Körber to Leverage 3CLogic Voice Solution Globally
- February 3, 2022
ROCKVILLE, Md.--(BUSINESS WIRE)--3CLogic, the leading voice-enabling and cloud contact center platform solution for ServiceNow®, today announced the recent selection of its platform by Körber Business Area Pharma, the world's...
Read MoreVerint Customers Recognised for Excellence in Customer and Employee Engagement Initiatives at Engage 2021 EMEA
- November 8, 2021
WEYBRIDGE, England & MELVILLE, N.Y.–(BUSINESS WIRE)–Verint® (NASDAQ: VRNT), The Customer Engagement Company™, celebrated its customers at the eighth annual Engage 2021 EMEA Customer Conference held in person 4th November. Nine…
Read MoreUK’s Rapid Delivery Grocery Service, Weezy, Selects mParticle to Map the Customer Journey
- November 8, 2021
NEW YORK, Nov. 8, 2021 /PRNewswire/ — mParticle, the largest independent Customer Data Platform, today announced that Weezy, a revolutionary grocery service in the UK that delivers quality products in minutes, has selected…
Read MoreForrester Adds New Predictive Capability To Its FeedbackNow Solution To Help Businesses Proactively Anticipate And Address Customer Experience Issues
- November 8, 2021
CAMBRIDGE, Mass., Nov. 8, 2021 /PRNewswire/ — Forrester (Nasdaq: FORR) today added a new predictive capability to its FeedbackNow® solution to enable businesses to proactively anticipate customer experience (CX)…
Read MoreNetformx SuccessXpert Automates Customer Success Management for Cisco CX Advanced Specialized Audits
- November 8, 2021
SAN JOSE, Calif.–(BUSINESS WIRE)–Netformx®, a leader supporting the IT solutions lifecycle from presales to renewals for IT solution and service providers and distributors, announced today the General Availability of Netformx…
Read MoreSimon Data Scores Top Leader Ranking from G2’s Momentum Grid for CDPs for Third Consecutive Quarter
- November 8, 2021
NEW YORK, NY / ACCESSWIRE / November 8, 2021 / Simon Data, a leading data-driven marketing platform, today announced their continued advancement within the top “Leader” ranking in the G2 Fall 2021 Report for Customer Data Platforms…
Read MoreFIVE9 REPORTS THIRD QUARTER REVENUE GROWTH OF 38% TO A RECORD $154.3 MILLION
- November 8, 2021
SAN RAMON, Calif.–(BUSINESS WIRE)–Nov. 8, 2021– Five9, Inc. (NASDAQ:FIVN), a leading provider of cloud contact center software, today reported results for the third quarter ended September 30, 2021. Third Quarter 2021 Financial…
Read MoreCreatio Recognized in the Comprehensive Evaluation of Low-code Platforms for Business Developers by Independent Research Firm
- November 8, 2021
Creatio, a global software company that provides a leading low-code platform for process management and CRM, has been recognized in The Forrester WaveTM: Low-code Platforms for Business Developers, Q4 2021 report published by Forrester…
Read MoreGenesys Expands Collaboration with AT&T to Help the Company Grow Customer Relationships
- November 8, 2021
Genesys®, a global cloud leader in customer experience orchestration, is working with AT&T to create empathetic experiences for millions of customers. Today, customer expectations for consistent, enjoyable and effortless interactions with…
Read MoreInCountry Joins Veeva’s Technology Partner Program to Simplify Global Data Compliance in Life Sciences
- November 8, 2021
Miami, Florida – WEBWIRE – Monday, November 8, 2021 InCountry, the global data residency-as-a-service platform, today announced the company has joined the Veeva Technology Partner Program and will integrate the InCountry…
Read MoreMedallia appoints Denise Miura to spearhead growth in Asia Pacific and Japan
- November 8, 2021
SINGAPORE – Media OutReach – 8 November 2021 – Medallia, Inc., the global leader in customer and employee experience, has appointed Ms Denise Miura as Vice-President to spearhead growth in Asia Pacific and Japan. Ms Miura has deep experience…
Read MoreForrester’s 2021 Australia Banking CX Index: Banks Should Not Neglect Human Interactions In Pursuit Of Better Digital Customer Experiences
- November 8, 2021
SYDNEY, Nov. 8, 2021 /PRNewswire/ — According to Forrester’s (Nasdaq: FORR) 2021 Australia Banking Customer Experience Index (CX Index™), the quality of customer experience among the banking sector has improved, with the industry average up by…
Read MorePoor Customer Experiences Put $1.9 Trillion in Consumer Spending at Risk Annually, New Qualtrics XMI Study Finds
- November 8, 2021
PROVO, Utah and SEATTLE, Oct. 19, 2021 — New research from Qualtrics (Nasdaq: XM) found that U.S. businesses risk losing $1.9 trillion in consumer spending due to poor service experiences. Approximately one in five consumers say…
Read MoreCreatio Partners with Whale Cloud to Accelerate Digital Transformation for Telcos
- November 5, 2021
Creatio, a global vendor of one platform to automate industry workflows and CRM with no-code, today announced its strategic partnership with Whale Cloud (formerly ZTEsoft), a leading technology company providing software solutions and…
Read MoreContent Guru Announces Launch of Powerful New Workforce Management Solution
- November 4, 2021
Leader in cloud contact center and customer experience solutions, Content Guru, today announced the launch of its new integrated workforce management (WFM) solution, storm® WFMTM. The new solution completes Content Guru’s workforce…
Read MoreReltio Poised to Accelerate Growth with $120 Million Investment
- November 4, 2021
Redwood City, Calif. — November 4, 2021 — Reltio, the first cloud-native, software-as-a-service (SaaS) data platform that accelerates data value for businesses, today announced it has secured $120 million in funding led by investment firm…
Read MoreConduent Named a Leader in 2021 ISG Provider Lens™ Contact Center – Customer Experience Services Reports
- November 4, 2021
FLORHAM PARK, N.J., Nov. 04, 2021 (GLOBE NEWSWIRE) — Conduent Incorporated (Nasdaq: CNDT) today announced Information Services Group (ISG), a leading global technology research and advisory firm, has recognized the company as a…
Read MoreQuadient Rises in Annual Ranking of Top 250 French Software Publishing Companies
- November 4, 2021
Paris, November 4, 2021 Quadient (Euronext Paris: QDT), a leader in helping businesses create meaningful customer connections through digital and physical channels, today announced it has been ranked 11th in the 2021 edition of the…
Read MoreMomentive announces availability of new GetFeedback capabilities to accelerate and scale CX programs
- November 4, 2021
SAN MATEO, Calif., Nov. 04, 2021 (GLOBE NEWSWIRE) — Momentive (NASDAQ: MNTV—formerly SurveyMonkey), a leader in agile experience management, today announced the availability of new GetFeedback capabilities that empower users to create…
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