 messaging…
Read MoreHubSpot Announces the Launch of CMS Hub Starter to Help Growing Companies Build CRM-Powered Websites
- August 3, 2021
CAMBRIDGE, Mass., Aug. 3, 2021 /PRNewswire/ — HubSpot, the customer relationship management (CRM) platform for scaling companies, announced today the launch of CMS Hub Starter, a new tier of the company’s existing web content…
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