Nexcess Announces Integration with HubSpot to Accelerate Online Growth for Small Businesses
- February 2, 2022
ATLANTA, Feb. 2, 2022 /PRNewswire/ -- Nexcess, the fully managed, high-performance, cloud platform built to optimize WordPress, WooCommerce, and Magento sites and stores, today announced a new integration with HubSpot, a leading customer...
Read MoreAccenture to Acquire Experity to Scale its Experience and Commerce Platform Capabilities Across Latin America
- September 20, 2021
SÃO PAULO; Sept. 20, 2021 – Accenture (NYSE: ACN) today announced its intent to acquire Experity, a leading provider of cloud-based customer experience and commerce solutions in Brazil. Experity helps businesses build…
Read MoreForrester’s Singapore CX Index: For The First Time, Insurers Surpassed Banks In Delivering Better Customer Experiences
- September 20, 2021
SINGAPORE, September 20, 2021 — According to Forrester’s (Nasdaq: FORR) 2021 Singapore Customer Experience Index (CX Index™), the quality of customer experience improved significantly in the automotive/home insurance…
Read MoreMÖBIUS JOINS THE ALIDA PARTNER NETWORK TO ELEVATE CUSTOMER EXPERIENCES IN EUROPE
- September 20, 2021
PARIS – September 20, 2021 – Alida, a leader in Total Experience Management (TXM), today announced Möbius Business Redesign will join its Partner Network to deliver elevated customer experience (CX) and insights to organizations in…
Read MoreCreatio Expands its Presence in Australia, Partners with LowCodeLabs to Double Down on Growth in the Region
- September 17, 2021
Creatio, a global software company that provides a leading no-code/low-code platform for process management and CRM, today announced a new strategic alliance with LowCodeLabs to double down on its growth in Australia. LowCodeLabs is a…
Read MoreMerkle’s Latest 2021 Customer Engagement Report Focuses on Operationalizing Data to Power Next-Level Experiences
- September 16, 2021
September 16, 2021Columbia, MD Merkle (www.merkleinc.com), a leading technology-enabled, data-driven customer experience management (CXM) company, has released its latest 2021 Customer Engagement Report (CER). The report explores how…
Read MoreMAX Burgers Serves Up mParticle as its Customer Data Platform
- September 16, 2021
New York, September 16, 2021 – mParticle, the largest independent Customer Data Platform, today announced that MAX Burgers, Sweden’s favorite restaurant chain, has selected mParticle as its Customer Data Platform (CDP). After a…
Read MoreCOYO and Smarp join forces to form a global Top 5 software provider in the employee communications and engagement space
- September 16, 2021
HAMBURG, Germany, Sept. 16, 2021 /PRNewswire/ — German COYO and Finnish Smarp announced they would merge both SaaS companies. The combined organization will be servicing medium-sized and large businesses from offices in the US, Germany,…
Read MoreServiceNow Expands Strategic Partnership with Microsoft with new Collaborative App in Teams that Streamlines the Flow of Work
- September 16, 2021
New ServiceNow Employee Center integration with Microsoft Teams meets employees where they are Joint customers include global digital business and IT services company NTT Data SANTA CLARA, Calif. — September 16,…
Read MoreServiceNow’s Latest Now Platform Release Helps Businesses Workflow the Biggest Challenges of the Hybrid Work Era
- September 16, 2021
SANTA CLARA, Calif. — September 16, 2021— ServiceNow (NYSE: NOW), the leading digital workflow company that makes work, work better for people, today announced the Now Platform Rome release. The latest version of the Now Platform…
Read MoreAlvaria Announces New CX and WEM Technology Solutions Scaled for the Enterprise
- September 15, 2021
Las Vegas, NV. – (BUSINESS WIRE) – Today, Alvaria, Inc, releases two feature-rich application suites for their enterprise contact center portfolio, the Alvaria Customer Experience (CX) Suite and the Workforce Engagement Management (WEM) Suite….
Read MoreNICE Expands its Global Reach with Bell Canada
- September 15, 2021
HOBOKEN, N.J., September 15, 2021 – NICE (Nasdaq: NICE) today announced an agreement with Bell (TSX, NYSE: BCE), Canada’s largest communications company, to expand access to NICE CXone for Contact Center as a…
Read MoreNexthink Introduces New Tailored Training Experiences for the Digital Employee Experience Ecosystem
- September 15, 2021
BOSTON / LAUSANNE – September 15, 2021 – Nexthink, the leader in Digital Employee Experience (DEX) management software, today announced its new learning platform, Nexthink Learn, offering a fresh approach to product training…
Read MoreUnifonic has closed a $125M Series B round
- September 15, 2021
RIYADH, Saudi Arabia, 15 September 2021 unifonic, the Riyadh headquartered customer engagement platform, today announces its $125M Series B funding round, led by SoftBank Vision Fund 2 and Sanabil Investments. Unifonic’s solutions…
Read MoreDialpad acquires Kare Knowledgeware to elevate customer and agent experience through deep search and data organization
- September 15, 2021
SAN FRANCISCO — September 15, 2021 — Dialpad Inc., the industry leader in AI-powered communication and collaboration, today announced its acquisition of Kare Knowledgeware, a customer experience (CX) platform that optimizes workflow…
Read MoreGlobal Study Reveals Over 90% of Organizations are Missing Key CXM Capabilities to Drive Business Results
- September 15, 2021
Research highlights how companies are approaching customer experience management and the technology challenges they face 86% of respondents would implement a unified customer experience management platform if it was made available to them NEW…
Read MoreUniversity of Strathclyde Partners with Medallia for Employee and Community Experience
- September 15, 2021
SAN FRANCISCO, Calif. – September 15, 2021 – Medallia, Inc. (NYSE: MDLA), the global leader in customer and employee experience, today announced that the University of Strathclyde will leverage Medallia Experience Cloud as…
Read MoreTIBCO NOW 2021 Showcases Limitless Power of Data
- September 15, 2021
Palo Alto, CA15 September, 2021 TIBCO Software Inc., a global leader in enterprise data, empowers its customers to connect, unify, and confidently predict business outcomes, solving the world’s most complex data-driven challenges. Today, TIBCO…
Read MoreKeap Unveils Star-Studded Speaker Line Up for IKON and PKON
- September 15, 2021
(Chandler, Ariz.– September 15, 2021) Keap, the leader in sales and marketing automation software for small businesses, today announced the speaker line up for IKON, the company’s annual customer conference, as well as PKON, its annual…
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