eGain reports record revenue in second quarter of fiscal 2022, up 20% year over year, and raises revenue guidance for full fiscal year
- February 3, 2022
Sunnyvale, CA (February 3, 2022) – eGain (NASDAQ: EGAN), a leading cloud platform provider of customer engagement automation, today announced financial results for its fiscal 2022 second quarter ended December 31, 2021. “Strong...
Read MoreForsta Partners with Lumoa to Deliver Powerful, AI-Driven Analytics To CX, EX and Market Research Professionals
- November 1, 2021
NEW YORK, LONDON and OSLO, Norway, Nov. 1, 2021 /PRNewswire/ — Forsta, the leading Customer Experience and Research Technology company created earlier this year by the merger of Confirmit, FocusVision and…
Read MoreThoma Bravo Completes Acquisition of Medallia
- October 29, 2021
SAN FRANCISCO–(BUSINESS WIRE)–Thoma Bravo, a leading software investment firm, today announced the completion of its acquisition of Medallia, a global leader in customer and employee experience, in an all-cash transaction valued at $6.4 billion….
Read MoreHuawei Wins 2021 TM Forum Best Implementation of Innovative Technology Solutions for Leveraging AI/ML to Drive CX Business Outcomes Proactively Catalyst Project
- October 29, 2021
[London, UK, October 29, 2021] The catalyst project “Leveraging AI/ML to drive CX business outcomes proactively”, won the TM Forum “best implementation of innovative technology solutions” award for generating business value and deliverables…
Read MoreZendesk to Acquire Momentive and Its Iconic SurveyMonkey Platform
- October 28, 2021
Beloved customer service and customer feedback brands will create powerful new Customer Intelligence company that enables businesses to build more meaningful relationships Combination expected to be growth accretive by 2023 and accelerate…
Read MoreVonage and Etisalat Digital Announce Strategic Partnership, Offering Customised CPaaS solutions Across the UAE
- October 28, 2021
DUBAI, United Arab Emirates–(BUSINESS WIRE)–Vonage (Nasdaq: VG), a global leader in cloud communications helping businesses accelerate their digital transformation, has announced a strategic partnership with Etisalat Digital, the business unit…
Read MoreSitel Group® Receives 2021 Customer Experience Innovation Award from CUSTOMER Magazine
- October 28, 2021
MIAMI, Oct. 28, 2021 /PRNewswire/ — Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions, announced today that TMC, a global, integrated media company, has named its Zenni…
Read MoreYext Announces Collaboration with Acquia to Deliver New AI Search Integrations
- October 28, 2021
NEW YORK, Oct. 28, 2021 /PRNewswire/ — Yext, Inc. (NYSE: YEXT), the AI Search Company, today announced new integrations that enable businesses to seamlessly implement AI-powered search experiences on websites built with…
Read Moreinvolve.ai Hires Former SAP, LinkedIn Exec Mary Poppen to Start The Customer Intelligence Movement
- October 28, 2021
LOS ANGELES–(BUSINESS WIRE)–involve.ai, the industry’s first true Customer Intelligence platform that leverages Artificial Intelligence (AI) to transform customer success teams, announced today that Mary Poppen has joined the company as Chief…
Read MoreSimon Data Deepens Its Data-Driven Personalization With Advanced Cross Channel Marketing Platform
- October 28, 2021
NEW YORK, NY / ACCESSWIRE / October 28, 2021 / Simon Data, a leading data-driven marketing platform, today announced the launch of two new products and a major expansion of its industry-leading CDP product to help digitally native and…
Read More8×8 Delivers New XCaaS™ Enterprise Meetings Capabilities For Improved Company-Wide Collaboration
- October 28, 2021
CAMPBELL, Calif.–(BUSINESS WIRE)– 8×8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform, today announced new 8×8 XCaaS™ (eXperience Communications as a Service™) enhancements, including advanced enterprise…
Read MoreRudderStack Announces Partnership with Amplitude to Enable Deeper Product Analytics
- October 28, 2021
SAN FRANCISCO–(BUSINESS WIRE)–RudderStack today announced a partnership with Amplitude (Nasdaq: AMPL) to enable organizations to get deeper product insights, faster. Amplitude, the pioneer in digital optimization, helps businesses close the…
Read MoreAternity Unifies Customer and Employee Digital Experience Management with New User Journey Intelligence
- October 28, 2021
CAMBRIDGE, Mass.–(BUSINESS WIRE)–Aternity®, the leader in Digital Experience Management (DEM), today announced Aternity User Journey Intelligence, expanding its digital experience management (DEM) solution into customer service management….
Read MoreMedallia Reaches Critical Milestone in Healthcare Experience as an Approved HCAHPS Vendor
- October 28, 2021
SAN FRANCISCO, Calif. – October 28, 2021 – Medallia, Inc. (NYSE: MDLA), the global leader in customer and employee experience, today announced that the Centers for Medicare & Medicaid Services (CMS) has approved Medallia as a…
Read MoreNICE CXone Accelerates CX Digital Transformation with New Integrated Intelligent Self-Service and Enlighten AI-Powered Agent Engagement Solutions
- October 28, 2021
Hoboken, N.J., October 28, 2021 – NICE (Nasdaq: NICE) today announced the CXone Fall 2021 release, which includes innovative capabilities that help businesses address the growing demand for digital interactions and intuitive…
Read MoreNICE Launches Enlighten AI for Vulnerable Customers, Supporting the Delivery of Fair Treatment to Consumers and Driving Compliance with the FCA
- October 28, 2021
Hoboken, N.J., October 28, 2021 – NICE today announced the launch of Enlighten AI for Vulnerable Customers to support UK businesses in providing fair treatment to vulnerable consumers and driving compliance with the Financial Conduct…
Read MoreOptimove Announces Integration with Criteo to Scale Multichannel Marketing Orchestration
- October 28, 2021
NEW YORK, Oct. 28, 2021 /PRNewswire/ — Optimove, the leading global CRM Marketing platform, today announced an integration with Criteo, that will allow Optimove’s clients to better personalize customer experiences using digital…
Read MoreAwardco Raises $65 Million in Series A Funding to Accelerate the Rewards and Recognition Revolution
- October 28, 2021
PROVO, Utah, Oct. 28, 2021 /PRNewswire/ — Awardco, the employee rewards and recognition company that builds culture through value-driven recognition, announced today that it raised $65 million in Series A funding to…
Read MoreStuzo to Power Marathon Petroleum Corporation eCommerce and Cross-Channel Consumer Experience Program
- October 28, 2021
Philadelphia, PA, October 28, 2021 — Stuzo announced today that its Open Commerce® product suite has been selected by Marathon Petroleum Corporation to bring to market an eCommerce solution across its Marathon branded…
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