National Australia Bank (NAB) Selects Khoros to Accelerate Its Digital Transformation and Realise Its Messaging Vision
- February 2, 2022
AUSTIN, Texas & MELBOURNE, Australia--(BUSINESS WIRE)--Khoros, an award-winning leader in digital-first contact centre software and services, today announced it had been chosen as a technology partner for National Australia Bank (NAB). NAB is...
Read MoreMajority of Job-Changers in the Great Resignation Were Burned Out, Wanted to Be Valued and Cared For
- September 29, 2021
Bellevue, Wash., September 29, 2021 – Today Limeade, an immersive well-being company, released findings from the company’s study, “The Great Resignation Update.” In the latest addition to the Limeade employee care research…
Read MoreEvolv AI Releases Flows, a New Approach to Understanding Digital Customer Behavior and Driving Better Outcomes
- September 29, 2021
SAN FRANCISCO–(BUSINESS WIRE)–Evolv AI (evolv.ai), a customer experience (CX) optimization and personalization leader, today announced Flows which visualizes digital experiences. For clients using the Evolv AI Experience Platform to experiment…
Read MoreKore.ai Raises $70 Million in Growth Financing to Power Growth of Expanded Product Offering
- September 29, 2021
ORLANDO, Fla., September 29, 2021 — Kore.ai, a top conversational AI software company, today announced it has raised $50 million in Series C funding led by Vistara Growth and PNC, with additional participation from NextEquity Partners,…
Read MoreDoxim Launches Integrated Video Solution for the Doxim Customer Communications Management Platform
- September 29, 2021
Detroit, MI, September 29, 2021 — Doxim, the leading customer communications management (CCM) and engagement technology provider serving financial and regulated markets, announced the expansion of its enterprise-grade CCM platform digital…
Read MoreQuiq Launches Conversational Commerce Payments and Conversational Surveys
- September 29, 2021
BOZEMAN, MT and NEW YORK CITY — SEPTEMBER 29, 2021 — Quiq, the AI-powered conversational platform that enables businesses to engage with customers across the most popular digital messaging channels, today announced the addition of two…
Read MoreVonage Launches AI Virtual Assistant for its UCaaS Solution to Deliver Enhanced, Self-Serve Capabilities
- September 28, 2021
HOLMDEL, N.J., Sept. 28, 2021 /PRNewswire/ — Vonage (Nasdaq: VG), a global leader in cloud communications helping businesses accelerate their digital transformation, has launched AI Virtual Assistant for its unified communications…
Read MoreTalkdesk Research Finds Engaged CX Employees Drive Bottom Line
- September 28, 2021
Organizations must reevaluate employee engagement and satisfaction metrics to achieve sustainable success New research on the future of workforce engagement in the contact center finds 90% of CX professionals view agent engagement as a major…
Read MoreNEW REPORT FINDS OPPORTUNITY TO CREATE RICHER CX
- September 28, 2021
Today, the Chief Marketing Officer (CMO) Council, in collaboration with Deloitte Digital, the experience consultancy, published a new report, –“Data-Driven Decisioning Powers CX Forward.” The new report details the challenges and…
Read MoreIntroducing Amperity 4.0: Accelerating Use of First-Party Customer Data to Enable Personalization at Scale
- September 28, 2021
SEATTLE, Sept. 28, 2021 /PRNewswire/ — Amperity, the leading customer data platform (CDP) for enterprise consumer brands, today announced the launch of the fourth generation of its platform that includes new features and capabilities to…
Read MoreQuantum Workplace Introduces Narrative Insight, a New Text Analytics Tool, During HR Technology Conference & Exposition®
- September 28, 2021
OMAHA, Neb.–(BUSINESS WIRE)–Quantum Workplace, a leading provider of comprehensive employee engagement and performance software as well as the leader in data collection for nearly 50 Best Places to Work Programs across North America, announced…
Read MoreBlueshift’s SmartHub CDP Unveils Next Evolution of Omnichannel Journeys
- September 28, 2021
SAN FRANCISCO, Sept. 28, 2021 /PRNewswire/ — Blueshift today announced the next evolution of its AI-Powered SmartHub Customer Data Platform (CDP) by extending its journey orchestration across all customer experience touchpoints including…
Read MoreCallMiner Combines Conversation Analytics Platform with Microsoft Azure Speech to Text
- September 28, 2021
CallMiner, a leading provider of conversation analytics to drive business improvement, today announced it is enabling organizations to use the power of the CallMiner Eureka Platform with Microsoft Azure Speech to Text as a powerful, unified…
Read MoreContentsquare Forms Advisory Board of Top Industry Executives to Accelerate Market Expansion and Growth
- September 28, 2021
NEW YORK–(BUSINESS WIRE)–Contentsquare, the global leader in digital experience analytics, announced today the formation of its Strategic Advisory Board, which brings together a powerhouse of industry leaders with key expertise in critical growth…
Read MoreExplorance Announces Results of Poll of 2,000 U.S. Workers – Revealing Key Factors Behind ‘The Great Resignation’
- September 28, 2021
Key Findings: — Employees want to share feedback to improve the workplace: Most employees (78%) say they’re eager to take company surveys, and more than a third (38%) say company surveys are preferred method for sharing…
Read MoreFive9 Wins Best Application of AI Award at Enterprise Connect
- September 28, 2021
SAN RAMON, Calif. – September 28, 2021 – Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, announced today that it has received a 2021 Best of Enterprise Connect Award…
Read MoreThe AI-powered Employee Experience Arrives, as Eightfold AI Rolls Out Self-Service Capabilities and New Reporting Dashboards
- September 28, 2021
SANTA CLARA, Calif., Sept. 28, 2021 /PRNewswire/ — Eightfold AI, the provider of the Talent Intelligence Platform™, today at HR Tech 2021 announced several new breakthroughs and capabilities, including a consumer-grade user…
Read MoreLeena AI Announces $30M Series B round led by Bessemer Venture Partners
- September 28, 2021
NEW YORK, Sept. 28, 2021 /PRNewswire/ — Leena AI, the company that’s revolutionizing enterprise employee experience, today announced it has raised a $30 million Series B financing round, bringing the company’s total amount…
Read MoreReputation Study Finds that Hospitality Consumer Journey is Centred on Digital Reputation
- September 28, 2021
LIVERPOOL, U.K. – September 28, 2021 – An exclusive study by CGA, the world’s leading data, research and insight consultancy for the out of home leisure market, commissioned in partnership with Reputation, the global leader in…
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