Zoho Workplace Touts Consecutive Years of Exceptional Growth and Record Migrations from Competitor Suites
- February 3, 2022
Austin, Texas, Feb. 03, 2022 (GLOBE NEWSWIRE) -- Zoho Corporation, a global technology company offering the most comprehensive suite of business software applications in the industry, today announced that its cloud office and...
Read MoreCuisinart Selects Optimizely to Accelerate Digital Transformation
- October 18, 2021
NEW YORK, October 18, 2021 – Today, Optimizely, leading provider of digital experience platform solutions, announced their Digital Experience Platform (DXP) offering was selected by leading kitchenware brand Cuisinart to support their digital…
Read MoreKore.ai Announces Workplace Experience Optimization Solutions at Gartner IT Symposium/Xpo 2021
- October 18, 2021
ORLANDO, Fla., Oct. 18, 2021 (GLOBE NEWSWIRE) — Kore.ai, a top conversational AI software company, today announced the world’s most comprehensive suite of AI-native experience optimization solutions for workplace collaboration and…
Read MoreMajority of Consumers will Actively Help Companies Improve Their Customer Experience, but Believe Brands Aren’t Listening: Alida Study
- October 18, 2021
92% agree that CX is an important factor in their purchase decisions52% said that, over the last year, CX did not improve or was worse95% of consumers willing to help brands improve, but 75% believe brands are not listening Toronto — October…
Read MoreCallMiner Acquires Audio Capture Provider OrecX
- October 18, 2021
CallMiner, a leading provider of conversation analytics to drive business improvement, today announced that it has acquired OrecX, an audio and screen capture provider for recording, analytics and machine-based learning. With nearly two…
Read MoreEmplifi Unveils New Voice of Customer Features to Give Brands AI-Powered Marketing, Sales and Customer Service Capabilities
- October 18, 2021
New York, October 18, 2021 – Emplifi, the leading unified customer experience platform, today announced the latest innovative features of its Voice of Customer (VoC) solution, offering Decision AI that elevates the customer…
Read MoreNTT DATA Empowers Work, Workers and Workspaces
- October 18, 2021
PLANO, Texas–(BUSINESS WIRE)–NTT DATA, a digital business and IT services leader, today introduced Empowered Work, the company’s vision for the future of work for both its clients and its own workforce. Organizations are facing a new…
Read MoreCoveo Acquires Qubit
- October 15, 2021
Coveo, a Relevance Platform and applied AI leader that transforms digital experiences with AI-powered search, recommendations, and personalization, today announced the acquisition of Qubit, a leader in AI-powered personalization technology for…
Read MoreTeleperformance Lauded by Frost & Sullivan for Combining Human and Technology Solutions to Offer a Superior Customer Experience
- October 15, 2021
SANTA CLARA, Calif., Oct. 15, 2021 /PRNewswire/ — Based on its recent analysis of the Asia-Pacific customer experience (CX) outsourcing services market, Frost & Sullivan recognizes Teleperformance with the 2021 Asia-Pacific Company of…
Read MoreCyara Announces Recipients of 2021 CXcellence Customer Awards for Outstanding Success, Achievement and Innovation
- October 15, 2021
REDWOOD CITY, Calif. – October 15, 2021 – Cyara, provider of the award-winning Automated CX Assurance Platform, today announced the recipients of the 2021 Cyara CXcellence Customer Awards, also known as the Smileys – an…
Read More8×8 XCaaS™ Enhances Employee And Customer Engagement With High Availability And Data Sovereignty In Canada
- October 14, 2021
CAMPBELL, Calif.–(BUSINESS WIRE)– 8×8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform provider, today announced enhanced cloud connectivity and reliability capabilities in Canada, providing Canadian organizations…
Read MoreKhoros Innovates to Transform Contact Centers for the Digital Age
- October 14, 2021
AUSTIN, Texas (October 14, 2021) — Khoros, the award-winning leader in customer engagement software and services, today announced its 2021 Autumn Innovation Release. The launch brings new AI and messaging capabilities to Khoros’…
Read MoreMedallia Shareholders Approve Acquisition by Thoma Bravo
- October 14, 2021
SAN FRANCISCO–(BUSINESS WIRE)–Medallia, Inc. (NYSE: MDLA) (“Medallia”), a global leader in customer and employee experience, today announced that its shareholders voted to approve the acquisition of Medallia by Thoma Bravo, a leading software…
Read MoreOptimizely Survey: Consumers Report Heightened Expectations for Digital Experiences this Holiday Season
- October 14, 2021
NEW YORK–(BUSINESS WIRE)–Leading provider of digital experience platform solutions, Optimizely, today revealed results from a new survey, indicating global consumers’ eagerness to shop and spend online this holiday season, while having higher…
Read MoreNew Research Identifies Three Key Practices that Separate Employee Experience Leaders from Laggards
- October 14, 2021
SAN FRANCISCO, Calif., October 14, 2021 – Medallia, Inc. (NYSE: MDLA), the global leader in customer and employee experience, and The Josh Bersin Company released new research today identifying three key practices that can…
Read MoreMartech Visionary Suresh Vittal Joins BlueConic Board of Directors Following a Record Quarter of Deals
- October 14, 2021
BOSTON–(BUSINESS WIRE)–The world’s leading pure-play customer data platform (CDP) BlueConic today announced that Alteryx chief product officer and long-time Adobe executive, Suresh Vittal, has joined its board. In addition, former Tableau…
Read MoreHubSpot Ventures Announces the Launch of New $100 Million Fund to Support Scaling Companies
- October 13, 2021
CAMBRIDGE, Mass., Oct. 13, 2021 /PRNewswire/ — HubSpot, the customer relationship management (CRM) platform for scaling companies, announced today the launch of The CRM Platform Fund — a $100 million fund to…
Read MoreALIDA ANNOUNCES $20 MILLION EQUITY INVESTMENT FROM ROUND13 GROWTH FUND
- October 13, 2021
TORONTO — October 13, 2021 — Alida, a leader in Total Experience Management (TXM), today announced the closing of a new $20 million Series D funding round by Round13 Growth Fund, a highly-respected, late-stage growth equity investment…
Read MoreVHT Promotes ‘The Voice of the Customer’ with Acquisition of Survey Dynamix
- October 13, 2021
NASHVILLE, Tenn.–(BUSINESS WIRE)–VHT, a leading provider of customer-experience software, has acquired Survey Dynamix, a provider of customer-feedback technology based in Brisbane, Australia. The acquisition enhances…
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