Yext Drives Personalization with AI-Powered Search Solutions for Healthcare Providers and Facilities
- February 2, 2022
NEW YORK, Feb. 2, 2022 /PRNewswire/ -- Yext, Inc. (NYSE: YEXT), the AI Search Company, today announced opportunities for healthcare organizations to drive personalized journeys to their providers and facilities with AI search. With 4 in 5...
Read MoreMerkle Launches Data Accelerator for Nonprofit
- August 24, 2021
August 24, 2021Columbia, MD Merkle (www.merkleinc.com), a leading technology-enabled, data-driven customer experience management (CXM) company, has announced the launch of its Data Accelerator for Nonprofit, a cloud-based, data-management…
Read MoreBlueshift Announces Global Expansion
- August 24, 2021
SAN FRANCISCO, Aug. 24, 2021 /PRNewswire/ — Blueshift, the leading AI-Powered Customer Data Platform, today announced the expansion of its SmartHub Customer Data Platform (CDP) in Europe and Asia Pacific (APAC)…
Read MoreCresta Welcomes Google Contact Center AI Co-Founder As Market Reaches $26B in Spending
- August 23, 2021
SAN FRANCISCO, Aug. 23, 2021 /PRNewswire/ — Cresta, the Real-Time Expertise AI provider to the enterprise, today announced the addition of seasoned technologist Ping Wu to its team as vice president of engineering and…
Read MoreNew Partnership Between Mercer and Qualtrics to Help Organizations Create Impactful Employee Experience and Benefits Programs
- August 19, 2021
PROVO, UT and NEW YORK CITY, Aug. 19, 2021– Today, Qualtrics (Nasdaq: XM), the leader and creator of the experience management (XM) category, and Mercer, a leading global HR consulting and asset management firm, announced a new partnership…
Read MoreTwilio Segment Unveils New Developer Toolkit for CDPs
- August 19, 2021
SAN FRANCISCO, Aug. 19, 2021 — Twilio Segment (NYSE:TWLO), the world’s #1 Customer Data Platform (CDP), today unveiled its Developer Toolkit, a unique set of developer tools that gives companies unprecedented flexibility to…
Read MoreBalto Raises $37.5M; Pushes to Close Execution Gap for Contact Centers
- August 19, 2021
ST. LOUIS – Balto, the #1 Real-Time Guidance Platform for contact centers, has announced the completion of a $37.5 million Series B funding round. The funding is led by Stripes and joined by RingCentral Ventures. Existing…
Read MoreVonage Contact Center Helps Key Travel Deliver an Enhanced Experience for Humanitarian and Academic Travelers Worldwide
- August 19, 2021
Vonage (Nasdaq: VG), a global leader in cloud communications helping businesses accelerate their digital transformation, today announced that Key Travel has delivered an enhanced omnichannel experience for humanitarian and academic…
Read MoreVonage Contact Center Helps Key Travel Deliver an Enhanced Experience for Humanitarian and Academic Travelers Worldwide
- August 19, 2021
HOLMDEL, N.J., Aug. 19, 2021 /PRNewswire/ — Vonage (Nasdaq: VG), a global leader in cloud communications helping businesses accelerate their digital transformation, today announced that Key Travel has delivered an enhanced omnichannel…
Read MoreEvolve IP Recognized in 2021 Gartner® Magic Quadrant™ for Contact Center as a Service for the Fifth Time
- August 19, 2021
Evolve IP, a leading international service provider of Work Anywhere™ solutions, today announced that it has been named in the 2021 Gartner Magic Quadrant™ for Contact Center as a Service (CCaaS). This recognition marks Evolve IP’s…
Read MoreTata Communications takes Cisco Webex Calling global
- August 19, 2021
Herndon, VA, US, August 19, 2020 Tata Communications, a digital ecosystem enabler, today announces that it has integrated Cisco Webex Calling with its industry leading global voice platform. This enables Tata Communications to deliver the full…
Read MoreActionIQ Partners with Merkle to Expand Identity in Customer Data Platform
- August 18, 2021
August 18, 2021Columbia, MD Merkle (www.merkleinc.com), a leading technology-enabled, data-driven customer experience management (CXM) company, has announced an expansion of its premiere partnership with ActionIQ, a leading enterprise customer…
Read MoreEdify Announces General Availability of Edify Huddle CX v4.0
- August 18, 2021
August 18, 2021—Santa Monica, CA—Edify Labs (edify.cx), the customer experience software company that makes business communications feel more like personal ones, announced today the general availability of version 4.0 of its cloud-native…
Read MoreAscent360 Integrates with BigCommerce to Unlock the Power of Segmented Customer Data
- August 18, 2021
GOLDEN, Colo., Aug. 18, 2021 /PRNewswire/ — Ascent360 announced today that their data-driven marketing platform will now be available in the BigCommerce App Marketplace. This integration will help retail and e-commerce companies…
Read MorePendo Surpasses $100 Million in ARR in Another Record-Breaking Quarter for Bookings
- August 18, 2021
RALEIGH, NC—AUGUST 18, 2021—Pendo, a startup that provides software that makes software better, today announced highlights from its second quarter, which ended July 31, 2021. Notable milestones include another record quarter for bookings and…
Read MoreNICE Launches Enlighten XO to Transform Self-Service Interactions into Engaging Experiences
- August 18, 2021
Hoboken, N.J., August 18, 2021 – NICE (Nasdaq: NICE) today announced the launch of Enlighten XO, a first-of-its-kind solution that automatically generates insights from human conversations to build smart self-service with advanced…
Read MoreQuadient Announces Partnership with UiPath to Further Enhance and Automate Omnichannel Customer Communications
- August 18, 2021
Quadient announced today it has partnered with leading enterprise automation software company UiPath. Quadient’s partnership and integration with UiPath helps enterprises digitally transform customer experiences while maintaining…
Read MoreSTUDY: 74% of Consumers Expect A Hybrid Customer Journey
- August 18, 2021
LOS ANGELES (PRWEB) AUGUST 18, 2021 Uberall, a global leader in ‘Near Me’ Marketing SaaS solutions, and MomentFeed, an Uberall company, today released a new report, titled “The New Face of Local.” It explores how COVID-19…
Read MoreAn Opportunity to Delight: Just 14% of Global Consumers Expect to Be Wowed by a Company
- August 18, 2021
San Mateo, Calif and LondonAugust 18, 2021 Freshworks Inc., a leading software company empowering businesses to delight their customers and employees, today unveiled survey findings that reveal the complexity and contradiction of…
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