Contentsquare’s Retailers on Retail 2022 Report Reveals Key Insights, Strategies, and Advice on the Impact of Digital Transformation and Mobile for the Year Ahead
- February 9, 2022
NEW YORK--(BUSINESS WIRE)--Contentsquare, the leading experience analytics company, today released its 2022 Retailers on Retail Report, which features 13 top retail experts from 11 global brands on their tips for a successful year in retail....
Read MorePoint of no return: 89% of consumers identify returns as priority for ecommerce retailers
- February 1, 2022
London UK; 1st February 2022: 89% of consumers identify ease of returns as top priority when purchasing online. That’s according to new data from delivery experience platform Sorted, which found that retailers who get the returns process…
Read MoreYext Becomes First Federated AI Search Integration in the Freshworks Marketplace
- February 1, 2022
NEW YORK, Feb. 1, 2022 /PRNewswire/ — Yext, Inc. (NYSE: YEXT), the AI Search Company, today announced a new integration with Freshdesk, a customer experience solution that provides helpdesk support by Freshworks, Inc., to equip businesses…
Read MoreNetcracker Extends Strategic Relationship With T-Mobile, America’s 5G Leader
- February 1, 2022
WALTHAM, Mass.–(BUSINESS WIRE)–Netcracker Technology announced today that T–Mobile has extended its BSS and managed services partnership for its wholesale business, which includes the MVNO and IoT markets. Netcracker Digital BSS,…
Read MoreContent Guru and FourNet Join Forces In New Partnership
- February 1, 2022
Contact center and customer experience technology leader, Content Guru, today announced its new partnership with FourNet, the award-winning provider of cloud and managed services. The new alliance will marry FourNet’s sixteen years’…
Read MoreFormation Releases “Three-Step Offer” Capability
- February 1, 2022
SAN FRANCISCO–(BUSINESS WIRE)–Formation, the Dynamic Offer Platform (DYNO) company, continues to expand its offer library with the announcement and general availability of additional gamified three-step offers. As marketers look to deepen the…
Read MoreMerkle’s Q4 2021 Digital Marketing Report Highlights Key Behavioral Shifts Driving Advertising Spend Across Channels
- February 1, 2022
COLUMBIA, Md.–(BUSINESS WIRE)–Merkle (www.merkleinc.com), a leading technology-enabled, data-driven customer experience management (CXM) company, has released its Q4 Digital Marketing Report (DMR), a quarterly research report that…
Read MoreTalkdesk Appoints Tom Reilly to Board of Directors
- February 1, 2022
SAN FRANCISCO–(BUSINESS WIRE)–Talkdesk®, Inc., a global cloud contact center leader for customer-obsessed companies, announced today that Tom Reilly has joined the company’s Board of Directors. Reilly’s board leadership has accelerated the…
Read MoreNearly a Half of Customers Are Abandoning Financial Services Websites
- February 1, 2022
NEW YORK–(BUSINESS WIRE)–Just under half (47%) of visitors to financial services websites leave after seeing only one page of content. This figure is even higher for those visiting websites from a mobile device (51%). That’s according to the…
Read MoreSugarCRM Introduces Integrated Playbook Functionality to Support Guided Selling and CRM Process Automation
- February 1, 2022
CUPERTINO, Calif.–(BUSINESS WIRE)–SugarCRM, provider of the award-winning AI-driven CRM platform, today introduced integrated “playbook” functionality to support guided selling and advanced CRM process automation. The no-code toolset…
Read MoreCalabrio Releases New Performance Coaching to Facilitate Agent Success and Customer Service Excellence
- February 1, 2022
MINNEAPOLIS–(BUSINESS WIRE)–Calabrio, the customer experience intelligence company, today announced its new coaching solution for agent performance management, Calabrio Performance Coaching. The machine-learning-enabled module in the…
Read MoreInMoment Further Extends AI-Powered Technologies to Advance Experience Improvement
- February 1, 2022
SALT LAKE CITY–(BUSINESS WIRE)–InMoment®, the leading provider of Experience Improvement (XI)™ solutions, announced today InMoment AI™, a new layer of intelligence in the XI Platform to enable brands to grow through a better understanding of…
Read Moredefi SOLUTIONS Business Process Outsourcing (BPO) Implements State-of-the-Art Technology: Amazon Lex, chatbots with conversational AI, and Genesys®, a global cloud leader in customer experience orchestration
- February 1, 2022
WESTLAKE, Texas–(BUSINESS WIRE)–defi SOLUTIONS is pleased to announce the implementation of both Amazon Lex and Genesys Cloud CX™ to empower its business process outsourcingteam that represents lenders from across the US and in…
Read More1STREAM LAUNCHES NEW CUSTOMER EXPERIENCE MANAGEMENT PLATFORM, 1CRM
- February 1, 2022
Cloud technology specialists, 1Stream, has launched a new customer relationship management platform, 1CRM. This innovative new offering is designed to manage customer experiences and drive sales from one centralised, omni-channel…
Read MoreCellcom Sees Increase in Customer Service Agent Productivity and Improved Customer Experience Through Digital Modernization Project in Cooperation with Amdocs
- February 1, 2022
JERSEY CITY, NJ – February 1, 2022 – Amdocs (NASDAQ: DOX), a leading provider of software and services to communications and media companies, today announced that it has completed a digital modernization project with Israeli telecoms…
Read MoreNew Research from Nexthink Indicates IT Leaders Lack the Visibility Needed to Create a Positive Digital Employee Experience
- February 1, 2022
LAUSANNE, Switzerland & BOSTON–(BUSINESS WIRE)–Nexthink, the leader in Digital Employee Experience (DEX) management software, today announced findings from a new industry report in collaboration with Pulse.QA, on IT leaders’ spending…
Read MoreVodacom Group Partners with Amdocs to Create African Center of Excellence for Next-Generation Customer Experience in 5G Era
- February 1, 2022
JERSEY CITY, NJ – February 1, 2022 – Amdocs (NASDAQ: DOX), a leading provider of software and services to communications and media companies, today announced that it has partnered with Vodacom Group (Vodacom), a leading African…
Read MoreCustomer experience equally important as price for today’s modern consumer
- February 1, 2022
LONDON, February 1, 2022 Customer experience (CX) has become as pivotal as price when it comes to purchasing decisions, demonstrating its importance to business success and a conversation that must break into the boardroom, according to…
Read MoreMain Driver for Revenue Growth and Customer Experience – The Service Department – Per New ServiceMax & Worldwide Business Research Report
- February 1, 2022
PLEASANTON, Calif., Feb. 1, 2022 /PRNewswire/ — ServiceMax, Inc., a leader in asset-centric field service management, today released the results of joint research report with Worldwide Business Research (WBR) that uncovers how CSOs…
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