Acxiom Partners with Treasure Data to Future-Proof Cookieless Prospect Marketing
- February 2, 2022
Conway, Ark. – February 2, 2022 – Acxiom, the customer intelligence company whose data-driven solutions create business growth by enabling better customer experiences, today announced that Acxiom’s Real Identity™ is integrating with...
Read MoreWeSpire Closes $13M Financing to Improve ESG Outcomes
- August 18, 2021
BOSTON–August 18th, 2021 – WeSpire, the leading employee experience solution for Environment, Social & Governance (ESG) initiatives, today announced it has raised a Series B round of funding led by Level Structured Capital, an…
Read MoreTotal Economic Impact study shows smg360® customer experience platform delivers 551% ROI and payback period of less than six months
- August 18, 2021
KANSAS CITY, Mo. – Providing a differentiated customer experience (CX) requires strategic vision and a long-term investment. To help organizations cut through the clutter and understand the return on investment (ROI) potential of a differentiated…
Read MoreThe Leading Online Travel Agency in Australia and New Zealand Deploys Bright Pattern for Omnichannel Digital CX
- August 17, 2021
South San Francisco, Calif., August 17, 2021 — Bright Pattern, a leading provider of AI-powered cloud contact center software, has been deployed by the leading online travel agency in Australia and New Zealand with business spanning…
Read MoreMedallia Launches Healthcare Payer Member Retention and Engagement Suite
- August 17, 2021
SAN FRANCISCO, Calif. – August 17, 2021 – Medallia, Inc. (NYSE: MDLA), the global leader in customer and employee experience, today announced the launch of the Medallia Healthcare Payer Member Retention and Engagement Suite….
Read MoreCoveo Becomes ServiceNow Built on Now™ Certified
- August 17, 2021
Coveo, a leader in relevance platforms that transform search, recommendations, and personalization within digital experiences, today announced that Coveo for ServiceNow has been certified as part of the ServiceNow Built on Now™…
Read MoreSifter.shop Selects InMoment as their Experience Improvement Partner
- August 17, 2021
SALT LAKE CITY (August 17, 2021)—Sifter.shop, the leading search engine for finding food that matches your diet or food restrictions, has partnered with InMoment®, the leading provider of Experience Improvement (XI)™, to enhance its customer…
Read MoreeGain Virtual Financial Coach™ experiences early success with credit unions
- August 17, 2021
Sunnyvale, CA (August 17, 2021): eGain (NASDAQ: EGAN), the leading cloud platform for customer engagement automation, today announced that 25 credit unions have deployed the eGain Virtual Financial Coach since its launch in March earlier…
Read MoreHeap Announces New C-Suite Additions, Expanding Go-to-Market Leadership to Continue Accelerating Growth
- August 17, 2021
August 17, 2021 – San Francisco Heap, the leading Digital Insights Platform, today announced new additions to the company’s C-Suite: Ahmed Quadri has joined as Chief Customer Officer, and Sean Andrew is now Chief Revenue Officer. Both Quadri…
Read MoreNew Survey from Treasure Data Reveals Consumer Shopping Behaviors Heading Into 2021 Holiday Season
- August 17, 2021
MOUNTAIN VIEW, CALIF. August 17, 2021—Treasure Data,™ the leading enterprise customer data platform (CDP), today unveiled the results of a survey identifying American consumers’ plans, preferences and expectations for the 2021 holiday…
Read MoreGainsight Doubles Down on Growth With Two New Executive Appointments
- August 17, 2021
San Francisco, CA – August 17, 2021 – Gainsight®, the Customer Success company, today announced two key executive hires. Monika Saha joins Gainsight as Chief Marketing Officer, and Loran Gutt joins Gainsight as Senior Vice President…
Read MoreMITEL ACCELERATES BUSINESS TRANSFORMATION WITH ADDITION OF NEW EXECUTIVE LEADERS
- August 17, 2021
DALLAS — Mitel®, a global leader in business communications, announced today the addition of several world-class executives to its senior leadership team, all of whom bring expertise to their roles and will support Mitel’s strategic…
Read MoreMomentive launches Workplace Equity IQ to help companies measure DEI like it matters—and take action on the insights
- August 17, 2021
SAN MATEO, Calif. – August 17, 2021 – Momentive (NASDAQ: MNTV—formerly SurveyMonkey), a leader in agile experience management, today announced the launch of Workplace Equity IQ, a solution that pairs the company’s…
Read MoreDentsu International expands its Customer Experience Offering with Merkle launching into Hong Kong
- August 17, 2021
August 17, 2021Columbia, MD Dentsu International announced today the expansion of its customer experience management (CXM) service line with the launch of Merkle in Hong Kong. Merkle brings leading capabilities across data and…
Read MoreFICX Secures $8M in Funding to Launch No-Code CX Automation Platform
- August 17, 2021
SAN FRANCISCO, Aug. 17, 2021 (GLOBE NEWSWIRE) — FICX (http://www.ficx.io), innovator in CX Automation, today announced that it has secured $8 million in venture capital funding to accelerate the development of its software to automate customer…
Read MoreAT&T Business Shaping the Customer Experience for the Recovery Era
- August 17, 2021
What’s the news? AT&T unveiled new AI-powered capabilities to the AT&T Cloud Contact Center platform giving nearly any business access to advanced contact center features. The AT&T Intelligent Virtual Agent (IVA) is…
Read MoreFreshworks Appoints Former CEO of NetSuite, Zach Nelson, to the Board of Directors
- August 16, 2021
San Mateo, CalifAugust 16, 2021 Freshworks Inc., a leading software company empowering businesses to delight their customers and employees, announced the appointment of former NetSuite CEO Zach Nelson, as a new independent member of…
Read MoreActionIQ Announces Availability on AWS Marketplace
- August 16, 2021
NEW YORK, Aug. 16, 2021 /PRNewswire/ — ActionIQ, the leading Enterprise Customer Data Platform (CDP), today announced its selection as an Amazon ISV Accelerate Partner and its general availability on the AWS Marketplace, a…
Read MoreInMoment and Tethr Sign Strategic Partnership to Deliver Conversation Insights Directly Through the InMoment XI Platform
- August 13, 2021
AUSTIN, Texas (August 13, 2021) – Tethr, the leading research-backed conversation intelligence platform, today announced a strategic partnership with InMoment. This partnership will deliver a seamless approach to visualizing and actioning on…
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