Unifonic Launches Rebrand at LEAP 2022
- February 2, 2022
Riyadh, Saudi Arabia – 2 February, 2022 – Unifonic has unveiled its new brand at LEAP, the global technology event held in Riyadh from 1-3 February. As Unifonic continues to develop its customer engagement platform with innovative products...
Read MoreDixa Names Devin Poole as Global Head of Market Research
- September 7, 2021
COPENHAGEN, Denmark, Sept. 7, 2021 /PRNewswire/ — Dixa, a leading customer engagement platform that creates value for brands and customers in a conversational, friendly, and engaging way, today announced the addition of Devin Poole to its…
Read MoreBirlasoft Announces a Global, Strategic Partnership with Freshworks Inc.
- September 7, 2021
Pune, Noida (India) and Edison, NJ (USA) September 7, 2021 Birlasoft Ltd [BSE: 532400, NSE: BSOFT], part of the USD 2.4 billion diversified CK Birla Group, a global enterprise digital and IT Services, and Freshworks Inc., a leading software…
Read MoreBank Neo Commerce Uses Qualtrics to Personalize and Improve the Digital Banking Experience
- September 7, 2021
JAKARTA, SEPTEMBER 8 2021 – Qualtrics (Nasdaq: XM), the world’s No.1 Experience Management (XM) provider and creator of the XM category, today announced Bank Neo Commerce (Bank Neo), a leading Indonesian banking provider, is using…
Read MoreQualtrics Announces Significant Expansion Plans to Support Customer Growth Across EMEA
- September 6, 2021
DUBLIN/LONDON/PARIS/MUNICH– 06 September, 2021 — Qualtrics, (Nasdaq: XM), the leader and creator of the Experience Management (XM) category, today announced plans to hire 1,000 new employees across Europe, the Middle East and Africa (EMEA)…
Read MoreSitecore Acquires AI-Powered Digital Search Platform Reflektion
- September 2, 2021
San Francisco, September 2, 2021 – Sitecore®, the global leader in digital experience management software, today announced the acquisition of San Mateo-based Reflektion, an AI-powered digital search platform that understands and predicts…
Read MoreVerint Completes Acquisition of Conversocial
- September 2, 2021
MELVILLE, N.Y.–(BUSINESS WIRE)–Verint® (NASDAQ: VRNT), The Customer Engagement Company™, today announced the completion of the previously announced transaction to acquire Conversocial, a leader in conversational customer experience…
Read MoreZoomInfo Announces Its First Integrations with Chorus.ai
- September 2, 2021
VANCOUVER, WASHINGTON – SEPT. 2, 2021 – ZoomInfo (NASDAQ: ZI), a global leader in modern go-to-market software, data, and intelligence, today announced the first available integrations between ZoomInfo…
Read MoreContentsquare acquires Hotjar to help all businesses build better digital experiences
- September 1, 2021
Wednesday, September 1, 2021 — Contentsquare, the global leader in digital experience analytics, today announces it is joining forces with Hotjar, the leading product experience insights platform in the SMB market. Together the companies now…
Read MoreDespite a Rise in Demand by Consumers for Greater Personalization, Only 30% of Retail Contact Centers Are Using AI at Scale
- September 1, 2021
SAN FRANCISCO – Sept. 1, 2021 – Talkdesk®, Inc., the global customer experience leader for customer-obsessed companies, today released its new research report, “Powering Retail Growth: The Next Generation of Contact…
Read MoreIQVIA Launches New A.I.-Powered MI Contact Center For Life Sciences
- September 1, 2021
RESEARCH TRIANGLE PARK, N.C.–(BUSINESS WIRE)– IQVIA™ (NYSE:IQV), a global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry, today announced it has added new AI-powered…
Read MoreDarlington Building Society Modernises Employee Communications And Customer Engagement With 8×8 XCaaS
- September 1, 2021
LONDON–(BUSINESS WIRE)– 8×8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform provider, today announced that Darlington Building Society has deployed 8×8 XCaaS (eXperience Communications as a…
Read MoreBotco.ai Launches BotcoLive, Combining AI Chat and Live Agent Support to Maximize Marketing Contact Resolution
- September 1, 2021
SCOTTSDALE, ARIZ. (PRWEB) SEPTEMBER 01, 2021 Botco.ai (http://www.botco.ai), the leading HIPAA-compliant conversational marketing solution, announced today the launch of BotcoLive, a new platform feature that hands over automated chat…
Read MoreVonage Launches New Brand Campaign To Show Just How ‘Vonage Does That’ By Powering Everyday Interactions
- September 1, 2021
HOLMDEL, N.J., Sept. 1, 2021 /PRNewswire/ — Vonage (Nasdaq: VG), a global leader in cloud communications helping businesses accelerate their digital transformation, this week launched a new brand campaign platform, “Vonage Does That,” to help…
Read MorePremier crypto exchange selects eGain for knowledge-powered customer service
- September 1, 2021
Sunnyvale, CA (September 01, 2021): eGain (NASDAQ: EGAN), the leading cloud platform for customer engagement automation, today announced that a leading cryptocurrency exchange has selected the eGain Knowledge Hub™ to provide customer…
Read MoreSKEEPERS Acquires MyFeelBack and Mediatech-CX; Launches the Ultimate Low-Code, Omnichannel Customer Feedback Platform, CX Management
- August 31, 2021
NEW YORK, NY & BOSTON, MA | August 31, 2021 08:59 AM Eastern Daylight Time NEW YORK, NY & BOSTON, MA – August 31, 2021 – The SKEEPERS Group, provider of people-smart SaaS solutions that enable brands to…
Read MoreCareRev transforms customer experience and cures business communications efficiency with Dialpad cloud solutions
- August 31, 2021
SAN FRANCISCO — August 31, 2021— Dialpad Inc., the industry leader in AI-powered communication and collaboration, today announced CareRev moved to Dialpad cloud solutions, resulting in significant improvements to its operational…
Read MoreAmeriSave Mortgage Chooses Vonage to Drive Customer Engagement
- August 31, 2021
HOLMDEL, N.J., Aug. 31, 2021 /PRNewswire/ — Vonage (Nasdaq: VG), a global leader in cloud communications helping businesses accelerate their digital transformation, has been chosen by AmeriSave Mortgage Corporation to power embedded,…
Read MoreDoxim Launches Customer Communications Management (CCM) ROI Calculator
- August 31, 2021
Doxim® (www.doxim.com ), the leading customer communications management (CCM) and engagement technology provider serving financial and regulated markets, today announced the release of a comprehensive ROI analysis calculator…
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