Nextiva and Five9 Partnership Gains Momentum Driven by Strong Demand to Connect Customer Touch Points
- February 3, 2022
SCOTTSDALE, Ariz.--(BUSINESS WIRE)--Nextiva, a leading cloud communications company, today announced strong customer demand for its integrated contact center offering with Five9, which demonstrates the surge in interest for bringing unified...
Read MoreMichael Komasinski Appointed Global CEO Merkle
- October 13, 2021
LONDON–(BUSINESS WIRE)–Dentsu International today announced that Michael Komasinski is to be promoted to the role of Global Chief Executive Officer, Merkle and a member of the dentsu international executive team. He replaces Craig Dempster who…
Read MoreJack in the Box Selects mParticle to “Make Jack More CRAVED”
- October 13, 2021
New York, October 13, 2021 – mParticle, the largest independent Customer Data Platform, today announced that Jack in the Box has selected mParticle as part of the organization’s digital transformation strategy. A leader in the…
Read MoreNew report finds 83% of consumers worldwide would browse or buy products in messaging conversations
- October 13, 2021
NEW YORK, Oct. 13, 2021 /PRNewswire/ — LivePerson, Inc. (Nasdaq: LPSN), a global leader in Conversational AI, today revealed the 2021 results from its Consumer Preferences for Conversational Commerce & AI report, providing a global…
Read MoreThe Rise of the Intelligent Virtual Agent: Usage Grows 180% in 2021
- October 13, 2021
SAN RAMON, Calif. – October 13, 2021 – Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, today announced new milestones around the use and adoption of its Intelligent Virtual Agents (IVAs) in the contact…
Read MoreVerint Recognized for Customer Engagement Leadership in 2021 CRM Industry Leader Awards
- October 13, 2021
MELVILLE, N.Y., October 13, 2021 – Verint® (NASDAQ: VRNT), The Customer Engagement Company™, today announced it was recognized in The 2021 CRM Industry Leader Awards by CRM Magazine in the Best Workforce…
Read MoreSurvey finds poor customer service affects consumer brand loyalty, but conversational AI may help them stay
- October 13, 2021
SAN FRANCISCO, Oct. 13, 2021 /PRNewswire/ — Poor customer service is pervasive. A recent survey from Replicant, a provider of AI-enabled automated customer contact centers, found that 91% of consumers report they have…
Read MoreHibob Secures $150M Series C Funding Led by General Atlantic to Help Midsize Businesses Modernize HR in the Evolving World of Work
- October 13, 2021
NEW YORK and LONDON, Oct. 13, 2021 /PRNewswire/ — Hibob – the company behind ‘bob’, the HR platform that is changing the work experience for fast-growing, mid-sized businesses and their employees – today announced $150 million in…
Read MoreAmplifAI Closes $18.5M Series A to Empower Employee-Centric Enterprises, led by Greycroft
- October 12, 2021
PLANO, Texas–(BUSINESS WIRE)–AmplifAI, the leading People Enablement Platform for employee-focused enterprises, today announced the closing of $18.5 million in Series A funding led by Greycroft along with continued participation by LiveOak…
Read MoreActionIQ Expands Its CDP Offering into the Healthcare Industry
- October 12, 2021
NEW YORK, Oct. 12, 2021 /PRNewswire/ — ActionIQ, the leading Enterprise Customer Data Platform (CDP), today announced that it has expanded its CDP into the healthcare vertical by completing their compliance audit for Health…
Read MoreHubSpot Introduces a More Customizable, More Connected, More Customer-Centric CRM Platform at INBOUND 2021
- October 12, 2021
HubSpot, the leading customer relationship management (CRM) platform for scaling companies, announced today at INBOUND 2021 new enterprise-grade features and updates to help businesses better align their data, channels, and teams and…
Read MoreTreasure Data Announces New Vision Beyond Marketing with Launch of ‘CDP for Service’
- October 12, 2021
MOUNTAIN VIEW, CALIF. Oct. 12, 2021—Treasure Data™, the leading enterprise customer data platform (CDP), today announced the global launch of CDP for Service, the first in a new suite of solutions for applications beyond…
Read MoreBraze Unveils New Tools and Expands Partnerships to Help Brands Activate First-Party Data This Holiday Season and Beyond
- October 12, 2021
Braze, a leading comprehensive customer engagement platform, today announced several new product and partnership updates that will help brands future-proof their customer engagement strategies this holiday season and beyond. These updates are…
Read MoreOpenText Showcases Latest Experience Platform Innovations at Google Cloud Next ‘21
- October 12, 2021
Waterloo, ON – 2021-10-12 – OpenText™ (NASDAQ: OTEX), (TSX: OTEX), is a preferred partner at Google Cloud Next ’21, which opens today. OpenText will be showcasing new cloud technologies that provide mutual customers the…
Read MoreurLive Launches Customer Engagement Platform to Transform the Online Customer Experience
- October 12, 2021
VANCOUVER, CANADA – October 12, 2021 – urLive Software Inc., a cloud-based communication services provider today announced the launch of the urLive Customer Engagement Platform™. The next generation customer engagement platform empowers…
Read MoreZeta Appoints Matthew Mobley as EVP Technology Strategy
- October 12, 2021
NEW YORK– Zeta (NYSE: ZETA), a cloud-based marketing technology company that empowers enterprises to acquire, grow, and retain customers more efficiently, announced today the hiring of Matthew Mobley as Executive Vice President of Technology…
Read MoreAiChat partners with Google to help retailers engage shoppers with Business Messages Chatbots
- October 11, 2021
South East Asia leader in conversational CX platform for retailers, AiChat, announced its partnership with Google’s Business Messages. AiChat is among the first set of South East Asia companies within the Business Messages ecosystem, setting the…
Read MoreYellow.ai Commended by Frost & Sullivan for Enhancing Customer and Employee Experiences with Its Conversational AI
- October 11, 2021
San Antonio, USA —Oct. 11, 2021— Based on its recent analysis of the Middle Eastern and South Asian conversational AI market, Frost & Sullivan bestows Yellow.ai with the 2021 Technology Innovation Leadership Award…
Read MoreQuadient’s Cloud-based Customer Journey Mapping Named Leader by Independent Research Firm
- October 11, 2021
Quadient (Euronext Paris: QDT), a leader in helping businesses create meaningful customer connections through digital and physical channels, announces it has been recognized as a Technology Leader in a new analysis of the global customer…
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