Phenom Acquires Employee Experience Innovator Tandemploy
- February 3, 2022
PHILADELPHIA--(BUSINESS WIRE)--Phenom today announced its acquisition of Tandemploy, a Berlin-based HR tech company focused on solving key problems associated with employee experiences. This addition enhances the capabilities of Phenom’s...
Read MoreVerint Named a Leader for Voice of the Customer Platform in Research Firm Evaluation
- October 5, 2021
MELVILLE, N.Y., October 5, 2021 – Verint® (NASDAQ: VRNT), the Customer Engagement Company™, today announced that Quadrant Knowledge Solutions has named Verint’s Experience Management a top performer and technology…
Read MoreOne Year Later: Follow Up to 2020 Research Reveals More Employers Prioritizing Employee Mental Health
- October 5, 2021
The majority of employees (71%) feel employers are genuinely concerned with their mental health More employees feel empowered (78%) to let someone at their company know if they aren’t feeling physically or mentally well VANCOUVER,…
Read MoreNew Survey Reveals Patients More Tolerant During Pandemic Even As Challenges in the Healthcare System Persist
- October 5, 2021
CAMBRIDGE, Mass.–October 5, 2021– Pegasystems Inc. (NASDAQ: PEGA), the software company that crushes business complexity, today announced a new survey revealing healthcare consumers have grown more tolerant of missteps from…
Read MoreQualtrics Expands Healthcare Leadership Team with Hiring of Cleveland Clinic Veteran Dr. Adrienne Boissy
- October 5, 2021
PROVO, Utah and SEATTLE, Oct. 5, 2021 — Qualtrics (Nasdaq: XM), the leader and creator of the Experience Management (XM) category, has named Dr. Adrienne Boissy as its first Chief Medical Officer—expanding the company’s ability to…
Read MoreSitecore Announces the Future of the Digital Experience Platform, Launching Industry’s First Enterprise SaaS Offering
- October 5, 2021
San Francisco, Oct. 5, 2021– Today, Sitecore®, the global leader in digital experience platform software, announces Sitecore Experience Manager Cloud – the first entirely cloud-native CMS offering the design flexibility,…
Read MoreSitecore Experience Award Winners Announced at Symposium 2021
- October 5, 2021
San Francisco, Oct. 5, 2021 – Sitecore®, the global leader in digital experience management software, today announced the 2021 Sitecore Experience Award recipients at the 2021 Sitecore Symposium. The Sitecore Experience Awards…
Read MoreIntouch Insight Ltd. Adds Chief Experience Officer
- October 5, 2021
OTTAWA, October 5, 2021 – Intouch Insight Ltd., (Intouch or the Company) (TSXV: INX) (OTCQX: INXSF) today announces that Lisa van Kesteren, Founder and CEO of SeeLevel HX has been appointed as Chief Experience Officer (CXO) of Intouch,…
Read MoreNEW CALABRIO REPORT, LAUNCHED AT CUSTOMER EVENT, DIAGNOSES WHY CONTACT CENTERS STRUGGLE WITH HIGH AGENT TURNOVER IN 2021
- October 5, 2021
Minneapolis, MN — October 5, 2021 — Calabrio, the customer experience intelligence company, today unveiled its latest report, detailing first-hand agent sentiment on the current state of the contact center, the impact that “The Great…
Read MoreSugarCRM Continues Global Expansion with Growing Presence in Latin America
- October 5, 2021
CUPERTINO, Calif. – October 5, 2021 – SugarCRM today announced the company continues its global expansion, adding new resources to fuel its growing presence in Latin America. The announcement comes as Sugar continues to…
Read MoreCeridian Announces Dayforce HR Service Delivery
- October 5, 2021
Toronto, ON and Minneapolis, MN, October 5, 2021 Ceridian (NYSE: CDAY; TSX: CDAY), a global leader in human capital management (HCM) technology, today announced plans to deliver Dayforce HR Service Delivery, an end-to-end employee solution that…
Read MoreTwilio Enables Zoom2u to Provide Enhanced Customer Experience During Global Pandemic
- October 5, 2021
AUSTRALIA – October 5 2021 – Twilio (NYSE: TWLO), the leading cloud communications platform, today announced that it enabled Zoom2u (ASX: Z2U), an Australia-wide marketplace that connects customers to couriers, to provide a…
Read MoreBusinesses are Emerging from Pandemic Better Equipped to Handle Advanced Customer Expectations
- October 5, 2021
ENGLEWOOD, Colo., Oct. 5, 2021 /PRNewswire/ — The pandemic forced brands to accelerate their digital transformation, leading to vast improvements in brand experiences that are streamlined and connected across in-person and digital…
Read MoreSprinklr Introduces the Next Generation of Unified Modern Care for Faster Service, Engagement at Scale, and Increased Revenue
- October 4, 2021
NEW YORK, NY — October 4, 2021 –– Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced the next generation of Sprinklr Modern Care, adding powerful AI and…
Read MoreAlvaria Receives 2021 Contact Center Technology Award from CUSTOMER Magazine
- October 4, 2021
Oct 4, 2021 – Westford, MA — Alvaria, Inc announced today that TMC, a global, integrated media company, has named Alvaria Motivate as a 2021 Contact Center Technology Award…
Read MoreTalkdesk Insurance Smart Service Solution Transforms Policyholder and Agent Interactions
- October 4, 2021
SAN FRANCISCO– Oct. 4, 2021 – Talkdesk®, Inc., the global customer experience leader for customer-obsessed companies, today announced Talkdesk Insurance Smart Service, an enterprise-grade contact center solution tailor-made to…
Read MoreTalkdesk Transforms Government Benefits Program Delivery
- October 4, 2021
SAN FRANCISCO– Oct. 4, 2021 – Talkdesk Inc., the global customer experience leader for customer-obsessed companies, announced the launch of Talkdesk Citizen Engagement, an end-to-end customer experience (CX) solution that…
Read MoreSYNLAB expands partnership with Feedtrail to gain real-time patient and customer feedback
- October 4, 2021
RALEIGH, NC (October 4, 2021) — SYNLAB, Europe’s leading medical diagnostic services provider, and Feedtrail, innovators in patient engagement, announce the expansion of their successful partnership to support patient and customer centricity….
Read MoreZeta Acquires Technology Platform and Data from Apptness to Strengthen Identity Solution and Omnichannel Marketing Platform
- October 4, 2021
NEW YORK–(BUSINESS WIRE)–Zeta (NYSE ZETA), a cloud-based marketing technology company that empowers enterprises to acquire, grow, and retain customers more efficiently, today announced the acquisition of the technology platform and data from…
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