New Research Shows How Much Fake Reviews Damage Consumer Trust in Google, Amazon and Facebook
- February 2, 2022
BRIGHTON, England, Feb. 02, 2022 (GLOBE NEWSWIRE) -- Fresh research from local SEO platform, BrightLocal, finds that the prominence of fake consumer reviews on popular sites like Google, Amazon and Facebook significantly damages trust in those...
Read MoreSprinklr Introduces Modern Research Lite
- September 10, 2021
NEW YORK, NY — September 10, 2021 – Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today introduced Modern Research Lite, the easiest way for global brands to trial…
Read MoreIntelePeer’s Atmosphere CPaaS Solution is Now Available in IBM Watson Assistant Designed to Create Enhanced Contact Center Experiences
- September 9, 2021
San Mateo, CA – 9 September, 2021 – IntelePeer, a leading Communications Platform-as-a-Service (CPaaS) provider, announces its omni-channel Atmosphere CPaaS solution is now available within IBM Watson Assistant to help businesses…
Read MoreVantage Circle Partners With JazzHR To Enhance Employee Experience
- September 9, 2021
WASHINGTON, US, September 9, 2021 /EINPresswire.com/ — Today, Vantage Circle, a simple and AI-empowered employee engagement solution, announced a strategic partnership with JazzHR, the leading recruiting software provider for small and…
Read MoreDynamic Yield Celebrates Stella & Dot, StriVectin, LUISAVIAROMA, and Others in Inaugural 2021 Personalization Awards
- September 9, 2021
[New York, September 09, 2021] Dynamic Yield, the Experience Optimization platform, today announced the winners of its inaugural “2021 Personalization Awards,” celebrating the achievements of leading brands and partners in the…
Read MoreInMoment Completes Acquisition of Lexalytics, the Leader and Pioneer of Structured and Unstructured Data Analytics
- September 9, 2021
SOUTH JORDAN, Utah & AMHERST, Mass.–(BUSINESS WIRE)–InMoment®, the leading provider of Experience Improvement (XI)™ solutions, announced today it has completed the acquisition of Lexalytics®, the leading provider of cloud and on-premise…
Read MoreOptimizely Announces Opticon21: Digital Experience Leaders to Convene at Global, Virtual Event
- September 9, 2021
NEW YORK–(BUSINESS WIRE)–Leading provider of digital experience platform solutions, Optimizely, today announced it will be hosting Opticon21, a global, virtual event for digital business leaders looking to take their organizations from…
Read MoreNew Automation and AI Innovations from Service Cloud Transform the Contact Center to a Digital HQ for Service Teams
- September 9, 2021
Incident management, swarming in Slack, omni-channel routing in Flow, and extended contact center capabilities help service teams provide fast, proactive, trusted customer service experiences New AI-powered automation helps make companies more…
Read MoreNICE Earns Broad Industry Recognition for its Leading AI Customer Experience Technology
- September 8, 2021
Hoboken, N.J., September 8, 2021 – NICE (Nasdaq: NICE) today announced that Enlighten AI was named the winner in the “Best Use of Predictive and Prescriptive Analytics” category of Computing magazine’s AI & Machine…
Read MoreMedallia Sense360 Releases New Report on American Attitudes Toward Returning to Work
- September 8, 2021
SAN FRANCISCO, Calif., September 8 , 2021 – Medallia, Inc. (NYSE: MDLA), the global leader in customer and employee experience, today announced the release of their Return to Work Report – a free analysis examining insights on…
Read MoreBloomreach Achieves Major Growth Milestones in 2021, Surpassing $100 Million in ARR and Exceeding 100% New ARR Growth
- September 8, 2021
MOUNTAIN VIEW, CA, September 8, 2021 – Bloomreach, the leader in Commerce Experience™, today announced it has achieved two major growth milestones in 2021 as the Company rapidly expands to meet the market’s increased need for more…
Read MoreAcquia to Acquire Widen, Advancing Acquia Open Digital Experience Platform
- September 8, 2021
BOSTON – September 8, 2021 – Acquia today announced that it has agreed to acquire Widen, a cloud-native maker of digital asset management (DAM) and product information management (PIM) software. Widen unites…
Read MoreZeotap brings in Liberty Global Ventures in Series C funding round extension
- September 8, 2021
Zeotap, the next-gen Customer Data Platform, has announced an $11m extension to its Series C round. The extension follows the company raising $42m in July 2020, which was followed by an initial extension of $18.5m in November from…
Read MoreSimpplr Launches Cohesion, the Annual Industry Conference for Internal Communications, IT, & HR Professionals
- September 8, 2021
REDWOOD CITY, CA— September 8, 2021—Simpplr, an employee communications and enablement platform, today announces its free annual conference, Cohesion 2021, for internal communications, IT, and HR professionals which will convene virtually…
Read MoreCoveo Announces New Features to Help Equip Frontline Agents to Deal with Service Pressures Elevated by Higher Customer Expectations
- September 8, 2021
Coveo, a leader in relevance platforms that transform search, recommendations, and personalization within digital experiences, today at Coveo Relevance 360, announced ‘Personalized Agent Full Search’ and a Slack connector built on the…
Read MoreNew Coveo Features Help Deliver Personalized, Seamless and Relevant Digital Employee Experiences in the ‘Flow of Work’
- September 8, 2021
Coveo, a leader in relevance platforms that transform search, recommendations, and personalization within digital experiences, today announced at its Relevance 360 event a new Slack connector and Chrome Extension to make relevant content…
Read MoreCapillary Technologies Ramps up Loyalty Game with Acquisition of Persuade
- September 7, 2021
MINNEAPOLIS–(BUSINESS WIRE)–Singapore-headquartered Capillary Technologies, a leading global customer loyalty and customer engagement solutions provider, today announced the acquisition of Minneapolis-based customer experience (CX) company,…
Read MoreMedallia Announces Expiration of “Go-Shop” Period
- September 7, 2021
SAN FRANCISCO–(BUSINESS WIRE)–Medallia, Inc. (NYSE: MDLA) (“Medallia”), the global leader in customer and employee experience, today announced the expiration of the 40-day “go-shop” period under the terms of the previously announced…
Read MoreeGain launches the Knowledge Hub, turbocharging digital transformation of customer engagement
- September 7, 2021
Sunnyvale, CA (September 07, 2021): eGain (NASDAQ: EGAN), the leading cloud platform for customer engagement automation, today announced the availability of eGain Knowledge Hub™, the company’s next-gen knowledge management…
Read MoreLatest Research
Employee Experience
Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies
Read MoreCX in the Healthcare Industry
Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts
Read MoreCX Market Forecasts
Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience
Read MoreCustomer Insights & Feedback
Market Drivers and Barriers, Key Industry Players, Market Sizing and Forecasts, and Case Studies
Read More