From Customer Experience to Citizen Experience: Global Havas Study Uncovers Shift in Demand
- February 2, 2022
NEW YORK--(BUSINESS WIRE)--Trust, inclusivity, always being of service, and going above and beyond are now major factors in creating the most meaningful customer experience, reports the 2022 X Index from Havas CX, Havas Group’s global customer...
Read MoreOptimove Recognized as a Leader in Cross-Channel Campaign Management by Independent Research Firm
- August 12, 2021
NEW YORK, Aug. 12, 2021 /PRNewswire/ — Optimove, the leading global CRM Marketing platform, announced today that it has been recognized as a Leader by Forrester in “The Forrester Wave™: Cross-Channel Campaign Management (Independent…
Read MoreGenesys Named a Leader in the 2021 Gartner® Magic Quadrant™ for Contact Center as a Service
- August 12, 2021
SAN FRANCISCO, Aug. 12, 2021 /PRNewswire/ — Genesys®, a global cloud leader in customer experience orchestration, has been positioned by Gartner, Inc. as a Leader in the 2021 Contact Center as a Service (CCaaS) Magic Quadrant1, for its…
Read MoreTalkdesk Valuation Triples to More Than $10 Billion, Appoints First Chief Financial Officer
- August 12, 2021
$230 million raised in recent funding pushes valuation beyond $10 billion, placing Talkdesk among the most highly valued private companies in the SaaS or enterprise software space. In total, Talkdesk has now raised $498 million.Addition of…
Read MoreGlisser Optimizes Customer Journeys and Increases Retention with Medallia Strikedeck Platform for Customer Success
- August 12, 2021
SAN FRANCISCO, Calif. – August 12, 2021 – Medallia, Inc. (NYSE: MDLA), the global leader in customer and employee experience, today announced Glisser, known for its award-winning tech platform powering engaging virtual, in-person, and…
Read MoreMerkle Collaborates with Magnite on Merkury Identity Resolution Platform
- August 12, 2021
August 12, 2021Columbia, MD Merkle, a leading data-driven customer experience management (CXM) company, announced that it is working with Magnite, the world’s largest omnichannel sell-side advertising platform, to integrate Merkury, its…
Read MoreCSS Corp launches CSS EDISON™, a Cloud-Based Digital Customer Experience Transformation Platform
- August 12, 2021
Bengaluru (Karnataka) [India], August 12 (ANI/BusinessWire India): CSS Corp, a global customer experience and technology consulting services provider, today announced the launch of CSS EDISON, a cloud-based intelligent customer experience (CX)…
Read MoreContent Guru named in 2021 Gartner® Magic Quadrant for Contact Center as a Service
- August 12, 2021
Content Guru has been named in the Challenger quadrant of the 2021 Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS)1, which recognizes various global providers of Cloud Contact Center Technology. Gartner, Inc. delivers…
Read MoreAnexinet Continues Their Strategic Expansion Plans By Acquiring Light Networks
- August 12, 2021
Philadelphia, PA – August 12, 2021 – Anexinet Corporation, a leading provider of digital business solutions, and a Mill Point Capital LLC portfolio company, today announced it has entered into a definitive agreement to acquire Light…
Read MoreMedallia Sense360 Releases New Analysis of How the Pandemic Shaped the Future of the Retail Industry
- August 11, 2021
SAN FRANCISCO, Calif., August 11, 2021 – Medallia, Inc. (NYSE: MDLA), the global leader in customer and employee experience, today announced the release of – The Future of Retail Consumer Behavior – a free report examining the…
Read MoreNew Genesys Capabilities Enable Out-of-the-Box AI and Automation for Empathetic Customer Experiences Based on Context and Intent
- August 11, 2021
SAN FRANCISCO, Aug. 11, 2021 /PRNewswire/ — Genesys®, a global cloud leader in customer experience orchestration, has announced new capabilities within the Genesys Cloud CX™ platform that make artificial intelligence (AI) more accessible,…
Read MoreNICE Expands Digital CX Leadership with Digital Customer Guidance
- August 11, 2021
Hoboken, N.J, August 11, 2021 – NICE (NASDAQ: NICE), today announced the acquisition of GoMoxie, an innovator of advanced digital assistance tools that anticipate customer needs and guide them through their online digital journey…
Read MoreAda’s Automation-First Approach Helps Retailers Accelerate Innovation and Prepare for Their Brands’ “Superbowl Moments”
- August 10, 2021
TORONTO (PRWEB) AUGUST 10, 2021 Ada, the leader in Automated Brand Interactions, released ecommerce data that demonstrates a lasting digital shift in the relationship between customers and the brands they love. The report analyzes…
Read MoreVerint is Expanding its Cloud Platform Capabilities to Help Brands Accelerate Digital-First Customer Engagement
- August 10, 2021
MELVILLE, N.Y., August 10, 2021 – Verint® (NASDAQ: VRNT), The Customer Engagement Company™, today announced the expansion of the digital-first capabilities of its cloud platform through the acquisition of Conversocial. With this…
Read MoreZoho Launches Canvas, The Industry-First Design Studio to Re-envision The CRM Experience For Enterprises
- August 10, 2021
Austin, Texas – August 10, 2021 — Today Zoho Corporation, a leading global technology company, announced Canvas for Zoho CRM, a one-of-a-kind design studio for CRM personalization. Canvas enables businesses to create their own CRM interfaces…
Read MoreLivePerson launches Conversational Marketplaces, connecting merchants and shoppers directly for personalized interactions
- August 10, 2021
NEW YORK, Aug. 10, 2021 /PRNewswire/ — LivePerson, Inc. (NASDAQ: LPSN), a global leader in conversational AI, today announced the launch of Conversational Marketplaces, a seamless way for B2B and B2C marketplace operators to fully integrate…
Read MoreDemand for Digital Employee Experience Continues to Propel Nexthink’s Exceptional Growth
- August 10, 2021
BOSTON / LAUSANNE – August 10th, 2021: Nexthink, the leader in Digital Employee Experience (DEX) management software, today announced unprecedented growth during the first six months of 2021. Over the…
Read MoreTHUNDERHEAD INCLUDED IN LAZARD EUROPEAN VENTURE GROWTH INDEX (T100)
- August 10, 2021
Thunderhead, the global leader in enterprise-lead engagement and customer journey orchestration, has been included in the Lazard T100 Venture Growth Index Introduced in 2020 by Lazard, one of the world’s leading global financial advisory and…
Read MoreAlida Introduces Alida TXM Amidst Year of Continuous Innovation
- August 10, 2021
TORONTO–(BUSINESS WIRE)–Alida, a leading disruptor in customer experience management (CXM), today unveiled Alida Total Experience Management (TXM). This new approach allows organizations to fuse the voice of their customers and employees with the…
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