Salesforce Announces Timing of its Fourth Quarter and Full Year Fiscal 2022 Results Conference Call
- February 3, 2022
SAN FRANCISCO--(BUSINESS WIRE)-- Salesforce (NYSE: CRM), the global leader in CRM, today announced that its fourth quarter and full fiscal year 2022 results will be released on Tuesday, March 1, 2022, after the close of the market. The company will...
Read MoreReltio Integration Hub Launched to Deliver Faster Value from Data
- October 21, 2021
Redwood City, Calif. — October 21, 2021 — Reltio, an award-winning provider of the first cloud-native, software-as-a-service (SaaS) data platform used by companies worldwide to accelerate the value of their data, today announced the launch…
Read MoreFirstup Announces Orchestrated Email to Help Internal Communications Teams Personalize the Digital Employee Experience
- October 21, 2021
SAN FRANCISCO, Oct. 21, 2021 /PRNewswire/ — Firstup, the digital employee experience leader, today introduced Firstup Email, which helps internal communications teams deliver an enhanced digital employee experience. To help enterprises overcome…
Read MoreInMoment Announces Appointment of Mehul Nagrani as General Manager, AI Product & Technology
- October 21, 2021
SOUTH JORDAN, Utah–(BUSINESS WIRE)–InMoment®, the leading provider of Experience Improvement (XI)™ solutions, announced today it has appointed Mehul Nagrani as General Manager, AI Product & Technology. Mehul brings extensive experience in…
Read MoreDoxim Customer Engagement Management Platform (CEM) Latest Release Increases Staff Efficiency, Streamlines and Optimizes Customer Touchpoints
- October 21, 2021
Toronto, ON October 22, 2021 – Doxim, the leading customer communications management (CCM) and engagement technology provider serving financial and regulated markets, today announced the general availability of its October release of…
Read MoreSuiteCX named as a 2021 Technology Leader in Quadrant Knowledge Solutions’ SPARK Matrix for Customer Journey Mapping (CJM), 2021
- October 21, 2021
MIDDLETON, Mass., Oct. 21, 2021 /PRNewswire/ — Quadrant Knowledge Solutions announced today that it has named SuiteCX as a 2021 technology leader in the SPARK Matrix analysis of the global Customer Journey Mapping (CJM)…
Read MoreMerkle and TransUnion Partner to Enhance Audience Activation Across Connected TV
- October 21, 2021
COLUMBIA, Md., October 21, 2021–(BUSINESS WIRE)–Merkle, a leading data-driven customer experience management (CXM) company, has announced its new partnership with TransUnion (NYSE: TRU). Through the partnership, Merkle’s identity resolution and…
Read MoreOlo to Acquire Wisely, a Leading Customer Intelligence and Engagement Platform for Restaurants
- October 21, 2021
NEW YORK–(BUSINESS WIRE)–Olo Inc. (NYSE:OLO), a leading on-demand commerce platform powering the restaurant industry’s digital transformation, today announced it will acquire Wisely Inc., a leading customer intelligence and engagement platform…
Read MoreNew Report From Deloitte Digital and Twilio Reveals Disconnect Between Leader Perceptions and Consumer Values Around Trust, Provides Pathway for Brands to Close the Trust Gap
- October 20, 2021
NEW YORK, Oct. 20, 2021 —Deloitte Digital, the experience consultancy, and Twilio Inc. (NYSE: TWLO) (LTSE: TWLO), the leading cloud communications platform, today announced the results of a joint study exploring the divergent…
Read MoreDiscount Tire Taps InMoment To Help Enhance Customer Experience for Fleet and B2B Segment
- October 20, 2021
SCOTTSDALE, Ariz., Oct. 20, 2021 /PRNewswire/ — Discount Tire, the world’s largest independent tire and wheel retailer, has partnered with InMoment®, the leading provider of Experience Improvement (XI)™, to launch a new customer experience…
Read MoreCU SOL & CRMNEXT To Partner On CU SAFE Initiative
- October 20, 2021
NOVATO, Calif., Oct. 20, 2021 /PRNewswire/ — CU SOL and CRMNEXT are proud to announce an alliance between their respective organizations, as well as the launch of the CU SAFE initiative. CU SOL, an Albuquerque,…
Read MoreIntroducing Twilio Engage, the First Growth Automation Platform for the Digital Era
- October 20, 2021
SAN FRANCISCO, October 20, 2021 — Today at SIGNAL 2021, Twilio (NYSE: TWLO) (LTSE: TWLO), the leading cloud communications platform, announced the launch of Twilio Engage, a first-of-its-kind growth automation platform that…
Read MoreToday at Amazon Accelerate: Amazon Launches New Innovations for Brands as It Announces Over 100,000 Brands Have Joined Its U.S. Store in 2021
- October 20, 2021
SEATTLE–(BUSINESS WIRE)–Today at the Accelerate 2021 conference, Amazon (NASDAQ: AMZN) announced that more than 100,000 brands have started selling in Amazon’s U.S. store so far this year, with sales by brands up 60% year over year for the…
Read MoreIDC Future Enterprise Resiliency and Spending Survey Highlights Key Findings in the Areas of Customer Experience, Enterprise Intelligence, and Digital Sovereignty
- October 20, 2021
NEEDHAM, Mass., October 20, 2021 – Recent results from the International Data Corporation (IDC) Future Enterprise Resiliency and Spending (FERS) survey shed light on several key areas of digital transformation. In this global survey,…
Read MoreInfutor’s Award-Winning Total Consumer Insights Now Offers Consumer-Centric Premium Packages
- October 20, 2021
Just six months after launching its most robust consumer dataset to date, consumer identity management expert Infutor today introduced Premium Packages for its award-winning Total Consumer Insights solution. Offering additional consumer-centric…
Read MoreLinc’s Premier CX Automation Solution Now Available in Kustomer App Marketplace
- October 20, 2021
SAN FRANCISCO, CA –News Direct– Linc Today, Linc announced that its leading CX Automation solution has been added to the top-rated CRM Kustomer’s App Marketplace. This new integration fosters a closer connection between AI and live customer…
Read MoreNavistar, Global Truck Manufacturer, Deploys Bright Pattern Contact Center Software for Digital CX Across Mexico
- October 19, 2021
South San Francisco, Calif., October 19, 2021 — Bright Pattern, a leading provider of AI-powered cloud contact center software, has been deployed by a global truck manufacturer, Navistar. Navistar needed an omnichannel contact center…
Read MoreNuuday Infuses AI Into Customer Experience With the Avaya OneCloud Experience Platform
- October 19, 2021
GITEX Global – Dubai, United Arab Emirates – October 19, 2021 – Nuuday, Denmark’s largest provider of broadband, communication and entertainment services, has launched “Josefine,” an AI-powered voicebot capable of delivering…
Read MoreConsumers to Businesses: Your Customer Service is Trying Too Hard, and Not Where it Matters
- October 19, 2021
SAN FRANCISCO, Oct. 19, 2021 /PRNewswire/ — Genesys®, a global cloud leader in customer experience orchestration, announced the “State of Customer Experience” report, which examines consumer preferences and how businesses are approaching…
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