New Pega Voice AI and Messaging AI Solutions Give Service Agents an Intelligent Copilot for Better, Faster Service
- February 8, 2022
CAMBRIDGE, Mass., Feb. 8, 2022 /PRNewswire/ -- Pegasystems Inc. (NASDAQ: PEGA), the software company that crushes business complexity, today announced Pega Voice AI and Messaging AI, two new solutions that analyze...
Read MoreHIGHER OAK JOINS THE ALIDA PARTNER NETWORK TO STRENGTHEN CUSTOMER EXPERIENCES IN EUROPE
- December 7, 2021
LONDON — December 7, 2021 — Alida, a leader in Total Experience Management (TXM), today announced Higher Oak, a provider of tailored Experience Management solutions, will join its Partner Network to deliver elevated customer experience (CX)…
Read MoreLytics Unlocks the Power of the Data Warehouse for Ad Targeting with Cloud Connect
- December 7, 2021
PORTLAND, OREGON (PRWEB) DECEMBER 07, 2021 Lytics, a leading customer data platform (CDP) that improves marketing outcomes using first-party data, today announces the launch of Cloud Connect, a freemium, self-service tool that connects data…
Read MoreReltio Positioned as a ‘Challenger’ in 2021 Gartner® Magic Quadrant™ for Master Data Management
- December 7, 2021
REDWOOD CITY, Calif., December 07, 2021–(BUSINESS WIRE)–Reltio, the first cloud-native, software-as-a-service (SaaS) data platform that accelerates data value for businesses, today announced that it has been positioned as a ‘Challenger’ in…
Read MoreInternal Dysfunction and Siloed Deployments Hinder Enterprise Search, Despite Increased Investment, Coveo Research Finds
- December 7, 2021
Multiple, siloed enterprise search deployments and a lack of organizational alignment on a strategy are among key factors preventing truly relevant enterprise search results across all organizations, according to new research from Coveo Solutions…
Read MoreTechnology Incubator Atomic Labs by Contentsquare Celebrates One Year Anniversary; Supports 5 New Startups
- December 7, 2021
NEW YORK–(BUSINESS WIRE)–Contentsquare, the global leader in digital experience analytics, announced today the next class of startups working with Atomic Labs by Contentsquare, the company’s startup ecosystem designed to help growing companies…
Read More3CLogic Selected to Provide Voice and SMS Services for Nissan’s HR Service Center
- December 7, 2021
ROCKVILLE, Md.–(BUSINESS WIRE)–3CLogic, the leading voice-enabling and cloud contact center platform solution for ServiceNow, today announced the selection of its platform by Nissan, one of the world’s largest car manufacturers. The platform…
Read MoreDigital Transformation will be the Most Valuable Business Investment for 2022
- December 7, 2021
TORONTO, Dec. 7, 2021 /CNW/ – Canadian companies are embracing digital transformation like never before. A new SAP Canada study conducted in partnership with IDC Canada indicates that digital transformation will be the most valuable business…
Read MoreSitel Group® Named as a ‘Company of the Year’ in BIG Awards for Business
- December 7, 2021
MIAMI–(BUSINESS WIRE)–Today, Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions, was announced as a winner of the ‘Company of the Year’ award at the Business Intelligence Group’s BIG…
Read MoreFord Launches VIIZR, a Technology Built on Salesforce to Help Small Businesses and Tradespeople Thrive
- December 7, 2021
DEARBORN, Mich., December 07, 2021–(BUSINESS WIRE)–Ford today announced the launch of VIIZR, a new field service tool built on Salesforce and designed to meet the needs of the small business owners that keep America running – such as plumbers,…
Read MoreAI Startup Forethought and Mila Announce Partnership to Advance AI for Customer Experience
- December 7, 2021
SAN FRANCISCO, CA, USA, December 7, 2021 — Forethought Technologies Inc. today announced it is partnering with Mila, the Quebec artificial intelligence institute and one of the largest academic research centers that…
Read MoreLow visibility and poor customer experience top the worries of customer onboarding teams
- December 7, 2021
SAN JOSE, Dec. 7, 2021 /PRNewswire/ — Rocketlane, the collaborative customer onboarding company, today released “The State of Customer Onboarding,” a report revealing challenges, future trends and goals based on a survey of customer…
Read MoreSturdyAI Welcomes Two Key Hires to Accelerate Growth of AI-Powered Customer Intelligence Solutions
- December 7, 2021
PORTLAND, Ore., Dec. 7, 2021 /PRNewswire/ — SturdyAI, a leading developer of AI-powered Customer Intelligence Solutions that create more engaging, profitable, and successful customer relationships for B2B SaaS companies today announced…
Read MoreHeap Raises $110M Series D Round to Fund the Future of Digital Analytics
- December 7, 2021
SAN FRANCISCO–(BUSINESS WIRE)–Heap, the leading digital insights platform, today announced the close of its $110 million Series D round at a $960 million valuation. The funding will be used to scale Heap’s global operations and accelerate…
Read MoreAchievers Report Finds Major Disconnect Between Employees & HR in Supporting Wellbeing at Work
- December 7, 2021
TORONTO, Dec. 7, 2021 /PRNewswire/ — Half of employees feel stressed, and few are getting the support they need despite HR beliefs about wellbeing at work. Of the HR leaders polled, half (47%) say their company supports employee…
Read MoreConversation Analytics leader Tethr secures $15 million in funding
- December 7, 2021
AUSTIN, Texas, Dec. 7, 2021 /PRNewswire-PRWeb/ — Tethr, the leading AI-powered conversation intelligence platform for listening enterprises, has announced a $15 million funding round led by IAG Capital Partners, with…
Read MoremParticle Launches Calculated Attributes
- December 7, 2021
New York, December 7, 2021 – mParticle, the largest independent Customer Data Platform, today announced the general availability of Calculated Attributes, enabling brands to turn raw streams of customer data into actionable customer…
Read MoreFive9 Extends its Digital Workforce Solutions with Support for Life-Like Synthetic Voices
- December 7, 2021
SAN RAMON, Calif.–(BUSINESS WIRE)–Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, today announced it is adding a new capability to help businesses reimagine their self-service experiences using life-like…
Read MoreDigital Sabotage: Nexthink Reports Negative Digital Experiences Contributing to the Great Resignation
- December 7, 2021
BOSTON / LAUSANNE – December 7, 2021 – Nexthink, the leader in Digital Employee Experience (DEX) management software, today released Digital Sabotage & The Great Resignation, a new report on the state of digital employee…
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