Twilio Announces Fourth Quarter and Full Year 2021 Results
- February 9, 2022
SAN FRANCISCO--(BUSINESS WIRE)-- Twilio (NYSE: TWLO) (LTSE: TWLO), the leading cloud communications platform, today reported financial results for its fourth quarter and full year ended December 31, 2021. “Our fourth quarter capped off an...
Read MoreGartner Predicts by 2025, 60% of Organizations with Voice of the Customer Programs Will Supplement Traditional Surveys by Analyzing Voice and Text Interactions with Customers
- February 1, 2022
By 2025, 60% of organizations with voice of the customer (VoC) programs will supplement traditional surveys by analyzing voice and text interactions with customers, according to Gartner, Inc. Business and CX leaders will continue to seek ways to…
Read MoreSalesforce Launches Safety Cloud to Help Businesses and Communities Get Together Safely
- February 1, 2022
SAN FRANCISCO, Feb. 1, 2022 /PRNewswire/ — Salesforce (NYSE: CRM), the global leader in CRM, today announced Safety Cloud to help people get together safely. Building on Salesforce’s own event and workplace experience — and…
Read MoreEnergage Announces Recipients of 2022 Top Workplaces USA National Award
- February 1, 2022
Energage, a technology company that empowers workplace excellence and the organization behind the Top Workplaces awards, today announced the winners of its 2022 Top Workplaces USA national award. The employer recognition program recognizes…
Read MoreCyara Secures Growth Investment of Over $350 Million USD to Accelerate Automated CX Assurance Adoption
- January 31, 2022
REDWOOD CITY, Calif. – January 31, 2022 – Cyara, a leading provider of automated customer experience (CX) assurance solutions, today announced it has received more than $350 million from K1 Investment Management (K1), a…
Read MoreConsumers Increasingly Choose Brands Based on Safety Measures and How They Treat Their Employees During the Pandemic
- January 31, 2022
PROVO, Utah & SEATTLE–(BUSINESS WIRE)–The pandemic has accelerated the degree to which U.S. consumers choose brands based on their health and safety standards and how well they treat their employees and customers, according to new research…
Read MoreYellow.ai recognised in the first-ever 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms
- January 31, 2022
DUBAI, United Arab Emirates, Jan. 31, 2022 /PRNewswire/ — Yellow.ai, the world’s leading next-gen total experience (TX) automation platform, trusted by 1000+ enterprises globally, today announced it has been recognised as a…
Read MoreFive9 Announces its 2021 Global Partner Award Winners, Celebrating a Year of Record Achievement
- January 31, 2022
SAN RAMON, Calif. – January 31, 2022 - Five9, a leading provider of the intelligent cloud contact center, is proud to announce the winners of its 2021 Global Partner Awards, recognizing the achievements of…
Read MoreLiferay to Provide U.S. Postal Service with Platform to Modernize Employee Experience
- January 31, 2022
LOS ANGELES, Calif., Jan. 31, 2022 (GLOBE NEWSWIRE) — Liferay, Inc., which makes software that helps companies create digital experiences on web, mobile, and connected devices, today announced that the United States Postal Service is adopting…
Read MoreTTEC Schedules Fourth Quarter and Full Year 2021 Earnings Release and Webcast of Investor Conference Call
- January 31, 2022
DENVER, Jan. 31, 2022 /PRNewswire/ — TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX (customer experience) technology and services innovators for end-to-end digital CX solutions, today announced…
Read MoreIntelePeer Launches New Partner Program
- January 31, 2022
San Mateo, CA – Jan. 31, 2022 – IntelePeer, a leading provider of communications solutions, announces the launch of the IntelePeer Apex Partner Program. Role-based and designed for growth and scale, the program enables partners…
Read MoreBoost.ai Recognized in the First Ever 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms
- January 31, 2022
Boost.ai, a leading conversational AI platform, announced it has been positioned as a Niche Player by Gartner in their 2022 Magic Quadrant for Enterprise Conversational AI Platforms. Boost.ai has been recognized in the first ever Magic Quadrant by…
Read MoreWealthify Creates Richer Customer Interactions with Talkdesk Contact Centre Solution
- January 31, 2022
LONDON–(BUSINESS WIRE)–Talkdesk®, Inc., a global cloud contact centre leader for customer-obsessed companies, has been selected by digital investment service Wealthify to provide a cloud contact centre solution that will enable customers to…
Read MoreHelping Companies Retain and Engage Employees Led to Kudos’® Record Growth in 2021
- January 31, 2022
CALGARY, Alberta, Jan. 31, 2022 /PRNewswire/ — Kudos®, the company that unlocks potential with employee recognition, announced today impressive 2021 growth achieved by providing companies with the platform they need to create a…
Read MoreSprinklr Launches in AWS Marketplace
- January 31, 2022
NEW YORK — January 31, 2021 – Sprinklr (NYSE: CXM), the unified customer experience management platform (Unified-CXM) for modern enterprises, today announced availability in AWS Marketplace — a digital catalog with…
Read MoreUSERTESTING PARTNERS WITH QUANTUM METRIC TO HELP ORGANIZATIONS DESIGN AND BUILD CUSTOMER-CENTRIC EXPERIENCES FASTER
- January 31, 2022
SAN FRANCISCO, Calif. – January 31, 2022 – UserTesting (NYSE: USER), a leader in video-based human insight, today announced a new partnership with Quantum Metric, the pioneer in Continuous Product Design (CPD), to help companies put…
Read MoreAvaya Cloud Office® by RingCentral Enables Digital Transformation for Preferred Home Care of New York, Improving Overall Customer Experience
- January 31, 2022
RALEIGH-DURHAM, N.C.–(BUSINESS WIRE)–Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, is providing Preferred Home Care of New York, one of the state’s largest licensed home care…
Read MoreAI-Powered Language is Fueling Customer Engagement According to Survey from Persado and Coresight Research
- January 31, 2022
NEW YORK–(BUSINESS WIRE)–Persado, the AI content generation and decisioning platform that delivers outsized value at scale to Fortune 500 companies, and Coresight Research today announced the results of their survey: AI-Powered Language: A New…
Read MoreFirstup Delivers Record Growth and Appoints New CEO & Board Member
- January 27, 2022
SAN FRANCISCO, Jan. 27, 2022 /PRNewswire/ — Firstup, a SaaS leader in the digital employee experience, is pleased to announce that Nicole Alvino, co-founder and Chief Strategy Officer, has been appointed CEO. Firstup also…
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