Achievers Report Uncovers How Employers Can Drive Retention Amid the Great Resignation
- February 8, 2022
TORONTO--(BUSINESS WIRE)--Nearly half (49%) of U.S. employees have looked for a new job during the pandemic and 44% plan to look for a new job in 2022. Millennials (50%) are driving the Great Resignation as they are twice as likely than Baby...
Read MoreAlchemer Named to the 2021 Gartner® Magic Quadrant™ for Voice of the Customer for Second Consecutive Year
- December 7, 2021
LOUISVILLE, Colo.–(BUSINESS WIRE)–Alchemer — a global leader in customer experience (CX) and voice-of-the-customer (VoC) technology, including its widely used enterprise feedback platform — announced today that it has been named to the…
Read MoreLeadspace Ranked a Leader in the B2B Standalone Customer Data Platforms Evaluation
- December 7, 2021
SAN FRANCISCO (PRWEB) DECEMBER 07, 2021 Leadspace, the industry-recognized AI-powered B2B Buyer Data Platform, has been named a Leader by Forrester Research in its recent report The Forrester New Wave™: B2B Customer Data Platforms,…
Read MoreQuadient’s Inspire Flex Software Release Delivers Customer Experience Built for a Digital-First World
- December 7, 2021
Quadient (Euronext Paris: QDT), a leader in helping businesses create meaningful customer connections through digital and physical channels, announced today the general availability of Inspire Flex Release 15 (R15), Quadient’s flagship…
Read MorePipedrive Transforms 2022 Business Directive with Two New Senior Hires
- December 7, 2021
NEW YORK–(BUSINESS WIRE)–Pipedrive, the sales-first CRM and intelligent revenue management platform for small businesses, today announces two new C-suite hires as it strengthens its business prospects heading into 2022. The addition of the two…
Read MoreQuadient reports solid nine-month 2021 sales performance and expects strong commercial momentum to continue into the fourth quarter
- December 7, 2021
Paris, 7 December 2021, Quadient (Euronext Paris: QDT), a leader in business solutions for meaningful customer connections through digital and physical channels, announced today its 2021 third-quarter and nine-month consolidated…
Read MoreCallMiner Achieves HITRUST CSF® Certification to Manage Risk, Improve Security Posture, and Meet Compliance Requirements
- December 7, 2021
WALTHAM, Mass.–(BUSINESS WIRE)–CallMiner, the leading provider of conversation analytics to drive business improvement, today announced that its HITRUST boundary has earned Certified status for information security by HITRUST. HITRUST CSF…
Read MoreSmart Communications Study Reveals the Increasing Role Personalized, Omnichannel Conversations Play in Creating an Exceptional Customer Experience and Building Trust
- December 7, 2021
LONDON and NEW YORK, Dec. 07, 2021 (GLOBE NEWSWIRE) — Smart Communications™, a leading technology company focused on helping businesses engage in more meaningful customer conversations, today announced the results of a global survey that…
Read MoreNICE Receives “Artificial Intelligence Solution of the Year” Award from 2021 National Technology News
- December 7, 2021
Hoboken, N.J., December 7, 2021 – NICE (Nasdaq: NICE) today announced that the 2021 National Technology Awards, sponsored by National Technology News, named NICE Enlighten AI as…
Read MoreDigital Insurance Claims Management Languishes, J.D. Power Finds
- December 7, 2021
Property and casualty (P&C) insurance claims were supposed to be the tip of the sword when it came to digital transformation. Instead, the industry is lagging far behind financial services and utilities providers when it comes to the digital…
Read MoreCeridian Acquires ADAM HCM to Extend Global Leadership
- December 6, 2021
TORONTO and MINNEAPOLIS, Dec. 06, 2021 (GLOBE NEWSWIRE) — Ceridian (NYSE: CDAY; TSX: CDAY), a global leader in human capital management (HCM) technology, today announced it has acquired ADAM HCM, a leading payroll and HCM company serving…
Read MoreTop-Performing Businesses Engage with Customers in a Mature Omnichannel Environment, New Survey Finds
- December 6, 2021
ZURICH, Dec. 6, 2021 /PRNewswire/ — Mitto, a leading provider of global omnichannel communications solutions, today revealed the results of its State of Customer Experience survey, issued in conjunction with global…
Read MoreCX Solution Source Expands Solution Offering to “make CX simple”
- December 6, 2021
GRAND JUNCTION, COLO. (PRWEB) DECEMBER 06, 2021 Initially launched as CX Partner Source in 2020 by Tom Silzell, a leader with 30+ years of experience with companies like MCI, buy.com, Sitel, and Alorica, the company focused on, “making…
Read MoreTTEC Launches Free Jump Start Calculator to Accelerate Customer Experience Transformations
- December 6, 2021
ENGLEWOOD, Colo., Dec. 6, 2021 /PRNewswire/ — TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end CX solutions, announced the Jump Start Calculator, a free tool…
Read MoreAlida Welcomes New Vice President of Corporate Development
- December 6, 2021
TORONTO–(BUSINESS WIRE)–Alida, a visionary leader in Total Experience Management (TXM), today announced the appointment of Gaurav Bhide as Vice President of Corporate Development. Bhide’s extensive experience will strengthen and propel…
Read MoreGenesys Raises $580 Million in Funding at $21 Billion Valuation
- December 6, 2021
SAN FRANCISCO, Dec. 6, 2021 /PRNewswire/ — Genesys®, a global cloud leader in customer experience orchestration, today announced a $580 million round of funding, which is intended to accelerate the company’s leadership in the Experience as a…
Read MoreTHUNDERHEAD RANKED IN THE 2021 DELOITTE TECHNOLOGY FAST 50
- December 6, 2021
Thunderhead today announced its inclusion in the 2021 Deloitte UK Technology Fast 50, a ranking of the 50 fastest-growing technology companies in the UK. Rankings are based on percentage revenue growth over the preceding four years. Thunderhead…
Read MoreBraze to Report Third Quarter Fiscal 2022 Results
- December 6, 2021
NEW YORK–(BUSINESS WIRE)–Braze (NASDAQ:BRZE), the comprehensive customer engagement platform that powers interactions between consumer and brands they love, today announced it will release its financial results for the third quarter fiscal year…
Read MoreHubSpot Invests $7.5 Million in Support of Minority Depository Institutions to Foster Economic Opportunities for Black Businesses, Families, and Communities
- December 6, 2021
CAMBRIDGE, Mass., Dec. 6, 2021 /PRNewswire/ — HubSpot, the customer relationship management (CRM) platform for scaling companies, today announced it is investing the remaining $7.5 million of its $20…
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