Calabrio ONE Recognized as a Leader in G2 Contact Center Workforce Report
- February 8, 2022
MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, the customer experience intelligence company, today announced that Calabrio ONE, the workforce engagement management suite, has been named a Leader product based on its high customer satisfaction scores,...
Read MoreNEC’s Newly Integrated UNIVERGE BLUE® CONNECT and ENGAGE Elevates Customer Experience, Business Communications & Teamwork
- December 1, 2021
IRVING, TX – December 1, 2021 – NEC Corporation of America (NEC), a leading provider and integrator of advanced IT, communications, and networking solutions, announces the new integration of two of its UNIVERGE BLUE CLOUD SERVICES –…
Read MoreCordial Releases Major Updates to Data Platform for Cross-Channel Marketing
- December 1, 2021
SAN DIEGO, Dec. 1, 2021 /PRNewswire/ — Cordial, the leading cross-channel marketing platform, today announced the mass market release of Architect, a major enhancement to its data platform. Architect allows marketers to create…
Read MoreDentsu International Launches Merkle Taiwan and Expands Customer Experience Management services in APAC
- December 1, 2021
December 1, 2021Columbia, MD Dentsu International is expanding its Customer Experience Management (CXM) service in APAC following its announcement of Merkle Taiwan’s launch today. Dentsu Taiwan aims to strengthen its market-leading position by…
Read MoreASM Global and Qualtrics Team Up to Reinvent How Fans Experience Live Sports and Entertainment
- December 1, 2021
LOS ANGELES, December 01, 2021–(BUSINESS WIRE)–ASM Global—the world’s leading producer of entertainment experiences, venue management and event strategy—and Qualtrics (Nasdaq: XM), the leader and creator of the Experience Management (XM)…
Read MoreContent Guru Storms to Victory at European Contact Centre and Customer Service Awards 2021
- December 1, 2021
Content Guru, global pioneer in cloud customer experience technology, and its key development partner in the healthcare space, HUC, an NHS service provider specializing in Integrated Urgent Care, have won ‘Best Innovation in Customer Service’…
Read MoreCoveo Joins Pledge 1% Movement and Commits 1% of Workforce’s Time, 1% of Profits, 1% of Products, and 1% of Equity to Make a Lasting Social Impact
- November 30, 2021
Coveo, a market-leading AI-powered relevance platform, announced today that it has joined Pledge 1%, a global movement to inspire, educate, and empower all companies to leverage their assets for good. By pledging 1% of its workforce’s time,…
Read MoreInformatica Reports Third Quarter 2021 Financial Results
- November 30, 2021
REDWOOD CITY, Calif., Nov. 30, 2021 /PRNewswire/ — Informatica (NYSE: INFA), an enterprise cloud data management leader, today announced financial results for its third quarter 2021, ended September 30, 2021. “We…
Read MoreQualtrics to Participate in Upcoming Investor Conferences
- November 30, 2021
PROVO, Utah & SEATTLE–(BUSINESS WIRE)–Qualtrics (NASDAQ: XM), the leader and creator of the experience management category, today announced that management will participate in the following virtual investor events in December. Raymond…
Read MoreVeytec Uses Netformx SuccessXpert to Rapidly Pass Cisco’s Advanced CX Specialization Audit
- November 30, 2021
SAN JOSE, Calif. & ORLANDO, Fla.–(BUSINESS WIRE)–Netformx®, a leader supporting the IT solutions lifecycle from presales to renewals for IT solution and service providers and distributors, announced today that Veytec has used Netformx…
Read MoreGenesys Earns 2021 Great Place to Work Certification
- November 30, 2021
SAN FRANCISCO, Nov. 30, 2021 /PRNewswire/ — Genesys®, a global cloud leader in customer experience orchestration, today announced that it has been Certified™ as a Great Place to Work® in the United States. As the global authority on…
Read MoreBret Taylor Promoted to Vice Chair and Co-CEO of Salesforce
- November 30, 2021
SAN FRANCISCO–(BUSINESS WIRE)– Salesforce (NYSE: CRM), the global leader in CRM, today announced that Bret Taylor has been promoted to Vice Chair of the Board and Co-CEO of Salesforce, effective immediately. Taylor has served as Salesforce’s…
Read MoreSitel Group® Named Three-Time Winner at European Contact Centre & Customer Service Awards 2021
- November 30, 2021
COVENTRY, England–(BUSINESS WIRE)–Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions, is proud to announce that it won three Gold awards at the European Contact Centre & Customer Service…
Read MoreKhoros and Opal Expand Trusted Partnership to Power Seamless Digital Engagement
- November 30, 2021
AUSTIN, Texas & PORTLAND, Ore.–(BUSINESS WIRE)–Khoros, an award-winning leader in digital-first customer engagement software and services, and Opal, a next-generation leader in marketing planning, today announced an expanded partnership to…
Read MoreGetApp Future Of Work Survey Finds That How Employees Work—Not Where—Drives Satisfaction and Retention
- November 30, 2021
STAMFORD, Conn.–(BUSINESS WIRE)–GetApp’s 2021 Future of Work research on employee experience and performance management illustrates that companies must evolve beyond a hyper-focus on work location and instead customize employee engagement when…
Read MoreMixpanel Wins Second Consecutive Proddy Award – Annual Awards Honor the World’s Best Digital Products
- November 30, 2021
SAN FRANCISCO, Nov. 30, 2021 /PRNewswire/ — Mixpanel, the leading product analytics company, announced it was recognized for the second straight year as a category winner at the recent Proddy Awards. The awards honor the…
Read MoreJANA Partners Demands Zendesk Board Immediately Terminate Proposed Acquisition of Momentive
- November 30, 2021
Transaction Announcement Erased $3 Billion of Zendesk Market CapitalizationTransaction Lacks Financial and Strategic Merit; Introduces Significant Execution RiskBelieves Zendesk Has Far Better Opportunities to Create Shareholder ValueJANA Partners…
Read MoreDelivering Actionable Online Customer Feedback in Real-Time: Joyned Announces Beta Launch of its “Tune In” Insights Product
- November 30, 2021
JERUSALEM, Nov. 30, 2021 /PRNewswire/ — Joyned, a SaaS platform empowering retailers to provide social shopping experiences directly to their consumers rather than through third-party social platforms, announced today the beta…
Read MorePodium Releases Second Annual State of Local Business Report as Businesses and Consumers Navigate Continued Unpredictability
- November 30, 2021
LEHI, Utah, Nov. 30, 2021 /PRNewswire/ — Podium, a communication and payments platform for local businesses, today released its annual State of Local Business Report, highlighting the issues that are top of mind for local businesses,…
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