eGain Knowledge Hub receives ServiceNow Built on Now certification
- February 3, 2022
Sunnyvale, CA (February 03, 2022): eGain Corporation (NASDAQ: EGAN), a leading cloud platform provider for customer engagement automation, today announced that the integration of eGain Knowledge Hub™, its award-winning solution...
Read MoreYellow.ai Launches INBOX – an Omnichannel Agent Assist Platform to Elevate Customer and Agent Experience
- November 9, 2021
DUBAI, UAE, Nov. 9, 2021 /PRNewswire/ — Yellow.ai, the world’s leading customer experience (CX) automation platform, trusted by 1000+ enterprises globally, today announced the launch of a new solution – the ‘INBOX’ – a unified…
Read MoreAlcatel-Lucent Enterprise Launches OmniPCX Enterprise Purple, the Communications Platform Designed for the Digital Age
- November 9, 2021
Paris, France–(Newsfile Corp. – November 9, 2021) – Alcatel-Lucent Enterprise (FP: CGE), a leading provider of communications, cloud and networking solutions tailored to customers’ industries, has announced the launch of Alcatel-Lucent…
Read MoreLytics Integrates with Shopify to use first party data to improve marketing for ecommerce
- November 9, 2021
PORTLAND, ORE. (PRWEB) NOVEMBER 09, 2021 Lytics, a leading customer data platform (CDP) that improves marketing outcomes using first-party data, today announces an integration with Shopify whereby stores on the Shopify platform can import…
Read MoreNimble Launches Workflows to Empower Small Businesses to Stop Using Spreadsheets for Contact Management
- November 9, 2021
SANTA MONICA, Calif.–(BUSINESS WIRE)–Nimble, the relationship-focused CRM for your entire team, announced today that they have launched Workflows to help companies manage repeatable people-related business processes. Workflows enable teams across…
Read MoreBusiness leaders and employees disagree significantly on future of work, reveals new research from NTT
- November 9, 2021
79% of organizations believe employees prefer to work in an office – but just 39% of employees would prefer to work from an office full timeCEOs 41% more likely than operations staff to be satisfied with their organization’s employee experience…
Read MoreSitecore appoints Marjorie Lao to board of directors
- November 9, 2021
San Francisco, Nov. 9, 2021– Today, Sitecore®, the global leader in digital experience management software, announced that Marjorie Lao has joined its Board of Directors. Ms. Lao joins Sitecore amid its significant investment plan to…
Read MoreSalesforce Announces Timing of its Third Quarter Fiscal 2022 Results Conference Call
- November 9, 2021
SAN FRANCISCO–(BUSINESS WIRE)–Salesforce (NYSE: CRM), the global leader in CRM, today announced that its third quarter fiscal year 2022 results will be released on Tuesday, November 30, 2021, after the close of the market. The company…
Read MoreeGain reports record revenue in first quarter of fiscal 2022, up 13% year over year, and raises full year revenue guidance
- November 9, 2021
Sunnyvale, CA (November 9, 2021) – eGain (NASDAQ: EGAN), a leading cloud platform provider of customer engagement automation, today announced financial results for its fiscal 2022 first quarter ended September 30, 2021. “We are off…
Read MoreGlobal Employee Engagement Study Finds Only Half of Employees Happy at Work
- November 9, 2021
Oakland, CA –News Direct– Great Place to Work® Great Place to Work®, the global authority on workplace culture and leader in certifying great employee experiences around the world, today announced the results of its…
Read MoreQualtrics Announces Top Workplace Trends to Watch For in 2022
- November 9, 2021
PROVO, Utah & SEATTLE–(BUSINESS WIRE)–Qualtrics (Nasdaq: XM), the leader and creator of the Experience Management (XM) category, today released the third annual Employee Experience Trends Report for 2022. The study examined nearly 14,000…
Read MoreHalf of Consumers Have Increased Digital Engagement with Businesses Since Start of Pandemic, with Preference for Video Chat Climbing 300%, Vonage Research Reveals
- November 9, 2021
HOLMDEL, N.J., Nov. 9, 2021 /PRNewswire/ — Vonage (Nasdaq: VG), a global leader in cloud communications helping businesses accelerate their digital transformation, today announced new research revealing that about half…
Read MoreGainsight Unveils Horizon AI: Powering Smarter Customer Success Actions to Drive Higher Net Revenue Retention
- November 9, 2021
SAN FRANCISCO, CA—November 09, 2021 — Gainsight, the Customer Success company, today announced the launch of Horizon AI at its Pulse for Product Conference. With this announcement, Gainsight becomes the only Customer Success…
Read MoreGrowthOps Joins the Alida Partner Network to Elevate Customer Experiences in Asia-Pacific
- November 9, 2021
HONG KONG–(BUSINESS WIRE)–Alida, a leader in Total Experience Management (TXM), today announced GrowthOps will join its Partner Network to deliver elevated customer experience (CX) and insights to organizations in Hong Kong, Singapore, Malaysia,…
Read MoreAmplitude Announces Third Quarter 2021 Financial Results
- November 9, 2021
Revenue of $45.5M, up 72% year-over-yearCurrent Remaining Performance Obligations of $125.9M, up 66% year over year SAN FRANCISCO, November 09, 2021–(BUSINESS WIRE)–Amplitude, Inc. (Nasdaq: AMPL), the pioneer in digital optimization, today…
Read MoreAmplitude Announces Partnership With Snowflake to Combine the Data Cloud and Digital Optimization, Delivering Real-Time, Unified and Enriched Customer Insights
- November 9, 2021
SAN FRANCISCO, November 09, 2021–(BUSINESS WIRE)–Amplitude, Inc. (Nasdaq: AMPL), a pioneer in digital optimization, today announced the availability of a new product integration and partnership with Snowflake, the Data Cloud company….
Read MoreMarchex Launches Marchex Anywhere, Making Conversation Intelligence Available to Virtually Any Business
- November 8, 2021
SEATTLE–(BUSINESS WIRE)–Nov. 8, 2021– Marchex (NASDAQ: MCHX), the award-winning AI-powered conversation intelligence company that helps businesses turn strategic insights into the actions that drive their most valued sales outcomes,…
Read MorePenske Media Corporation Partners with Treasure Data to Transition its Business Model, Provide Meaningful Connections to Advertisers, and Create New Audience Experiences
- November 8, 2021
November 8, 2021 – Los Angeles, CA: Today, Penske Media Corp (PMC) announced a strategic partnership with enterprise customer data platform Treasure Data to integrate their technology into PMC’s extensive portfolio of…
Read MoreTalkdesk Announces Leadership, Expansion in Asia Pacific
- November 8, 2021
SYDNEY–(BUSINESS WIRE)–Talkdesk®, Inc., the global customer experience leader for customer-obsessed companies, today announced new executive appointments, naming Peter Coulson, Augustine du Payrat, Patrick Micallef, and Andrew Antal to its…
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