LivePerson to Announce Fourth Quarter 2021 Financial Results on February 24, 2022
- February 7, 2022
NEW YORK, Feb. 7, 2022 /PRNewswire/ -- LivePerson, Inc. (Nasdaq: LPSN), a global leader in conversational AI, today announced the planned release of its fourth quarter financial results after the market close on Thursday, February 24, 2022....
Read MoreThe Freshworks Developer Community Builds New Applications That Enhance Customer and Employee Delight
- November 17, 2021
San Mateo, CalifNovember 17, 2021 Freshworks Inc. (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, announced the winners of the Freshworks Refresh App Challenge at its annual user…
Read MoreDoxim Celebrates Ranking Among the Fastest-Growing Companies in North America on the 2021 Technology Fast 500™
- November 17, 2021
Detroit, MI November 17, 2021 — Doxim, the leading customer communications management (CCM) and engagement technology provider serving financial and regulated markets, today announced it ranked on the Technology Fast 500™, a ranking of the…
Read MoreBlueshift Ranked Among Fastest-Growing Companies in North America on the Deloitte Technology Fast 500™ for Second Straight Year
- November 17, 2021
SAN FRANCISCO, Nov. 17, 2021 /PRNewswire/ — Blueshift, the leading AI-powered cross-channel marketing platform, today announced it ranked 219 on the Deloitte 2021 Technology Fast 500™, a ranking of the 500 fastest-growing technology, media,…
Read MoreVerint Introduces New Market-Leading AI Innovation to Further Expand Real-time Agent Assist Capabilities
- November 17, 2021
MELVILLE, N.Y.–(BUSINESS WIRE)–Verint® (NASDAQ: VRNT), The Customer Engagement Company™, today announced new AI-driven Real-time Agent Assist (RTAA) capabilities including real-time sentiment analysis and new work assist functionality in…
Read MoreContent Guru Announces New Partnership With Bechtle AG
- November 17, 2021
As part of its global expansion drive, Content Guru, leading provider of cloud contact center solutions, has announced a new partnership with Bechtle, Germany’s largest IT system integrator and leading IT provider in Europe. This strategically…
Read MoreSitel Group® Named Leader in 2021 ISG Provider Lens™ Contact Center – Customer Experience Services Quadrant and Archetype Reports
- November 17, 2021
MIAMI–(BUSINESS WIRE)–Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions, today announced it has been recognized as a leader in both the Information Services Group (ISG) Provider Lens™ Contact…
Read MoreZeta Partners with Snowflake to Announce New Suite of Joint Offerings Accelerating Enterprise Adoption of Data-Driven Marketing
- November 17, 2021
NEW YORK–(BUSINESS WIRE)–Zeta (NYSE: ZETA), a data-driven marketing technology company that empowers enterprises to acquire, grow, and retain customers, today announced a partnership with Snowflake, the Data Cloud company, and the launch of two…
Read MoreAgillic introduces best in class personalised, real-time customer service experience with Zendesk integration
- November 17, 2021
Press release, Copenhagen, 17 November 2021 Zendesk (NYSE:ZEN) is a leading service-first CRM company with over 5,000 employees and customers located in over 160 countries and…
Read MoreTerminus Launches New Integration to Accelerate Account Targeting Across Partnership Channels
- November 17, 2021
ATLANTA & INDIANAPOLIS–(BUSINESS WIRE)–Terminus, the only account-based engagement platform built to deliver more pipeline and revenue through multi-channel account-based marketing (ABM), launched a new integration today with Crossbeam, a…
Read MoreTravel Disruptor Elude Exceeds $5M in Total Funding, ATX Leads Seed to Transform Travel Booking Experience
- November 17, 2021
LOS ANGELES–(BUSINESS WIRE)–Elude, the travel disruptor reinventing the booking experience, announced their Seed Round today, raising $3M from both new and existing investors. Founded by serial travelers, Alex Simon and Frankie Scerbo, CEO and…
Read MoreVOICE 2021 Returns In-Person with Focus on Customer Experience (CX)
- November 17, 2021
ARLINGTON, Va., Nov. 17, 2021 /PRNewswire/ — Modev announced today that it will host VOICE Summit 2021, a leading event for the voice, AI, and ambient computing ecosystems, virtually and in-person on December…
Read MoreREI Co-Op Makes Waves at the 2021 Algonomy Customer Awards 2021, Wins the Pinnacle of Personalization Award
- November 17, 2021
San Francisco and Bengaluru – November 17, 2021 – Algonomy, the leader in Algorithmic Customer Engagement (ACE) solutions, announced REI Co-op, a specialty outdoor retailer, as the winner of the Pinnacle of…
Read MoreNew Benevity Report Unveils the Five Most Powerful Drivers of Employee Engagement
- November 17, 2021
CALGARY, Alberta, Nov. 17, 2021 (GLOBE NEWSWIRE) — Benevity, Inc., the leading provider of global corporate purpose software, released its latest Benevity Impact Labs report, The Best of the Best in Employee Engagement, revealing how the…
Read MoreiCIMS Helps Organizations “Level Up” Talent Acquisition and Mobility Programs
- November 17, 2021
HOLMDEL, N.J., Nov. 17, 2021 /PRNewswire/ — iCIMS, the talent cloud company, today introduced new services, support initiatives and leadership to elevate the customer experience and announced the promotion of talent acquisition…
Read MoremParticle Expands C-Suite on Heels of $150 Million Series E Funding
- November 17, 2021
NEW YORK, Nov. 17, 2021 – mParticle, the largest independent Customer Data Platform, today announced the appointment of three new executive leaders. On the heels of its $150 million Series E funding round, mParticle is…
Read MoreSugarCRM Announces Appointment of CRM Industry Veteran Volker Hildebrand to Lead Global Product Marketing
- November 17, 2021
CUPERTINO, Calif. – November 17, 2021 – SugarCRM, provider of the award-winning AI-driven CRM platform, today announced the appointment of Volker Hildebrand to lead the company’s global product marketing efforts. As Sugar’s new…
Read MoreZendesk Lauded by Frost & Sullivan for Leading the Customer Experience Market with Full-stack Customer Services
- November 16, 2021
SÃO PAULO, Nov. 16, 2021 /PRNewswire/ — Based on its recent analysis of the Latin American customer experience market, Frost & Sullivan recognizes Zendesk with the 2021 Latin America Customer Value Leadership Award. Zendesk’s…
Read MoreTalkdesk Reimagines Agent Engagement for Hybrid and Remote Workforces
- November 16, 2021
SAN FRANCISCO–(BUSINESS WIRE)–Talkdesk®, Inc., the global customer experience leader for customer-obsessed companies, today announced the addition of Talkdesk FeedbackTM and Talkdesk Performance ManagementTM to its workforce engagement and…
Read MoreLatest Research
Employee Experience
Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies
Read MoreCX in the Healthcare Industry
Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts
Read MoreCX Market Forecasts
Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience
Read MoreCustomer Insights & Feedback
Market Drivers and Barriers, Key Industry Players, Market Sizing and Forecasts, and Case Studies
Read More