Alterna CX Welcomes Customer Experience Authority Don Peppers to its Advisory Board
- February 3, 2022
Claymont, Delaware--(Newsfile Corp. - February 3, 2022) - Customer experience (CX) authority Don Peppers has joined the Advisory Board of Alterna CX, a company recognized for its AI-based solutions for companies seeking to track, measure, manage...
Read MoreCSG XPONENT UNLEASHES THE POWER TO CREATE EXTRAORDINARY CUSTOMER EXPERIENCES FOR LEADING BRANDS
- October 19, 2021
DENVER, Oct. 19, 2021 — CSG® (NASDAQ: CSGS) is transforming the way companies engage with customers by arming today’s leading brands with future-ready, innovative solutions that drive extraordinary customer experiences and…
Read MoreNowVertical Group Enters into a Definitive Agreement to Acquire Affinio Inc.
- October 19, 2021
TORONTO, Oct. 19, 2021 /CNW/ – NowVertical Group Inc. (TSXV: NOW) (“NOW” or the “Company”), a global big data software and services company, is pleased to announce that it has entered into a definitive agreement to acquire 100% of the issued and…
Read MorePoor Customer Experiences Put $1.9 Trillion in Consumer Spending at Risk Annually, New Qualtrics XMI Study Finds
- October 19, 2021
PROVO, Utah & SEATTLE–(BUSINESS WIRE)–New research from Qualtrics (Nasdaq: XM) found that U.S. businesses risk losing $1.9 trillion in consumer spending due to poor service experiences. Approximately one in five consumers say…
Read MoreIntelePeer Listed as a Representative Vendor in 2021 Gartner® Market Guide for Communications Platform as a Service
- October 19, 2021
San Mateo, CA – Oct. 19, 2021 – IntelePeer, a leading provider of Communications Platform as a Service (CPaaS) solutions, today announced that it was identified as a Representative Vendor in the Gartner® “Market Guide for…
Read MoreEnergage Makes Pulsing for Continuous listening Easier and More Effective
- October 19, 2021
EXTON, PA. (PRWEB) OCTOBER 19, 2021 Energage, a technology company that empowers workplace excellence and the organization behind the Top Workplaces awards, announced enhancements to its Pulse solution to help organizations better…
Read MoreMedallia Becomes the Official Feedback Partner for The McLaren Formula 1 Team
- October 19, 2021
SAN FRANCISCO, Calif., October 19, 2021 – Medallia, Inc. (NYSE: MDLA), the global leader in customer and employee experience, and McLaren Racing today announced a partnership establishing Medallia as the Official Feedback Partner for…
Read MoreWorkhuman® Partners with Service Credit Union to Double-Down on the Human Workplace
- October 19, 2021
FRAMINGHAM, Mass., and DUBLIN – October 19, 2021 – Workhuman®, pioneers of the human workplace, today announced they are working with Service Credit Union, New Hampshire’s largest credit union with more than 800 employees…
Read MoreWorkday Announces a More Immersive Digital Experience for Employees With Workday Everywhere
- October 19, 2021
PLEASANTON, Calif., Oct. 19, 2021 (GLOBE NEWSWIRE) — Workday, Inc. (NASDAQ: WDAY), a leader in enterprise cloud applications for finance and human resources, today announced Workday Everywhere, packaged connectors that…
Read MoreVonage Adds Conversational Commerce Solution To Its Product Portfolio With Acquisition Of Jumper.ai
- October 19, 2021
HOLMDEL, N.J., Oct. 19, 2021 /PRNewswire/ — Vonage (Nasdaq: VG), a global leader in cloud communications helping businesses accelerate their digital transformation, today announced that it has acquired Jumper.ai, a Singapore-based leader…
Read MoreHeap Insights Report Indicates That Over 80% of Funnel Analyses Miss Important Interactions in the Customer Journey
- October 19, 2021
SAN FRANCISCO–(BUSINESS WIRE)–Heap, the leading digital insights platform, today published its latest Digital Experience Insights report, which, after analyzing millions of anonymized user events, found that 84% of funnel analyses…
Read MoreNICE Drives Accelerated CX Transformation for Globe Telecom
- October 19, 2021
Hoboken, N.J., October 19, 2021 – NICE (Nasdaq: NICE) today announced that it powered the efficient governance and accelerated CX transformation of Globe Telecom’s Workforce Management (WFM) Operational Command Center…
Read MoreTELUS International ranks among Top 3 Digital CX Providers in HFS Top 10: CX Services in the Pandemic Economy
- October 19, 2021
VANCOUVER, British Columbia–(BUSINESS WIRE)–TELUS International (NYSE and TSX: TIXT), a leading digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions for global and disruptive brands, has been…
Read MoreNew Study Reveals Pivotal Role of Customer Experience (CX) in Driving Business Results
- October 19, 2021
HARTFORD, Conn., Oct. 19, 2021 /PRNewswire/ — A new study reveals the significant payoff (and penalties) associated with customer experience quality in today’s marketplace. Widely loved brands with strong consumer feedback ratings…
Read MoreThe rise of the “omnisumer” offers energy providers an opportunity to create a sophisticated customer experience
- October 19, 2021
LONDON, Oct. 19, 2021 /PRNewswire/ — A perfect storm of government policy, consumer trends and technology is accelerating the energy transition. And while much of the discussion centers around renewables and infrastructure, it…
Read MoreOrscheln Farm & Home Deploys Amperity CDP to Deliver Personalized Customer Experiences
- October 19, 2021
SEATTLE, October 19, 2021 – Orscheln Farm & Home, a leader in midwest-based farm and home goods, is collaborating with Amperity Customer Data Platform (CDP) to unify customer data to help better understand legacy customers and serve new…
Read MoreDialpad acquires Koopid to offer comprehensive and intelligent omnichannel support through Dialpad Contact Center
- October 19, 2021
SAN FRANCISCO — October 19, 2021 — Dialpad Inc., the industry leader in AI-powered communication and collaboration, today announced its acquisition of Koopid, the premier AI-driven platform for an omnichannel customer experience (CX)….
Read MoreClarivate CX Journey Management named as a 2021 Technology Leader in Quadrant Knowledge Solutions’ SPARK Matrix for Customer Journey Mapping (CJM), 2021
- October 19, 2021
MIDDLETON, Mass., Oct. 19, 2021 /PRNewswire/ — Quadrant Knowledge Solutions announced today that it has named Clarivate CX Journey Management as a 2021 technology leader in the SPARK Matrix analysis of the global Customer Journey Mapping (CJM)…
Read MoreNine in 10 Americans Believe Bots Will Be Important for the Future of Work
- October 18, 2021
VANCOUVER, British Columbia–(BUSINESS WIRE)–The prolonged pandemic has already brought many changes to the workplace, and according to a new TELUS International survey announced today, 90% of U.S. employees believe bots will play a key role as…
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