WorkForce Software Defines the Future of Labor Forecasting and Employee Experience to Meet the Needs of a More Powerful Workforce
- February 2, 2022
LIVONIA, Mich., Feb. 2, 2022 /PRNewswire/ -- Today, the first global provider of integrated employee experience and workforce management solutions, WorkForce Software, announced the availability of its latest release of...
Read MoreNICE Robotic Process Automation Fuels Smarter Automation Discovery and Hyper-Personalized CX With Tailored AI Capabilities
- August 31, 2021
Hoboken, N.J., August 31, 2021 – NICE (Nasdaq: NICE) today announced the latest edition of its robotic process automation (RPA) solution with advanced AI capabilities that fast-track achieving organizational and employee goals, The…
Read MoreLeading Multinational Wholesaler Deploys Bright Pattern for Omnichannel Customer Experience
- August 31, 2021
South San Francisco, Calif., August 31, 2021 — Bright Pattern, a leading provider of AI-powered cloud contact center software, has been deployed by a leading multinational wholesaler. The company is not only one of the largest…
Read MoreQualtrics Launches EX25, Modernizing the Approach to Managing the Employee Experience
- August 30, 2021
PROVO, Utah and SEATTLE (Aug. 31, 2021) — Qualtrics (Nasdaq: XM), the leader and creator of the Experience Management (XM) category, is launching EX25, a new framework designed to help employers regularly listen to their employees,…
Read MoreAmplitude Announces Filing of Registration Statement for Proposed Direct Listing of its Class A Common Stock
- August 30, 2021
SAN FRANCISCO, August 30, 2021 — Amplitude, Inc., a pioneer in digital optimization, today announced it has publicly filed a registration statement on Form S-1 with the U.S. Securities and Exchange Commission (the “SEC”) relating to the…
Read MoreQuantum Workplace Introduces Integration With Microsoft Teams
- August 30, 2021
OMAHA, Neb.–(BUSINESS WIRE)–Quantum Workplace, a leading provider of comprehensive employee engagement and performance software as well as the leader in data collection for nearly 50 Best Places to Work Programs across North America, announced…
Read MoreLucency Selects IntelePeer’s Atmosphere CPaaS Solution to Enhance Its Breakthrough Digital-to-Voice SaaS Technology Offering for Telephony Customers
- August 30, 2021
San Mateo, CA – 30 August, 2021 – IntelePeer, a leading Communications Platform-as-a-Service (CPaaS) provider, is pleased to announce that Lucency has selected IntelePeer’s omni-channel Atmosphere CPaaS solution…
Read MoreIHiS Selects Qualtrics to Understand and Optimise Customer Experience for HealthHub
- August 30, 2021
SINGAPORE, AUGUST 31 2021 – Qualtrics (Nasdaq: XM), the world’s No.1 Experience Management (XM) provider and creator of the XM category, announced today that Integrated Health Information Systems (IHiS) has selected Qualtrics CustomerXM™…
Read MoreALIDA WELCOMES NEW CHIEF ARCHITECT TO STRENGTHEN TECHNOLOGY ARCHITECTURE ACROSS THE ALIDA TXM PLATFORM
- August 30, 2021
TORONTO – August 30, 2021 – Alida, a leader in Total Experience Management (TXM), today announced the appointment of Amit Gupta as Chief Architect. Gupta’s deep experience in Software as a Service (SaaS) will strengthen the technology…
Read MoreCreatio Partners with a Leading Solutions & Consultancy Services Provider in Turkey, PeraNet
- August 27, 2021
Creatio today announced its partnership with PeraNet. One of the leading solutions and consultancy services companies in Turkey joins forces with Creatio to provide organizations in the region with a cutting-edge solution that empowers any employee…
Read MoreMedallia Announces Medallia Marketing Experience on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace
- August 26, 2021
SAN FRANCISCO, Calif. – August 26, 2021 – Medallia, Inc. (NYSE: MDLA), the global leader in customer and employee experience, today announced it has launched Medallia Marketing Experience on Salesforce AppExchange, empowering…
Read MoreNICE CXone Digitally Transforming GWA’s Contact Centers for Improved Customer Experiences
- August 26, 2021
Hoboken, N.J., August 26, 2021 – NICE (Nasdaq: NICE) today announced GWA Group Limited (GWA), one of Australia’s leading suppliers of building fittings and fixtures, has implemented NICE CXone as part of its digital…
Read MoreeGain Knowledge Hub now available on SAP® Store
- August 26, 2021
Sunnyvale, CA (August 26, 2021): eGain Corporation (NASDAQ: EGAN), a leading cloud platform provider for customer engagement automation, today announced its award-winning solution for knowledge management—eGain Knowledge Hub™— is…
Read MoreReputation Expands Leadership Bench with Chief Ecosystem Officer Brent Nixon
- August 25, 2021
REDWOOD CITY, Calif. — August 25, 2021 — Reputation, the global leader in reputation experience management (RXM), today announced that it has expanded its executive leadership team by hiring the organization’s first-ever Chief…
Read MoreNICE Launches Enlighten AI for Complaint Management, Providing the Market’s First Smart, Real-Time Solution to Power Regulatory Compliance
- August 25, 2021
Hoboken, N.J., August 25, 2021 – NICE (Nasdaq: NICE) today announced the release of Enlighten AI for Complaint Management, which automatically identifies and categorizes consumer complaints as well as automates the remediation…
Read MoreDentsu Indonesia launches Merkle and takes customer experience management to the next level
- August 25, 2021
Dentsu International Indonesia, one of the country’s largest advertising networks, announces the launch of Merkle – a leading data-driven customer experience management (CXM) company that drives people-based marketing strategies and helps brands…
Read MoreDialpad and Playvox partner to optimize agent and customer experience through Dialpad Contact Center
- August 25, 2021
SAN FRANCISCO — August 25, 2021 — Dialpad Inc., the industry leader in AI-powered communication and collaboration, today announced its partnership with Playvox to add advanced workforce engagement management (WEM) capabilities to…
Read MoreSimplr Launches Capabilities to Power Customer Empathy at Scale
- August 24, 2021
SAN FRANCISCO, Calif. (August 24, 2021) – As companies expand their customer service teams to outside resources, the question of how to maintain personal and empathetic customer service experiences expected by today’s consumers looms…
Read MoreLytics Releases Lytics Cloud Connect to Add Reverse ETL Capabilities to Their Industry Leading Customer Data Platform
- August 24, 2021
PORTLAND, Ore., Aug. 24, 2021 /PRNewswire/ — Lytics, a leading customer data platform, today announced the release of a new product called Lytics Cloud Connect, a reverse ETL (extract, transform, load) extension to its existing CDP…
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