International kitchen provider Kvik selects Agillic and Tealium to optimise its customer journey
- February 3, 2022
Press release, Copenhagen, 3 February 2022 Danish kitchen provider Kvik is cooking up a new marketing plan to boost expansion across its thirteen regions of operation. To support this...
Read MoreIndustry Study Reveals B2C Ecommerce Leaders Are Fast-Tracking Social Commerce Initiatives, But Fewer than 30% Are Prioritizing the Full Customer Journey
- November 2, 2021
New York, 2 November, 2021 – Emplifi, a leading unified customer experience platform, today released a commissioned study conducted by Forrester Consulting on behalf of Emplifi uncovering insights from more than 220 global enterprise…
Read MoreCreatio Recognized in 2021 Gartner® Critical Capabilities for Enterprise Low-code Application Platforms Report
- November 2, 2021
Creatio, a global software company that provides a leading no-code platform for process management and CRM, has been included in the 2021 Gartner ® Critical Capabilities for Enterprise Low-code Application Platforms (LCAP) report. Creatio was…
Read MoreZappix Announces Expanded Talkdesk Partnership with Integrated Visual Self-Service Solutions
- November 2, 2021
BURLINGTON, MASS. (PRWEB) NOVEMBER 02, 2021 Zappix, the leading On-Demand Visual Self-Service provider, today announced an expanded partnership with Talkdesk, the global customer experience leader for customer-obsessed companies, to offer…
Read MoreMomentive Named in Inc.’s First-Annual Best-Led Companies
- November 2, 2021
SAN MATEO, Calif., Nov. 02, 2021 (GLOBE NEWSWIRE) — Momentive (NASDAQ: MNTV—formerly SurveyMonkey), an agile experience management company, ranked among the strongest U.S. firms with revenue of $50 million to $2 billion in the 2021 Inc. Best-Led…
Read MoreKeap’s Landing Page and Funnel Builder Enhancements Help Entrepreneurs Simplify Business Growth
- November 2, 2021
CHANDLER, Ariz., Nov. 2, 2021 /PRNewswire/ — Keap, the leader in sales and marketing automation software for small business entrepreneurs, today announced a new landing page builder to its Pro and Max editions as well as an all-new…
Read MoreSprinklr Named to Inc.’s 2021 Best-Led Companies List
- November 2, 2021
NEW YORK, NY — November 2, 2021 – Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that it has been named to Inc.’s prestigious first…
Read MoreMedallia Introduces The Next Generation of Digital Experience Management
- November 2, 2021
SAN FRANCISCO, Calif. – November 2, 2021 – Medallia, Inc., the global leader in customer and employee experience, today announced the launch of the integrated Medallia Digital Suite, the only platform that combines actionable…
Read MoreAviva Singlife Selects Qualtrics to Deliver Superior Experiences Aligned to Customers’ Evolving Needs
- November 2, 2021
SINGAPORE, Nov. 2, 2021 — Qualtrics (Nasdaq: XM), the leader and creator of the Experience Management (XM) category, today announced that Aviva Singlife, a leading financial services company in Southeast Asia, has…
Read MoreEspressive to Integrate with Microsoft Viva Connections to Provide Immediate, Autonomous Employee Self-help
- November 2, 2021
SANTA CLARA, Calif.–(BUSINESS WIRE)–Espressive, a pioneer in artificial intelligence (AI) for enterprise service management (ESM), today announced it will be integrating its technology with Microsoft Viva Connections, one of four modules that…
Read MoreQualtrics Announces Launch of Public Offering
- November 2, 2021
PROVO, Utah & SEATTLE–(BUSINESS WIRE)–Qualtrics (Nasdaq: XM), the leader and creator of the Experience Management (XM) category, announced today the launch of its proposed public offering of 21,482,277 shares of its Class A common stock. All…
Read MoreNew Survey Finds 94% of Respondents Believe Digital Transformation Initiatives Will Have a Positive Impact on Customer Experience, Yet Run Average of 5 Months Behind
- November 2, 2021
REDWOOD CITY, Calif.–(BUSINESS WIRE)–Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, today released a new industry report showing international consensus among 1,000 business and IT decision makers…
Read MoreSharpen Recognized for Superior Overall Price, Performance, and Quality with Frost & Sullivan’s 2021 Customer Value Leadership Award
- November 2, 2021
INDIANAPOLIS–(BUSINESS WIRE)–Sharpen Technologies, developers of the agent-first omnichannel cloud contact center platform, was recognized by Frost & Sullivan with the 2021 Customer Value Leadership Award in the North American contact center…
Read MoreContent Guru Awarded a Place on the NHS Shared Business Services Patient/Citizen Communications and Engagement Solutions Framework
- November 2, 2021
Leading provider of cutting-edge cloud technology solutions, Content Guru, has been awarded a place on the 2021 the NHS Shared Business Services Patient/Citizen Communications and Engagement Solutions Framework. The framework aims to provide a…
Read MoreDixa and weWow Launch Strategic CX Partnership for Scale-ups
- November 1, 2021
Dixa and weWow showcase at Websummit 2021.Combination of CX technology and human talent provides a compelling opportunity for fast-growing companies to scale across Europe and the US, and leapfrog competition. COPENHAGEN, Denmark–(BUSINESS…
Read MoreNICE CXone Achieves Perfect Vendor Satisfaction Scores Across 15 Categories in DMG Consulting Report
- November 1, 2021
HOBOKEN, N.J.–(BUSINESS WIRE)–NICE (Nasdaq: NICE) today announced that CXone has received perfect 5.0 scores in 15 customer satisfaction categories across DMG Consulting’s 2021-2022 Cloud-Based Contact Center Infrastructure Product and Market…
Read MoreeGain Knowledge Hub™ now available on Genesys® AppFoundry™
- November 1, 2021
Sunnyvale, CA (November 01, 2021): eGain Corporation (NASDAQ: EGAN), a leading cloud platform provider for customer engagement automation, today announced that its award-winning solution for knowledge management—eGain Knowledge…
Read MoreContentsquare Helps Leading Constructions Materials Provider Cemex Drive Digital Growth
- November 1, 2021
NEW YORK–(BUSINESS WIRE)–Contentsquare, the global leader in digital experience analytics, announced today it is partnering with global building materials company CEMEX on improving the customer experience (CX). CEMEX embarked on a journey of…
Read MoreQuestionPro Acquires Bryght AI
- November 1, 2021
AUSTIN, Texas, Nov. 01, 2021 (GLOBE NEWSWIRE) — QuestionPro, a global leader in online survey and research services has acquired Bryght AI, a “conversational intelligence” platform that helps companies drive customer retention,…
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