Momentive Files Investor Presentation Outlining Significant Opportunities for Accelerated Growth and Value Creation through Combination with Zendesk
- February 3, 2022
SAN MATEO, Calif., Feb. 03, 2022 (GLOBE NEWSWIRE) -- Momentive Global (NASDAQ: MNTV), an agile experience management company (formerly SurveyMonkey), today announced that it has filed an investor presentation with the Securities and Exchange...
Read MoreForrester’s Malaysia 2021 Customer Experience Index Shows Lack of Differentiation Among Banks
- October 11, 2021
SINGAPORE, October 11, 2021 — According to Forrester’s (Nasdaq: FORR) 2021 inaugural Malaysia Customer Experience Index (CX Index™), banks in Malaysia provide average customer experience with little differentiation between…
Read MoreForsta Enhances Data Visualisation and Reporting Capabilities on Its SaaS Platform To Further Support the Market Research and CX Insights Industries
- October 8, 2021
New NEW YORK, OSLO, Norway and LONDON, OCTOBER 8, 2021 — Forsta, the leading Customer Experience and Research Technology company, today announced updates to Dapresy, its award-winning data visualisation SaaS platform for the market…
Read MoreBank of Sun Prairie Partners with 360 View to Empower Their Customer Relationship-Focused Culture
- October 7, 2021
Wisconsin’s locally-owned Bank of Sun Prairie signs on to 360 View’s CRM platform to add a new set of relationship tools in keeping with their commitment to innovative banking solutions with a customer-centered focus.360 View will provide the…
Read MoreSharpen Launches OmniOut
- October 7, 2021
INDIANAPOLIS, October 7, 2021 – Sharpen Technologies, developers of the agent-first omnichannel cloud contact center platform, released its new outbound tool, OmniOut, which provides agentless omnichannel outbound communications combined with…
Read MoreNICE Introduces the Next Leap in CX, Creating Frictionless Experiences Beyond the Contact Center with Customer Experience Interactions (CXi)
- October 7, 2021
Hoboken, N.J., October 7, 2021 – NICE (Nasdaq: NICE) today announced the next leap in customer experience (CX) with the introduction of Customer Experience Interactions (CXi), a new framework delivered through a unified suite of…
Read MoreGenesys to Reinvent the Customer Experience Across Enterprises
- October 7, 2021
SAN FRANCISCO, Oct. 7, 2021 /PRNewswire/ — Genesys®, a global cloud leader in customer experience orchestration, announced that it has entered into agreements to acquire Pointillist and Exceed.ai to enhance its ability to deliver…
Read MoreMomentive announces availability of new capabilities for GetFeedback Salesforce integrations to embed the voice of the customer across the business
- October 6, 2021
SAN MATEO, Calif. – October 6, 2021 – Momentive (NASDAQ: MNTV—formerly SurveyMonkey), a leader in agile experience management, today announced several new integrations between GetFeedback and the Salesforce platform and Slack….
Read MoreCALABRIO ANNOUNCES WINNERS OF ANALYTICS COMPETITION AND ONE AWARDS AT ANNUAL CUSTOMER CONFERENCE
- October 6, 2021
Minneapolis, MN — October 6, 2021 — Calabrio, the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). This…
Read MoreGlassbox Joins AWS ISV Accelerate Program
- October 6, 2021
NEW YORK — Glassbox, a leading provider of digital experience analytics for web and mobile applications, announced today that it has joined the Amazon Web Services (AWS) Independent Software Vendor (ISV) Accelerate program, a co-sell…
Read MoreWorld’s banks accelerate shift to digital after COVID-19
- October 6, 2021
Banks are rapidly accelerating their shift to digital channels as they seek to reinvent their business models in response to the COVID-19 pandemic, a new paper from Atos reveals. Incumbent banks are facing a major challenge in fighting off…
Read MoreQualtrics Announces Experience ID, Ushering in a New Era of Personalization at Scale
- October 6, 2021
PROVO, UT and SEATTLE, Oct. 6, 2021––Qualtrics (Nasdaq: XM), the leader and creator of the Experience Management (XM) category, today announced Experience ID, a single, unified view of everything customers and employees have shared with a…
Read MoreZendesk study finds customer experience maturity leads to business resilience, revenue growth and agent retention
- October 6, 2021
SAN FRANCISCO – October 7, 2021 – According to new research released today by Zendesk, Inc. (NYSE: ZEN) in partnership with Enterprise Strategy Group (ESG), companies that have continued to invest in their customer experience…
Read MoreCustomer experience more important than ever as new report finds nearly half of consumers say it shapes their brand opinion
- October 5, 2021
CHICAGO – Oct. 5, 2021 –Hinduja Global Solutions (HGS), a global leader in business process management (BPM) and digital user experience solutions, shares its expertise as a contributor and exclusive sponsor of the Execs In The Know CX…
Read MoreControlUp and VMware Expand Partnership to Support the Anywhere Workforce
- October 5, 2021
SAN JOSE, CALIF., October 5, 2021—ControlUp, the industry leader in Digital Employee Experience management, is excited to announce VMware will resell ControlUp’s new digital employee experience management solutions, making them available to…
Read MoremParticle Raises $150 Million Series E to Help Teams Accelerate Time to Data Value
- October 5, 2021
New York, October 5, 2021 – mParticle, the leading customer data infrastructure company, today announced that it has raised $150 million in Series E funding, led by Permira’s growth fund which backs leading tech-enabled and…
Read MoreContent Guru Updates Contact Centre Solution To Empower Agents and Improve Productivity
- October 5, 2021
Innovator in cloud communications technology, Content Guru, has announced the release of new updates to its award-winning contact center solution, storm®, including significant enhancements in accessibility, flexibility and ease of…
Read MoreRedpoint Global Recognized in 2021 Gartner® Magic Quadrant for Data Quality Solutions
- October 5, 2021
Wellesley, Mass. – October 5, 2021 – Redpoint Global, a leading software provider that helps brands deliver revenue-generating and personalized customer experiences, today announced it has been positioned by Gartner in the Challengers…
Read MoreBloomreach Announces Key Executive Appointments and Organizational Changes to Accelerate Momentum Amidst a Year of Record Growth
- October 5, 2021
MOUNTAIN VIEW, Calif., Oct. 5, 2021 /PRNewswire/ — Bloomreach, the leader in Commerce Experience™, today announced key executive appointments and organizational changes to accelerate momentum amidst a year of record growth. Bloomreach has…
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