RudderStack Raises $56 Million Series B to Enable Companies to Build Their Customer Data Stack
- February 2, 2022
SAN FRANCISCO--(BUSINESS WIRE)--RudderStack, the leading platform for building customer data stacks trusted by many of the world’s leading brands, today announced $56 million in Series B funding. The round was led by New York-based global venture...
Read MoreTollring announces major upgrade to iCall Suite Call Analytics
- September 28, 2021
Uxbridge, UK – 28th September 2021: Tollring has released a major upgrade to its iCall Suite cloud call reporting solution, giving customer-facing teams the ability to improve their customer call journeys, to drive better…
Read MoreAptean Launches Integrated CRM and Industrial Manufacturing ERP
- September 28, 2021
ALPHARETTA, GA, September 28, 2021 – Today, Aptean, a global provider of mission-critical enterprise software solutions, announced the launch of a new integrated offering joining its Customer Relationship Management (CRM) software and Aptean…
Read MoreDialpad wins 2021 Contact Center Technology Award from CUSTOMER Magazine
- September 28, 2021
SAN FRANCISCO — September 28, 2021— Dialpad Inc., the industry leader in AI-powered communication and collaboration, today announced that TMC, a global, integrated media company has named Dialpad Contact Center as a 2021 Contact Center…
Read MoreThankful Raises $12 Million in Series A Funding Led by Alpha Edison
- September 27, 2021
VENICE, Calif., Sept. 27, 2021 /PRNewswire/ — Thankful, the AI platform powering the customer service revolution, emerges from stealth mode today with the announcement of a $12 Million Series A Funding Round led by Alpha…
Read MoreRybbon Partners with Medallia to Boost Response Rates of Surveys, Research, and Insights Communities Using Digital Incentives
- September 27, 2021
MCLEAN, Va., Sept. 27, 2021 /PRNewswire/ — Rybbon, a leading provider of digital rewards, today announced a partnership and the availability of a new integration module with Medallia, a global leader in customer and employee…
Read MoreOptimove Raises $75 Million to Help Brands Deliver AI-Mapped Customer Journeys and Personalization at Scale
- September 27, 2021
TEL AVIV, Israel & NEW YORK & LONDON–(BUSINESS WIRE)–Optimove, a leader in CRM marketing, today announced a $75 million investment led by global growth investor Summit Partners. The financing will support continued investment in…
Read MoreAWS Shares New Business Momentum Milestones and Announces Three New Capabilities for Amazon Connect
- September 27, 2021
Tens of thousands of AWS customers now using Amazon Connect to support more than 10 million contact center interactions every day New customers for Amazon Connect include Priceline, the government of Washington, D.C.,…
Read MorePicPay of Brazil Chooses ActionIQ to Enhance Customer Experience and Support Massive Growth
- September 27, 2021
NEW YORK, Sept. 27, 2021 /PRNewswire/ –ActionIQ, the leading Enterprise Customer Data Platform (CDP), today announced that PicPay, Brazil’s largest payments application, has selected ActionIQ to deliver superior customer…
Read MoreTalkdesk Introduces First Business Phone System Natively Built on a Leading Cloud Contact Center Platform
- September 27, 2021
Single platform offers a holistic view of interactions across the organization, simplifying reporting, management, and the user experienceSupports fast-moving businesses, eliminating the communication breakdowns associated with outdated systems to…
Read MoreHR Technology Vendors Fighting a War for Employee Experience
- September 27, 2021
OAKLAND, Calif., Sept. 27, 2021 /PRNewswire/ — In a preview of his HR Technology Conference keynote, global industry analyst Josh Bersin said HR tech companies need to dramatically change their product offerings to appeal to employees,…
Read MoreLuxury retailer Christofle selects GetFeedback by Momentive to bring in-store excellence online and elevate customer experience
- September 24, 2021
PARIS – 24 September 2021 – Momentive (formerly SurveyMonkey), a leader in agile experience management, today announced that Christofle, a luxury silverware and tableware company based in Paris, has chosen GetFeedback as…
Read MoreNew Study Reveals Significant Gap Between Canadian Consumer Expectations and Businesses’ Ability to Deliver on a Great Customer Experience
- September 23, 2021
SAN FRANCISCO–(BUSINESS WIRE)–New research released today by Medallia, Inc. (NYSE: MDLA), the global leader in customer and employee experience, reveals a significant gap between consumers’ customer service expectations and Canadian…
Read MoreALIDA ACTIVATE FALL 2021 EVENT BRINGS TOGETHER CX CHANGEMAKERS
- September 23, 2021
TORONTO — September 23, 2021 — Alida, a leader in Total Experience Management (TXM), presented its Fall 2021 edition of the annual Alida Activate event series, which kicked off in North America on September 22, 2021. The virtual Customer…
Read MoreBarceló Hotel Group selects Momentive to power its global customer experience program with GetFeedback
- September 23, 2021
SAN MATEO, Calif. – September 23, 2021 – Momentive (NASDAQ: MNTV—formerly SurveyMonkey), a leader in agile experience management, today announced that Barceló Hotel Group, a leading global hotel chain based in Spain, has…
Read MoreForrester Introduces New Forrester Decisions Service For Customer Experience Leaders
- September 23, 2021
CAMBRIDGE, Mass., September 23, 2021 — Forrester (Nasdaq: FORR) introduces Forrester Decisions for Customer Experience to help customer experience (CX) leaders and their teams strengthen and scale the CX…
Read MoreZeotap launches Consent Orchestration to simplify data compliance for marketers
- September 23, 2021
Thursday, September 23rd, 2021 – Zeotap, the next-gen Customer Data Platform (CDP), has launched Consent Orchestration as part of its award-winning platform, to make it easy for marketers to activate data at scale within…
Read MoreAmplitude Expects to Begin Trading on the Nasdaq Capital Market on September 28, 2021
- September 23, 2021
SAN FRANCISCO, September 23, 2021 — Amplitude, Inc., a pioneer in digital optimization, today announced that, as of September 22, 2021, there were 44.2 million shares of Class A common stock outstanding and 58.5 million shares of Class B…
Read MoreNTT Global Customer Experience Benchmarking Report 2021
- September 23, 2021
· Percentage of organizations with board-level CX accountability more than doubles (more than doubles) in 12 months · 38% (of consumers say that CX systems improved during the pandemic –…
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