Content Guru Adds Instagram to its List of Integration Capabilities
- February 8, 2022
Leading enterprise cloud communications provider, Content Guru, has announced further enhancements to its storm® platform’s social media coverage. The latest upgrades bring Instagram integration to the...
Read MoreIntouch Insight to Present at the SNN Network Canada Virtual Event on Wednesday, December 8, 2021
- December 1, 2021
OTTAWA, ON / ACCESSWIRE / December 1, 2021 Intouch Insight (TSXV:INX)(OTCQX:INXSF), a leading provider in Customer Experience Management software and services, today announced that it will be presenting at the SNN Network Canada Virtual Event 2021…
Read MoreManage HR Recognizes SGEi as a Top Ten Change Management Company Globally
- December 1, 2021
LAS VEGAS – December 1, 2021 – (Newswire.com) Manage HR recognizes SGEi as a top 10 change management company globally. Featured in the Change Management edition, SGEi is honored to receive the award as one of the most influential…
Read MoreQualtrics Named a Leader in 2021 Gartner® Magic Quadrant™ for Voice of the Customer
- December 1, 2021
PROVO, Utah & SEATTLE, December 02, 2021–(BUSINESS WIRE)–Qualtrics (Nasdaq: XM), the leader and creator of the Experience Management (XM) category, has been named a leader in the 2021 Gartner® Magic Quadrant™ for Voice of the…
Read MoreSalesforce Data Reveals Record High $62 Billion in U.S. 2021 Cyber Week Digital Sales
- December 1, 2021
SAN FRANCISCO, Dec. 1, 2021 /PRNewswire/ — Salesforce (NYSE: CRM), the global leader in CRM, today released its annual Cyber Week report, which analyzes shopping data from over one billion shoppers on the Salesforce Customer 360…
Read MoreOptimizely to Acquire Welcome to Help Marketers Drive Customer Experience Outcomes
- December 1, 2021
NEW YORK–(BUSINESS WIRE)–Today, leading digital experience platform (DXP) provider, Optimizely, announced it has entered into a definitive agreement to acquire Welcome, a four-time Gartner Leader that brings the best capabilities of content…
Read MoreOutrigger Hospitality Group Invests in the Marriage of Technology and Travel
- December 1, 2021
SAN FRANCISCO, Calif. – Dec. 1, 2021 – Medallia, Inc., the global leader in customer and employee experience, today announced that Outrigger Hospitality Group selected Medalia Zingle as the intelligent messaging platform of…
Read MoreBest in Asia, TPIsoftware Honored With Gold Award for CX Vendor Excellence in Singapore
- December 1, 2021
TAIPEI, Dec. 1, 2021 /PRNewswire/ — Recognized as the disruptor in innovating and driving customer success, TPIsoftware has been announced as the winner of the “CX Vendor Excellence Gold Award” for the CX Asia Excellence Awards 2021….
Read MorePega Introduces New AI-Powered Capability to Usher in the Next Generation of Omnichannel Marketing
- December 1, 2021
CAMBRIDGE, Mass. – December 1, 2021 – Pegasystems Inc. (NASDAQ: PEGA), the software company that crushes business complexity, today announced Next-Best-Action Customer Journeys, a new AI-powered capability modernizing traditional…
Read MoreTreasure Data’s CDP for Service Now Available on Genesys AppFoundry
- December 1, 2021
MOUNTAIN VIEW, Calif., Dec. 1, 2021 /PRNewswire/ — Treasure Data™, the leading enterprise customer data platform (CDP), today announced its CDP for Service offering is now available on Genesys AppFoundry, the…
Read MoreCustomer Success Platform Totango Continues to Lead in Industry With Hyper-Growth Trajectory in 2021
- December 1, 2021
REDWOOD CITY, Calif., Dec. 1, 2021 /PRNewswire/ — Totango, Inc., the customer success leader in leveraging data to orchestrate and transform revenue experiences, today announced unprecedented growth in 2021 after a year that saw the…
Read MoreClarivate Successfully Completes Acquisition of ProQuest
- December 1, 2021
London, December 1, 2021—Clarivate plc (NYSE: CLVT), a global leader in providing trusted information and insights to accelerate the pace of innovation, has completed its acquisition of ProQuest – a leading global software, content, data and…
Read MoreClarivate Announces Change in Executive Leadership
- December 1, 2021
London, Dec. 1, 2021—Clarivate plc (NYSE: CLVT), a global leader in providing trusted information and insights to accelerate the pace of innovation, today announced a change to our executive leadership team. …
Read MoreImperative Launches Solution that Enables Executives to Actively Measure and Improve Employee Engagement and Productivity
- December 1, 2021
SEATTLE–(BUSINESS WIRE)–In a first for HR tech, Imperative, a venture-backed startup based in Seattle, today launched a suite of tools that provide C-Suite executives with the ability to measure, report and influence the layered employee…
Read MoreGartner Predicts That By 2026, 75% of Customers Will Call Customer Service and Support Due to Loneliness
- December 1, 2021
By 2026, 75% of customers who call customer service and support organizations will do so out of loneliness, not because they have a customer service issue, according to Gartner, Inc. This will affect service and support leaders’ priority of…
Read MoreGenesys Completes Acquisitions of Pointillist and Exceed.ai
- December 1, 2021
SAN FRANCISCO, Dec. 1, 2021 /PRNewswire/ — Genesys®, a global leader in customer experience orchestration, today announced the completion of its acquisitions of Pointillist and Exceed.ai. Pointillist, recognized for its…
Read MoreConnectWise Announces Acquisition of SmileBack
- December 1, 2021
TAMPA, Fla. (Dec. 1, 2021) – ConnectWise, the world’s leading software company dedicated to the success of IT solution providers, today announced it has acquired SmileBack, a…
Read MoreEmplifi Names Todd McCaslin Chief Technology Officer
- December 1, 2021
New York, December 1, 2021 – Emplifi, the leading unified customer experience platform, today announced the appointment of Todd McCaslin as Chief Technology Officer reporting directly to Emplifi CEO Mark Zablan. McCaslin will…
Read More8×8 To Acquire Fuze
- December 1, 2021
CAMPBELL, Calif.–(BUSINESS WIRE)– 8×8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform provider, today announced that it has entered into a definitive agreement to acquire Fuze, a leader in cloud-based…
Read MoreLatest Research
Employee Experience
Market Drivers and Barriers, Market Sizing and Forecasts, and Case Studies
Read MoreCX in the Healthcare Industry
Patient Experience Management and Patient Engagement: Best Practices, Key Market Trends, Case Studies, and Market Forecasts
Read MoreCX Market Forecasts
Customer Data & Analytics, Customer Relationship Management, Contact Center, Personalization & Optimization, Customer Data Platforms, Customer Insights & Feedback, and Employee Experience
Read MoreCustomer Insights & Feedback
Market Drivers and Barriers, Key Industry Players, Market Sizing and Forecasts, and Case Studies
Read More