ISC-CX Becomes the Official Feedback Partner of Poke House
- February 3, 2022
MUNICH, GERMANY (PRWEB) FEBRUARY 03, 2022 ISC-CX, the leading provider of customer experience programs worldwide for over 20 years, announced today that Poke House selected ISC-CX as their digital customer experience company of choice. Poke...
Read MoreNew Acquia Practice Certification Enables Customers to Select Partners with Exceptional Capabilities
- October 27, 2021
BOSTON, October 27, 2021—Acquia, the open digital experience company, today launched the Acquia Practice Certification program. Acquia Practice Certification signifies proven technical and implementation expertise, helping…
Read MoreAirship Unveils the Airship App Experience Platform, Making it Much Simpler and Faster for Brands to Capture More Business Value from Mobile Apps
- October 27, 2021
PORTLAND, Ore. and LONDON — October 27, 2021 – Later today at Elevate 2021, the mobile app experience company Airship will debut its next-generation App Experience Platform that makes it simple to create, measure and perfect…
Read MoreLivePerson acquires VoiceBase and Tenfold to power scaled Voice AI innovation
- October 27, 2021
NEW YORK, Oct. 27, 2021 /PRNewswire/ — LivePerson, Inc. (Nasdaq: LPSN), a global leader in Conversational AI, today announced two major strategic acquisitions: VoiceBase, a leader in real-time speech recognition and conversational analytics;…
Read MoreActionIQ Launches Industry-First Fully Integrated Real-Time Customer Experience Solution
- October 27, 2021
NEW YORK, Oct. 27, 2021 /PRNewswire/ — ActionIQ, the leading Enterprise Customer Data Platform (CDP), today announced the general availability of ActionIQ Real-Time Customer Experiences (RTCX). With RTCX added to ActionIQ’s…
Read MoreAlgonomy and Pizza Hut Indonesia Elevate Partnership to Serve up Hyper Personalized Digital Customer Experiences
- October 27, 2021
San Francisco and Bengaluru – Oct 27, 2021 – PT. SARIMELATI KENCANA TBK, one of Indonesia’s top franchised restaurant operators with more than 520 Pizza Hut stores across all islands, has expanded its strategic partnership…
Read MoreVonage Virtual Convo Event to Highlight How APAC Businesses Can Drive Customer Engagement Through Technology
- October 27, 2021
SINGAPORE–(BUSINESS WIRE)–Oct. 27, 2021– Vonage (Nasdaq: VG), a global leader in cloud communications helping businesses accelerate their digital transformation, is hosting the APAC Vonage Convo Virtual on 11 November…
Read MoreSmart Communications and Guidewire Surpass 100 Mutual Customers
- October 27, 2021
LONDON and NEW YORK and SAN MATEO, Calif., Oct. 27, 2021 (GLOBE NEWSWIRE) — Smart Communications™, a leading technology company focused on helping businesses engage in more meaningful customer conversations, and Guidewire Software,…
Read MoreUJET Continues to Grow C-Suite With the Addition of Tom Puorro as Chief Business Officer
- October 27, 2021
SAN FRANCISCO–(BUSINESS WIRE)–UJET, Inc., the world’s first and only CCaaS 3.0 cloud contact center, today announced the continued expansion of its executive leadership team with the appointment of Tom Puorro as Chief Business Officer (CBO). In…
Read MoreSkyPoint Cloud announces launch of SkyPoint Predict – predictive customer data insights product
- October 27, 2021
PORTLAND, ORE. (PRWEB) OCTOBER 27, 2021 SkyPoint Cloud (SkyPoint), the privacy-first customer data platform that enables consumer and healthcare brands to build deeper relationships with their customers, today announced the launch of…
Read MoreHaptik Partners with Weefer Indonesia to Transform Customer Experience for ASEAN Enterprises
- October 27, 2021
MUMBAI, India–(BUSINESS WIRE)–Jio Haptik Technologies Limited (Haptik), one of the world’s largest conversational AI companies and a subsidiary of Reliance Jio Platforms, today announced a strategic partnership with Weefer Indonesia, a…
Read MoreHaptik launches new self-serve Enterprise CX Platform to enable Conversational AI solutions in less than 7 days
- October 27, 2021
NEW YORK, Oct. 27, 2021 /PRNewswire/ — Jio Haptik Technologies Limited (Haptik), a subsidiary of the $70 billion Jio Platforms group, today announced the launch of their new self-serve Enterprise CX platform to help brands build cutting edge…
Read MoreSalesforce and DocuSign Team Up to Enable Contract Collaboration Through Slack, Help Drive Customer Revenue, and Create Digital-First Customer Experiences
- October 27, 2021
San Francisco – October 27, 2021 – Salesforce (NYSE: CRM) and DocuSign (NASDAQ:DOCU) today announced an expansion of their global strategic partnership to build new joint solutions that make it easier for customers to accelerate how…
Read MoreDoxim Positioned as a Leader on 2021 Aspire CCM-CXM Service Provider Leaderboard
- October 27, 2021
Detroit, MI October 27, 2021 — Doxim, the leading customer communications management (CCM) and engagement technology provider serving financial and regulated markets, today announced that it has been recognized as a leader on the inaugural…
Read MoreSAP and Qualtrics Launch Concur® Experience Optimizer
- October 27, 2021
BELLEVUE, Wash. and PROVO, Utah — Oct. 27, 2021 — SAP SE (NYSE: SAP) and Qualtrics (Nasdaq: XM) today announced the availability of Concur® Experience Optimizer, a new solution that allows companies to improve employee…
Read MoreHypergrowth UK auto insurance firm selects eGain for knowledge-powered customer engagement
- October 26, 2021
Sunnyvale, CA (October 26, 2021): eGain Corporation (NASDAQ: EGAN), a leading cloud platform provider for customer engagement automation, today announced that one of UK’s fastest growing motor insurers has selected eGain as their new…
Read MoreCreative Virtual Awarded for Innovative Conversational AI Technology and Consultation Expertise
- October 26, 2021
Creative Virtual, a world leader in conversational AI for customer and employee engagement, have been named ‘Best Conversational AI Solutions Provider – London’ in Corporate Vision’s 2021 Media Innovator Awards. This award…
Read MoreEvent Services Group Selects SugarCRM to Streamline Event Management and Planning Processes
- October 26, 2021
CUPERTINO, Calif. – October 26, 2021 – SugarCRM, provider of the award-winning AI-driven CRM platform, today announced Event Services Group (ESG), a nationwide turnkey production and event planning firm, has selected Sugar to centrally…
Read MoreIntelePeer Names Tom Dziersk Chief Revenue Officer
- October 26, 2021
San Mateo, CA – Oct. 26, 2021 – IntelePeer, a leading Communications Platform as a Service (CPaaS) provider, announces the appointment of Tom Dziersk to Chief Revenue Officer (CRO). A high-impact C-level executive with expertise in…
Read MoreLatest Research
Employee Experience
Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies
Read MoreCX in the Healthcare Industry
Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts
Read MoreCX Market Forecasts
Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience
Read MoreCustomer Insights & Feedback
Market Drivers and Barriers, Key Industry Players, Market Sizing and Forecasts, and Case Studies
Read More