Mindful, the Omnipresent Engagement App, Now Available on Genesys AppFoundry
- February 8, 2022
NASHVILLE, Tenn.--(BUSINESS WIRE)--VHT, a leading provider of customer-experience software, announced that its advanced queuing technology, Mindful, is now available on Genesys AppFoundry, the industry’s largest dedicated marketplace focused on...
Read MoreSearch and Recommendations Solution from Coveo for SAP Commerce Cloud Now Available on SAP® Store
- December 8, 2021
Coveo Solutions Inc. (“ Coveo ” or the “ Company ”) (TSX: CVO), a leader in relevance platforms that transform search, recommendations, and personalization within digital experiences, today announced that its Search and Recommendations…
Read MoreCARiNA from ComputerTel Helps Customers Capture and Manage Valuable Client Data
- December 8, 2021
MANCHESTER, ENGLAND – December 8 Digital transformation and customer experience specialists, FourNet, today announced that the CARiNA voice recorder solution from its subsidiary ComputerTel is compliant with key Avaya OneCloud™ UCaaS…
Read MoreTwilio Launches Twilio Ventures, a $50 Million Fund to Unlock the Imagination of Builders Fueling the Future of Customer Engagement
- December 8, 2021
SAN FRANCISCO — December 8, 2021 — Twilio (NYSE: TWLO) (LTSE: TWLO), the leading cloud communications platform, today announced the launch of Twilio Ventures and its new $50 million fund designed to champion the next generation of…
Read MoreActionIQ Named A Strong Performer in B2B Customer Data Platforms Report by Independent Analyst Firm
- December 8, 2021
NEW YORK, Dec. 8, 2021 /PRNewswire/ — ActionIQ, the most trusted Customer Data Platform (CDP) for enterprises, announced that it has been named a Strong Performer in “The Forrester New WaveTM: B2B Standalone CDPs, Q4 2021″…
Read MoreNew Book Explores Radical Changes in Consumer Expectations, and How Businesses are Joining a New Movement to Meet Them
- December 8, 2021
NASHVILLE, Tenn., Dec. 8, 2021 /PRNewswire/ — Simplr CEO Eng Tan and CMO Daniel Rodriguez today released their debut book, Experience is Everything, which shines a light on the burgeoning “NOW CX” movement and the businesses leading the…
Read MoreBrands Leverage Tealium To Support Record Volumes On Black Friday And Cyber Monday
- December 8, 2021
SAN DIEGO, Dec. 8, 2021 /PRNewswire/ — Tealium, the largest independent customer data platform (CDP), today announced it supported 14 billion customer events across its platform from Black Friday through Cyber…
Read MoreForsta Announces Global Partnership with Phebi.AI
- December 8, 2021
New York, NY, Oslo, Norway and London, UK – December 8, 2021 Forsta, a leading Customer Experience and Research Technology company, today announced a global partnership with Phebi.AI, an innovative voice technology company. This new…
Read MoreNew Global Survey Finds Consumers Are Becoming More Selective About Where, When and How They Share Information with Brands
- December 8, 2021
PORTLAND, Ore.–(BUSINESS WIRE)–Increasing data privacy regulations and changes from Apple and Android give consumers greater transparency and control over the personal information they share with brands, which predictably is resulting in the…
Read MoreGrocery Brands Top Qualtrics 2022 Experience Index
- December 8, 2021
PROVO, Utah & SEATTLE–(BUSINESS WIRE)–Costco, Amazon and Kroger topped Qualtrics’ (Nasdaq: XM) 2022 Experience Index, in a year when customers living out an extended global pandemic continued to seek experiences that enhanced living more…
Read MoremParticle Announces Expansion into Asia Pacific and Japan
- December 8, 2021
Sydney, Australia, December 9, 2021 – mParticle, the largest independent Customer Data Platform, today announced its expansion into Asia Pacific and Japan. The company’s presence in the region is headquartered in Sydney, Australia and…
Read MoreCeridian Pulse of Talent Report: Burnout Impacting Majority of Workforce in Australia and New Zealand
- December 8, 2021
MELBOURNE, Australia, Dec. 09, 2021 (GLOBE NEWSWIRE) — Ceridian (NYSE: CDAY; TSX: CDAY), a global leader in human capital management (HCM) technology, today released results from its annual Pulse of Talent report, which found the vast majority of…
Read More2021 Retail Reputation Report Reveals Uptick in Reviews and Google My Business Views
- December 8, 2021
San Ramon, Calif., December 8, 2021 – Reputation, the global leader in reputation experience management (RXM), today unveiled findings from its 2021 Retail Reputation Report, which looks at key industry trends from the past year and…
Read MoreQuantum Metric Introduces Embedded Replay for the Qualtrics Platform
- December 8, 2021
COLORADO SPRINGS, Colo., Dec. 8, 2021 /PRNewswire/ — Quantum Metric, the pioneer in Continuous Product Design, today announced Embedded Replay for the Qualtrics platform, an integration of Quantum Metric session replay within the Qualtrics XM…
Read MoreTerminus CDP Named a Leader Among Customer Data (CDP) Platforms
- December 8, 2021
ATLANTA & INDIANAPOLIS–(BUSINESS WIRE)–Terminus, the only account-based engagement platform built to deliver more pipeline and revenue through multi-channel account-based marketing (ABM), today announced Terminus CDP has been recognized as a…
Read MoreAlgonomy unlocks the power of social cues to algorithmically aid shopper decisions in Winter ’21 Release
- December 8, 2021
SAN FRANCISCO and BENGALURU, India, Dec. 8, 2021 /PRNewswire/ — Algonomy, a leader in Algorithmic Decisioning, announced the Winter ’21 Release of their platform that features several new and advanced uses of AI in real-time customer…
Read MoreMoEngage Raises Additional Funding of $30M led by Steadview Capital, Achieves 120% Growth YoY
- December 8, 2021
SAN FRANCISCO, Dec. 8, 2021 /PRNewswire/ — MoEngage, the insights-led customer engagement platform, today announced that it has raised an additional $30M USD in funding, more than doubling the company’s previous valuation from…
Read MoreLeading the Customer Intelligence Movement – involve.ai’s Model Is Patented
- December 8, 2021
LOS ANGELES–(BUSINESS WIRE)–involve.ai, the industry’s first Customer Intelligence platform leveraging true Artificial Intelligence (AI) to deliver transformational growth for companies, announced today that its proprietary AI-based churn…
Read More80% of Patients Prefer to Use Digital Communication to Interact with Healthcare Providers and Brands
- December 7, 2021
Wellesley, Mass. – December 7, 2021 – Redpoint Global, a leading software provider that helps brands deliver revenue-generating and personalized customer experiences, today announced new research revealing consumer opinions and…
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