Medallia Zingle Brings Real-Time Guest Engagement Platform to More Than 1,000 Hyatt Properties Globally
- February 3, 2022
SAN FRANCISCO--(BUSINESS WIRE)--Medallia, Inc., the global leader in customer and employee experience, today announced that more than 1,000 Hyatt properties will deploy Medallia Zingle’s messaging platform. Hyatt, a Medallia customer since...
Read MoreVerint Wins 2021 CUSTOMER Product of the Year and CRM Excellence Awards
- November 3, 2021
MELVILLE, N.Y.–(BUSINESS WIRE)–Verint® (Nasdaq: VRNT), The Customer Engagement Company™, announced today it has been recognized as a leader in two award categories* presented by CUSTOMER magazine and TMC, a global, integrated media…
Read MoreTreasure Data Raises $234 Million Led by SoftBank Corp., Accelerating Growth and Beyond Marketing Vision
- November 3, 2021
MOUNTAIN VIEW, CALIF. Nov. 3, 2021—Treasure Data™, the leading enterprise customer data platform (CDP), today announced it has secured $234 million in funding, becoming the largest-ever single funding round for a CDP. The investment is led by…
Read MoreTTEC EMEA Wins an Award at the Global Sourcing Association (GSA) Professional Awards 2021
- November 3, 2021
LONDON, Nov. 3, 2021 /PRNewswire/ — TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX (customer experience) technology and services innovators for end-to-end digital CX solutions today announced it has won a 2021 GSA Professional…
Read MoreInfutor Partners with HealthWise Data to Extend Health & Wellness Propensities to Total Consumer Insights
- November 3, 2021
Consumer identity management expert Infutor announced it has partnered with HealthWise Data, a data and analytics firm specializing in the healthcare industry, to make health & wellness propensities available as a Premium Package in Infutor’s…
Read MoreOfficium Labs Recognized for Best Customer Experience Strategy
- November 3, 2021
SAN FRANCISCO, November 3, 2021 (Newswire.com) – Officium Labs, a unique decentralized customer experience startup, has no less than four significant reasons to celebrate this week. The company was honored as a top finalist in three categories…
Read MoreLivePerson Announces Third Quarter 2021 Financial Results
- November 2, 2021
— Generates revenue of $118.3 million and growth of 25% year-over-year in the third quarter — Raises midpoint of 2021 revenue guidance — Closes two major strategic acquisitions, VoiceBase and Tenfold, accelerating voice product roadmap…
Read MoreAlida Appoints Nicolas Darveau-Garneau to Board of Directors
- November 2, 2021
TORONTO, November 02, 2021–(BUSINESS WIRE)–Alida, a visionary leader in Total Experience Management (TXM), today announced the appointment of Nicolas Darveau-Garneau to its Board of Directors. A strong entrepreneurial spirit coupled with a…
Read MorePapa Murphy’s launches customer experience management partnership with SMG
- November 2, 2021
KANSAS CITY, Mo. – Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, has announced a new customer experience management program with the nation’s…
Read MoreCallMiner Advances Industry-Leading Conversation Analytics Platform to Drive Insights and Innovation Across More Types of Customer Interactions
- November 2, 2021
WALTHAM, Mass.–(BUSINESS WIRE)–CallMiner, the leading provider of conversation analytics to drive business improvement, today announced major advancements across the CallMiner Conversation Analytics Platform with its Fall Release. With a focus on…
Read MoreGlobe Telecom expands strategic collaboration with Amdocs to provide enhanced digital experience for mobile and fixed-line customers
- November 2, 2021
JERSEY CITY, NJ – November 02, 2021 – Amdocs (NASDAQ: DOX), a leading provider of software and services to communications and media companies, today announced that Globe Telecom, a leading service provider in the Philippines, has selected…
Read MoreNew Data Reveals the Top Digital Pain Points Shoppers Experience on Black Friday and Cyber Monday
- November 2, 2021
NEW YORK – New data from Glassbox, the leading provider of digital experience analytics for web and mobile applications, uncovered shoppers’ key preferences and frustrations when shopping online on Black Friday and…
Read MoreChanneltivity becomes HubSpot App Partner with a Certified Integration
- November 2, 2021
CHARLOTTE, N.C., Nov. 2, 2021 /PRNewswire/ — Today, Channeltivity announced that it has joined HubSpot’s App Partner Program with a certified integration for its flagship Channeltivity Partner Relationship Management…
Read MoreFive9 Recognized as an Innovation and Growth Leader in the Latin American Cloud Contact Center Market by Frost & Sullivan
- November 2, 2021
SAN RAMON, Calif.–(BUSINESS WIRE)–Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, announced today that it has been recognized by Frost & Sullivan as an Innovation and Growth leader in the Frost…
Read MoreFreshworks Reports Third Quarter 2021 Results
- November 2, 2021
San Mateo, CalifNovember 02, 2021 Freshworks Inc. (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, today announced financial results for its third quarter ended September 30,…
Read MoreLivePerson named to Inc.’s first annual Best-Led Companies list
- November 2, 2021
NEW YORK, Nov. 2, 2021 /PRNewswire/ — Inc. today announced its first annual Best-Led Companies list, naming LivePerson, Inc. (Nasdaq: LPSN), a global leader in Conversational AI, one of its Best-Led Companies. The data-driven list recognizes…
Read MoreEvolve IP and Dubber Announce Partnership to Provide Unified Call Recording and Voice Intelligence Services
- November 2, 2021
Evolve IP®, a leading international service provider of Work Anywhere™ solutions, today announced that it has partnered with Dubber, the world’s leading provider of cloud-based conversational recording and AI. The powerful combination of…
Read MoreSTACK and Followup CRM Help Contractors Grow by Streamlining Processes
- November 2, 2021
CINCINNATI – November 2, 2021 – STACK Construction Technologies, a leading cloud-based preconstruction collaboration software for construction contractors, has announced an integration with Followup CRM,…
Read MoreTTEC wins Auscontact Excellence Award for New South Wales Operations – People Capability
- November 2, 2021
ENGLEWOOD, Colo. and MELBOURNE, Australia, Nov. 2, 2021 /PRNewswire/ — TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global customer experience (CX) technology and services innovator for end-to-end digital CX…
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