86 Percent of Consumers Will Leave a Brand They Trusted After Only Two Poor Customer Experiences
- February 2, 2022
NEW YORK--(BUSINESS WIRE)--Emplifi, the leading unified customer experience platform, today released “11 key things consumers expect from their brand experiences today,” a new report offering deep insights into customer expectations for B2C...
Read MoreSMG receives a significant strategic investment from Brentwood Associates to accelerate innovation and increase value for clients
- October 4, 2021
KANSAS CITY, Mo. – Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, today announced that it has received a significant investment from Brentwood…
Read MoreForrester’s European Auto Manufacturers CX Index 2021: Physical Touchpoints Still Critical For Auto Purchase And Service Experiences
- October 1, 2021
LONDON, Oct. 1, 2021 — According to Forrester‘s 2021 European Auto Manufacturers Customer Experience Index (CX Index™), Toyota offers the best customer experience in Europe, followed by Hyundai and Ford. Forrester’s CX Index…
Read MoreForrester’s European Banking CX Index 2021: Pandemic Boosted The Importance Of Delivering Strong Digital Experiences
- October 1, 2021
LONDON, Oct. 1, 2021 — According to Forrester‘s 2021 European Banking Customer Experience Index (CX Index™), the COVID-19 pandemic accelerated the shift to banking via digital and hybrid channels — and this shift has improved…
Read MoreQualtrics Completes Acquisition of Clarabridge
- October 1, 2021
PROVO, Utah and RESTON, Va., Oct. 1, 2021 – Qualtrics (NASDAQ: XM), the leader and creator of the Experience Management (XM) category, today announced that it has completed its acquisition of Clarabridge, bringing the leader in omnichannel…
Read MoreForrester’s European Insurance CX Index 2021: German Insurers Provide The Best CX In Europe
- October 1, 2021
LONDON, Oct. 1, 2021 — Forrester’s (Nasdaq: FORR) 2021 European Insurance Customer Experience Index (CX Index™) reveals that German insurers deliver the best customer experience (CX) in Europe, including one brand to reach the…
Read MoreTDCX Poised to Capture Opportunities from the US$100 Billion Outsourced CX Services Market with Trading Debut on the NYSE
- October 1, 2021
Singapore and New York, 1 October 2021 – TDCX Inc. (NYSE: TDCX), a high-growth digital customer experience solutions provider for technology and blue-chip companies, announced its listing on the New York Stock Exchange (“NYSE”). As a…
Read MoreInformatica Files Registration Statement for Proposed Initial Public Offering
- October 1, 2021
Redwood City, Calif., Oct 1, 2021 – Informatica, an enterprise cloud data management leader, today announced that it has filed a registration statement on Form S-1 with the U.S. Securities and Exchange Commission (“SEC”)…
Read MoreTIBCO Accelerates Time-to-Insights with Revolutionary Enhancements to Analytics Portfolio
- September 30, 2021
TIBCO Software Inc., a global leader in enterprise data, empowers its customers to connect, unify, and confidently predict business outcomes, solving the world’s most complex data-driven challenges. Today, TIBCO announced a series of innovations to…
Read MoreInMobi Partners with TrueData to Further Scale Identity Resolution for Advertisers
- September 30, 2021
SAN FRANCISCO, CA – September 30, 2021 – InMobi, a leading provider of content, monetization and marketing technologies that help businesses fuel growth, today announced a partnership with TrueData, a data platform…
Read MoreTerminus Acquires Zylotech, Launches Terminus Customer Data Platform (CDP) to Improve the Accuracy of B2B Go-to-Market Data
- September 30, 2021
ATLANTA & INDIANAPOLIS–(BUSINESS WIRE)–Terminus, the only account-based engagement platform built to deliver more pipeline and revenue through multi-channel account-based marketing (ABM), today announced its acquisition of Zylotech and…
Read MoreActionIQ Releases Comprehensive B2B Customer Data Platform Solution
- September 30, 2021
NEW YORK, Sept. 30, 2021 /PRNewswire/ — ActionIQ, the leading Enterprise Customer Data Platform (CDP), today introduced a B2B edition of its platform. As B2B buyers increasingly act like B2C consumers — expecting…
Read MoreZoom Announces Termination of Merger Agreement with Five9
- September 30, 2021
SAN JOSE, Calif., Sept. 30, 2021 (GLOBE NEWSWIRE) — Zoom Video Communications, Inc. (NASDAQ: ZM) today announced that Zoom and Five9 have mutually terminated the merger agreement executed by the parties on July 16, 2021. At Five9’s special…
Read MoreFIVE9 POISED TO CONTINUE TO TRANSFORM CUSTOMER ENGAGEMENT AND DRIVE INDUSTRY-LEADING GROWTH AND PROFITABILITY FOR SHAREHOLDERS AS STANDALONE COMPANY
- September 30, 2021
Third Quarter 2021 Financial Results to be Released on November 8 Financial Analyst Day to be Held on November 18 SAN RAMON, Calif.–(BUSINESS WIRE)–Sep. 30, 2021– Five9, Inc. (NASDAQ:FIVN), a leading provider of the intelligent…
Read MoreAlonti Catering Kitchen Selects InMoment as their Experience Improvement Partner Following Extensive Vendor Review
- September 30, 2021
SALT LAKE CITY (September 30, 2021)— Alonti Catering Kitchen, the leader in business catering, announced, following an extensive customer experience (CX) vendor review, they have selected InMoment®, the leading provider of Experience…
Read MoreMajor Carriers Crossing Consumer Digital Divide with Airkit’s New CX Solutions for Insurance
- September 29, 2021
REDWOOD CITY, CA—September 29, 2021—Airkit, the leader in digital CX automation for the enterprise, today announced an industry-first solution suite for insurance carriers to rapidly deploy new digital self-service solutions for Property &…
Read MoreHaptik launches AI Agent Assist to improve agent performance and drive better customer experiences
- September 29, 2021
NEW YORK, Sept. 29, 2021 /PRNewswire/ — Jio Haptik Technologies Limited, one of the world’s largest conversational AI companies and a subsidiary of Reliance Jio Platforms, today announced the launch of AI Agent Assist, an AI-powered virtual…
Read MoreQubit Survey Reveals 72.6% of Online Shoppers Blame Inability to Find Desired Products as Top Reason for Lack of Purchase
- September 29, 2021
LONDON and NEW YORK — Qubit, a leader in AI-powered personalization, today announced new findings from a July 2021 survey of 1,500 U.S. and U.K. consumers, which amplifies the significance of and opportunities for improvement in the retail…
Read MoreTOTANGO ANNOUNCES $100 MILLION GROWTH INVESTMENT TO DEMOCRATIZE CUSTOMER SUCCESS
- September 29, 2021
REDWOOD CITY, CA and BOSTON, MA – September 29, 2021 – Totango, the customer success leader in leveraging data to orchestrate and transform revenue experiences, today announced $100 million in Series D funding. The round was led by…
Read MoreLatest Research
Employee Experience
Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies
Read MoreCX in the Healthcare Industry
Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts
Read MoreCX Market Forecasts
Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience
Read MoreCustomer Insights & Feedback
Market Drivers and Barriers, Key Industry Players, Market Sizing and Forecasts, and Case Studies
Read More