Energage Partners with The Florida Times-Union and Herald-Tribune to Expand Top Workplaces Employer Recognition
- February 7, 2022
Energage, a technology company that empowers workplace excellence and the organization behind the Top Workplaces awards, is partnering with The Florida Times-Union in Jacksonville and the Herald-Tribune in Sarasota expanding the Top Workplaces...
Read MoreConcentrix Announces Acquisition of PK, a Leading Global CX Design Engineering Company
- November 22, 2021
FREMONT, Calif., Nov. 22, 2021 (GLOBE NEWSWIRE) — Concentrix Corporation (Nasdaq: CNXC), a leading global provider of customer experience (CX) services and technologies, today announced that they have reached a definitive agreement in which…
Read MoreMajorel Agrees to Acquire Leading Independent Nearshore Customer Experience Provider In Turkey
- November 22, 2021
Luxembourg, November 22, 2021: Majorel Group Luxembourg S.A. (Euronext Amsterdam ticker symbol: MAJ) (“Majorel”, the ”Company”), a leading global provider of next-generation end-to-end customer experience (CX) solutions for digital-native and…
Read MoreGenesys Names Wesley Story Chief Information Officer
- November 22, 2021
SAN FRANCISCO, Nov. 22, 2021 /PRNewswire/ — Genesys®, a global cloud leader in customer experience orchestration, announced today that Wesley Story has been named Chief Information Officer (CIO), reporting to Brian Swartz, Chief Financial…
Read MoreNICE Adds Powerful Innovations to Optimize Workforce Management and Improve Experiences for Digital Consumers
- November 22, 2021
HOBOKEN, N.J., November 22, 2021–(BUSINESS WIRE)–The massive increase in digital channel adoption has added significant complexity to workforce management forecasting and scheduling. To help organizations address this…
Read MoreEricsson to acquire Vonage for USD 6.2 billion to spearhead the creation of a global network and communication platform for open innovation
- November 22, 2021
Ericsson enters into agreement for USD 6.2 billion cash offer to acquire Vonage, a global provider of cloud-based communications, with unanimous approval of the Vonage Board of DirectorsAcquisition underlines Ericsson strategy to expand its…
Read MoreGenesys Positioned as a Major Player in IDC MarketScape: Worldwide Conversational AI Software Platforms for Customer Service 2021 Vendor Assessment
- November 19, 2021
SAN FRANCISCO, Nov. 19, 2021 /PRNewswire/ — Genesys®, a global cloud leader in customer experience orchestration, has been positioned in the Major Players category in the IDC MarketScape: Worldwide Conversational Artificial Intelligence (AI)…
Read MoreBraze Announces Closing of Initial Public Offering
- November 19, 2021
NEW YORK, Nov. 19, 2021 /PRNewswire/ — Braze, Inc. (Nasdaq: BRZE) today announced the closing of its initial public offering of 8,800,000 shares of its Class A common stock, including the full exercise of the underwriters’ option to…
Read MoreVodafone NZ to roll out Amazon Connect in contact centres to further improve customer experience
- November 19, 2021
Digital services and connectivity company Vodafone NZ announced today it is the first telecommunications provider in New Zealand to team up with Amazon Web Services (AWS) to implement Amazon Connect, an omnichannel cloud contact centre, to provide…
Read MoreInMoment Wins 2021 Best CX Partner (Technology or Advisory)
- November 19, 2021
Sydney, Australia (19th November 2021) — InMoment®, the leading provider of Experience Improvement (XI)™ solutions, announced today that it was the winner of the Best CX Partner (technology or advisory) award at the 2021 CX Awards, held…
Read MoreThe Spotler Group Acquires Highly Rated UK B2C Vendor Pure360
- November 18, 2021
With a string of 5-star reviews given by clients on the respected G2 Crowd platform, UK-based Pure360 has powered customer engagement and revenue generation for hundreds of organisations and household brands, including the NHS, Whirlpool, Innocent…
Read MoreAircall Named One of the Fastest-Growing Companies in North America on the 2021 Deloitte Technology Fast 500™
- November 18, 2021
NEW YORK–(BUSINESS WIRE)–Aircall, a global cloud-based business phone and call center software, has been named one of the top 500 companies leading the way in technology innovation on the Deloitte Technology Fast 500™. This prestigious…
Read MoreAda Announces Rebrand and Launches Suite of New Product Features to Support Global Expansion
- November 18, 2021
TORONTO, Nov. 18, 2021 /PRNewswire/ — Ada, the leader in Automated Brand Interactions, today announced the launch of a suite of new product features that support global expansion, as well as a full rebrand and new website. With the continued…
Read MoreKhoros Celebrates 20 Years of Digital Customer Engagement
- November 18, 2021
AUSTIN, Texas (November 18, 2021) — Khoros, an award-winning leader in digital-first customer engagement software and services, celebrates its 20th anniversary. The milestone marks 20 years since the founding of one of its legacy…
Read MoreFurniture Retailer Lovesac joins BlueConic at Adweek Commerce Week to discuss effectively using first-party data for cross-channel engagement
- November 18, 2021
BOSTON (PRWEB) NOVEMBER 18, 2021 BlueConic, the world’s leading pure-play customer data platform (CDP), today announced it will host a discussion with furniture retailer Lovesac called, “Inside Lovesac’s Data Strategy that…
Read MoreIntelePeer Launches Atmosphere Marketplace Offering Low-Code and No-Code Communication Apps – An Industry First
- November 18, 2021
San Mateo, CA – November 18, 2021 – IntelePeer, a leading provider of communications solutions, announces the launch of Atmosphere Marketplace which offers a suite of pre-built applications that enhance customer communications….
Read MoreEnergage Augments Employer Branding with Powerful Storytelling to Help Users Attract Employees and Customers
- November 18, 2021
EXTON, Pa.–(BUSINESS WIRE)–Energage, a technology company that empowers workplace excellence and the organization behind the Top Workplaces awards, announced enhancements to its Employer Branding solution to help organizations tell their…
Read MoreGartner Survey Shows 64% of Customer Service and Support Leaders Will Focus on Business Growth in 2022
- November 18, 2021
Sixty-four percent of customer service and support leaders report “grow the business” is their most critical priority in 2022, according to a survey by Gartner, Inc. The results of Gartner’s survey of 170 customer service and support…
Read MorePendo Names New Chief Product Officer, Surpasses 800 Employees in Latest Quarter of Fast Growth
- November 18, 2021
RALEIGH, N.C., Nov. 18, 2021 /PRNewswire/ — Pendo, a company that provides software that makes software better, today announced highlights from its third quarter, which ended October 31, 2021. Notable milestones include…
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